Home care agency · Darlington
247 Community Support
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of 247 Community Support- Address
- 17 Victoria Road, Darlington, DL1 5SF
- Run by
- One Call Care Solutions Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2015 (11 years)
- Registered manager
- Helen Appleby
- Company check
- Active, trading since 2010 (16 years), accounts up to date (Companies House 07171403)
- Last CQC check
- 24 Jan 2024
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Registered activities: Personal care
More in Darlington: Home care in Darlington (25) · Best rated home care agencies in Darlington · Dementia care at home in Darlington · Elderly care at home in Darlington · Physical disability care at home in Darlington · Live-in care in Darlington
CQC page for this service · CQC location ID 1-1858740408
About 247 Community Support
247 Community Support is a CQC-registered home care agency that also provides supported living in Darlington, run by One Call Care Solutions Limited. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities, sight or hearing loss and eating disorders.
At its most recent rating, CQC judged it Good overall (January 2024). It is one of 25 CQC-registered home care agencies that have an office within 7 miles of Darlington; 20 of those are rated Good or Outstanding.
The company behind 247 Community Support
247 Community Support is run by One Call Care Solutions Limited (company 07171403), incorporated in 2010, 4 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other social work without accommodation.
What CQC's inspectors reported
- Right Support: Records relating to 'as and when' required medicines and staff recruitment identity checks required improvement.
- People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
- Staff followed infection prevention and control good practice guidance.
- Right Care: Staff understood how to protect people from poor care and abuse.
Inspected 2 January 2024; report published 24 January 2024. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Ratings over time
- Jun 2016
- Jan 2019
- Jan 2024
- Today Rating 2 years old
Every overall rating on record for this location, earliest first.
Published inspection reports
- CQC inspection report 24 January 2024
- CQC inspection report 10 January 2019
- CQC inspection report 17 June 2016
Finding it
- Ward
- Park East
- Parliamentary constituency
- Darlington
- Local NHS (ICB)
- NHS North East and North Cumbria Integrated Care Board
- Urban or rural
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in DL1 (13)
Open the full map · Directions · Map © OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. The office location; ask which streets and villages carers cover.
Each area CQC checks
- Safe17 of 18 in Darlington
- Effective17 of 18 in Darlington
- Caring16 of 18 in Darlington
- Responsive17 of 18 in Darlington
- Well-led15 of 18 in Darlington
Ratings from CQC's most recent report, published 24 January 2024. Under each rating: how many agencies in Darlington share it.
History with CQC
CQC registration dates from January 2015, so the service has been operating for around 11 years under its current registration.
CQC has published 3 overall ratings for it (2016–2024), starting at Good and staying Good every time.
The CQC website holds 3 reports for it, the latest from 24 January 2024.
The ratings in context
247 Community Support has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 14 of the 17 other agencies in Darlington that CQC has rated.
Needs it is registered to meet
As listed with the regulator.
How it fits locally
There are 18 other agencies within 3 miles, 16 of them rated Good or Outstanding; the nearest is Heritage Healthcare North East, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (4 of the nearest 21).
1 of the 18 nearest rated agencies has a more recent rating than this one.
It sits in Park East ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
Budgeting for this agency
We estimate visits from 247 Community Support at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
With savings below £23,250, Darlington Council may contribute once it has carried out a free needs assessment.
Family reviews
There are no reviews of 247 Community Support yet. If you know the service, your experience could help someone else.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Compared with other agencies locally
- Rated Good. Across Darlington, 94% of the 18 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (January 2024) is more recent than 83% of agency ratings in Darlington.
- Registered with CQC in 2015: it has been registered longer than 47% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Darlington lists 6.
All figures compare it with other home care agencies in Darlington; CQC register, Oct 2026.
Nearby options
Guides for families
Newer ratings near Darlington
- Chinite Home Care Darlington and NortheastOct 2026 · 0.7 miles
Frequently asked about 247 Community Support
- How did 247 Community Support score on each CQC key question?
- CQC rates five key questions. For 247 Community Support: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- What are 247 Community Support's fees?
- 247 Community Support's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Who is the registered provider for 247 Community Support?
- 247 Community Support is run by One Call Care Solutions Limited, the registered provider on the CQC register.
- What type of care does 247 Community Support provide?
- CQC lists 247 Community Support under: homecare agencies, supported living. Check which of these it is actively providing now.
- When did CQC last rate 247 Community Support?
- The rating now shown was published on 24 January 2024, 2 years ago. Ask what has changed since then, for example in management or staffing.
- Is 247 Community Support registered for dementia care?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Is 247 Community Support regulated by the Care Quality Commission?
- Yes. 247 Community Support is registered with the Care Quality Commission as a home care agency (location ID 1-1858740408) and was rated Good overall in January 2024.
- Where is 247 Community Support?
- The agency works from 17 Victoria Road, Darlington, DL1 5SF; ask which postcodes its carers cover.
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.