Home care agency · Hartlepool
Gainford House
Illustrative photo, not of Gainford House- Address
- Gainford Street, Hartlepool, TS26 9DX
- Run by
- Home Group Limited (12 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- May 2019 (7 years)
- Part of
- Home Group
- Registered manager
- Lesley Hales
- Company check
- Unknown, accounts up to date (Companies House IP22981R)
- Last CQC check
- 1 Oct 2021
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Licensed by CQC for: Personal care
More in Hartlepool: Home care in Hartlepool (21) · Best rated home care agencies in Hartlepool · Physical disability care at home in Hartlepool · Learning disability care at home in Hartlepool · Mental health care at home in Hartlepool · Live-in care in Hartlepool
Full report at cqc.org.uk · CQC location ID 1-6791068618
About this agency
Registered with CQC as a home care agency that also provides supported living, Gainford House is based in Hartlepool, run by Home Group Limited. Its registered specialisms include physical disabilities, learning disabilities and mental health conditions.
Its latest CQC rating is Good overall (October 2021). It is one of 21 CQC-registered home care agencies that have an office within 7 miles of Hartlepool; 16 of those are rated Good or Outstanding.
The company behind Gainford House
Gainford House is run by Home Group Limited (company IP22981R).
At Companies House, the company is listed as , its accounts are filed on time and there is no insolvency history.
Home Group Limited runs 12 CQC-registered services across 10 council areas; 8 of the 9 with a rating are Good or Outstanding (89%), against 87% for the same mix of services across England.
It trades under the Home Group brand, which covers 12 services run by 1 registered provider.
How its rating has changed
- Oct 2021
- Today Rating 5 years old
Published CQC ratings in date order.
CQC documents
- CQC inspection report 1 October 2021
The neighbourhood
- Ward
- Burn Valley
- Parliamentary constituency
- Hartlepool
- NHS area (integrated care board)
- NHS North East and North Cumbria Integrated Care Board
- ONS area type
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
View on OpenStreetMap · Get directions · Map data: OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
From the latest CQC inspection
- People were supported to have maximum choice and control of their lives.
- Staff supported people in the least restrictive way possible and in their best interests. .
- People were safeguarded from the risks of abuse by staff who were trained in safeguarding and were able to raise concerns.
- Staff supported people to keep their apartments and communal areas clean.
Inspected 26 August 2021; report published 1 October 2021. From the regulator's own summary (Open Government Licence). Read the full report.
History with CQC
Gainford House has been registered with CQC since May 2019, about 7 years.
There is a single overall rating on record, Good (October 2021).
5 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
The ratings in context
Gainford House has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 8 of the 9 other agencies in Hartlepool that CQC has rated.
How CQC rated each area
- Safe10 of 10 in Hartlepool
- Effective10 of 10 in Hartlepool
- Caring10 of 10 in Hartlepool
- Responsive10 of 10 in Hartlepool
- Well-led9 of 10 in Hartlepool
Source: CQC, published 1 October 2021. Under each rating: how many agencies in Hartlepool share it.
How it fits locally
There are 10 other agencies within 3 miles, 9 of them rated Good or Outstanding; the nearest is Eezz Care Limited, under 0.5 miles away.
10 of the 15 nearest rated agencies have a more recent rating than this one.
It sits in Burn Valley ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
Who it can help
From the CQC register; ask how each need is met in practice.
Budgeting for this agency
We estimate visits from Gainford House at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
Council help is possible below £23,250 in savings: ask Hartlepool Council for a free care needs assessment.
Family reviews
Nobody has reviewed Gainford House here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Gainford House against its area
- Rated Good. Across Hartlepool, 100% of the 10 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (October 2021) is more recent than 30% of agency ratings in Hartlepool.
- Registered with CQC in 2019: it has been registered longer than 27% of home care agencies in the area.
- It lists 3 specialisms with CQC; the typical agency in Hartlepool lists 6.
Benchmarked against all CQC-registered home care agencies in Hartlepool (Oct 2026).
Nearby options
Guides for families
Similar home care agencies near Hartlepool, rated recently
- Vestra Homecare HartlepoolDec 2025 · 0.6 miles
- Eezz Care LimitedApr 2026 · 0.8 miles
- Elite Home Care Service LimitedJun 2026 · 1.4 miles
What families ask about Gainford House
- How recent is Gainford House's CQC rating?
- The rating now shown was published on 1 October 2021, 5 years ago. Ask what has changed since then, for example in management or staffing.
- Is Gainford House registered for dementia care?
- It is not registered with dementia as a specialism, so confirm with the provider whether it can meet that need.
- Is Gainford House registered with CQC?
- Registered, yes: location 1-6791068618 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in October 2021.
- Where is Gainford House based?
- The agency works from Gainford Street, Hartlepool, TS26 9DX; ask which postcodes its carers cover.
- How is Gainford House rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- How much does care from Gainford House cost?
- Gainford House's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Who is the registered provider for Gainford House?
- On CQC's register the provider is Home Group Limited.
- What kind of care can Gainford House offer?
- Gainford House is registered with CQC for: homecare agencies, supported living. Ask the provider which needs it can meet now and as needs change.
More home care agencies nearby
In Hartlepool
Is this your service? Show your rating on your website
Copy and paste this code into your site. If CQC changes your rating, the badge updates too.
Is this your service? Claim it free: answer reviews, add photos and prices, and show families when you have availability. How membership works.
Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.