Home care agency · Hartlepool
Dale Care – Hartlepool, Middlesbrough and Redcar Home Care
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Dale Care – Hartlepool, Middlesbrough and Redcar Home Care- Address
- Training & Enterprise House, Hanson Square, Hartlepool, TS24 7BY
- Run by
- Dale Care Limited (5 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- August 2018 (8 years)
- Part of
- Clece Care Services
- Registered manager
- Elizabeth Margaret Lancaster
- Company check
- Active, trading since 1993 (33 years), accounts up to date (Companies House 02795946)
- Last CQC check
- 19 Sep 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Regulated activities on its registration: Personal care
More in Hartlepool: Home care in Hartlepool (21) · Best rated home care agencies in Hartlepool · Dementia care at home in Hartlepool · Elderly care at home in Hartlepool · Physical disability care at home in Hartlepool · Live-in care in Hartlepool
Full report at cqc.org.uk · CQC location ID 1-5557569922
About this agency
Dale Care – Hartlepool, Middlesbrough and Redcar Home Care in Hartlepool is registered with the Care Quality Commission as a home care agency, run by Dale Care Limited. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Good overall (September 2019). It is one of 21 CQC-registered home care agencies that have an office within 7 miles of Hartlepool; 16 of those are rated Good or Outstanding.
Dale Care – Hartlepool, Middlesbrough and Redcar Home Care over the years
Registered in August 2018, it has 8 years on the CQC register.
Its only published overall rating so far is Good, from September 2019.
It has gone 7 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
Likely fees
We estimate visits from Dale Care – Hartlepool, Middlesbrough and Redcar Home Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
Council help is possible below £23,250 in savings: ask Hartlepool Council for a free care needs assessment.
What inspectors found
- Where concerns had been raised, these had been dealt with appropriately.
- Risks to people had been assessed and actions identified to reduce risk.
- Recruitment practices mostly reduced the risk of unsuitable staff being employed, although could be improved further; the provider had already identified this.
- People's needs were assessed before care was provided and were reviewed regularly.
Inspected 7 August 2019; report published 19 September 2019. Taken from CQC's own findings (Open Government Licence). Read the full report.
Around Hartlepool
There are 10 other agencies within 3 miles, 9 of them rated Good or Outstanding; the nearest is AAA Homecare Limited - Hartlepool, under 0.5 miles away.
15 of the 16 nearest rated agencies have a more recent rating than this one.
It sits in Burn Valley ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
The ratings in context
All five areas CQC looks at are rated Good for Dale Care – Hartlepool, Middlesbrough and Redcar Home Care: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 8 of the 9 other agencies in Hartlepool that CQC has rated.
Rating history
- Sep 2019
- Today Rating 7 years old
Published CQC ratings in date order.
CQC documents
- CQC inspection report 19 September 2019
The neighbourhood
- Ward
- Burn Valley
- Parliamentary constituency
- Hartlepool
- NHS area (integrated care board)
- NHS North East and North Cumbria Integrated Care Board
- ONS area type
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in TS24 (6)
Larger map · Plan a journey · Map © OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
Safe, effective, caring, responsive, well-led
- Safe10 of 10 in Hartlepool
- Effective10 of 10 in Hartlepool
- Caring10 of 10 in Hartlepool
- Responsive10 of 10 in Hartlepool
- Well-led9 of 10 in Hartlepool
CQC key question ratings, published 19 September 2019. Under each rating: how many agencies in Hartlepool share it.
Registered specialisms
As listed with the regulator.
The company behind Dale Care – Hartlepool, Middlesbrough and Redcar Home Care
Dale Care – Hartlepool, Middlesbrough and Redcar Home Care is run by Dale Care Limited (company 02795946), incorporated in 1993, 25 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Dale Care Limited runs 5 CQC-registered services across 4 council areas; 4 of the 4 with a rating are Good or Outstanding (100%), against 88% for the same mix of services across England.
2 of its services are in Hartlepool.
It trades under the Clece Care Services brand, which covers 48 services run by 10 registered providers.
Family reviews
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Dale Care – Hartlepool, Middlesbrough and Redcar Home Care in local context
- Rated Good. Across Hartlepool, 100% of the 10 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (September 2019) is more recent than 10% of agency ratings in Hartlepool.
- Registered with CQC in 2018: it has been registered longer than 36% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Hartlepool lists 6.
Comparison set: every registered home care agency in Hartlepool, CQC data for Oct 2026.
Nearest home care agencies
Guides for families
Hartlepool: home care agencies inspected recently
- Vestra Homecare HartlepoolDec 2025 · 0.6 miles
- Eezz Care LimitedApr 2026 · 0.8 miles
- Elite Home Care Service LimitedJun 2026 · 1.4 miles
Frequently asked about Dale Care – Hartlepool, Middlesbrough and Redcar Home Care
- How is Dale Care – Hartlepool, Middlesbrough and Redcar Home Care rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How much does Dale Care – Hartlepool, Middlesbrough and Redcar Home Care charge?
- Dale Care – Hartlepool, Middlesbrough and Redcar Home Care's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Who is the registered provider for Dale Care – Hartlepool, Middlesbrough and Redcar Home Care?
- Dale Care – Hartlepool, Middlesbrough and Redcar Home Care is run by Dale Care Limited, the registered provider on the CQC register.
- What services is Dale Care – Hartlepool, Middlesbrough and Redcar Home Care registered for?
- Dale Care – Hartlepool, Middlesbrough and Redcar Home Care is registered for homecare agencies. Ask which of these it provides at the moment.
- When was Dale Care – Hartlepool, Middlesbrough and Redcar Home Care last inspected?
- 19 September 2019 is when the current rating was published, 7 years ago. Check what has changed since, such as the manager or staffing.
- Can Dale Care – Hartlepool, Middlesbrough and Redcar Home Care care for someone with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- Is Dale Care – Hartlepool, Middlesbrough and Redcar Home Care a registered provider?
- It is. The CQC register records Dale Care – Hartlepool, Middlesbrough and Redcar Home Care as a home care agency, location ID 1-5557569922 and was rated Good overall in September 2019.
- Where is Dale Care – Hartlepool, Middlesbrough and Redcar Home Care?
- The agency works from Training & Enterprise House, Hanson Square, Hartlepool, TS24 7BY; ask which postcodes its carers cover.
Agencies in neighbouring towns
In Hartlepool
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.