Care home · Liss

Chatterwood Nursing Home

Rated Requires improvement by CQC Rating published 6 March 2026 Rated in the last 12 months

Typical fee here £1,660–£2,030 a week Estimate

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A carer serving tea to residents in a care home lounge Illustrative photo, not of Chatterwood Nursing Home
Address
Huntsbottom Lane, Hillbrow, Liss, GU33 7PA
Run by
Milkwood Care Ltd (8 services)
Type of provider
Independent (private company)
Service
Nursing home
Beds
37 (registered with CQC)
Nursing care
Yes, registered as a nursing home (CQC registration)
Dementia
Registered with CQC to support people living with dementia
Pets
Pets welcome (as stated on milkwoodcare.co.uk)
Garden
Garden for residents (as stated on milkwoodcare.co.uk)
En-suite rooms
En-suite rooms available (as stated on milkwoodcare.co.uk)
Registered with CQC
January 2011 (15 years)
Registered manager
Jack Newman
Company check
Active, trading since 1999 (27 years), accounts up to date (Companies House 03729130)
Last CQC check
6 Mar 2026
Typical fees Estimated
£1,660–£2,030 a week for nursing care (dementia). An estimate based on local published fees. Ask for a written quote. How we estimate

Registered activities: Accommodation for persons who require nursing or personal care · Treatment of disease, disorder or injury

More in Liss: Care homes in Liss (10) · Best rated care homes in Liss · Care homes for dementia care in Liss · Care homes for elderly care in Liss · Care homes for physical disability care in Liss

Read the full CQC inspection report · CQC location ID 1-143956749

Introducing Chatterwood Nursing Home

Chatterwood Nursing Home in Liss is registered with the Care Quality Commission as a nursing home, run by Milkwood Care Ltd. The service is registered to support adults of all ages and lists dementia and physical disabilities among its specialisms.

CQC rated it Requires improvement overall (March 2026). Safe and Well-led were rated Requires improvement. It is one of 10 CQC-registered care homes in and around Liss; 7 of those are rated Good or Outstanding.

Likely fees

We estimate Chatterwood Nursing Home at £1,660–£2,030 a week for nursing care (dementia), based on published prices in the region. Over a year that is roughly £86k–£106k.

Part of a nursing fee may be met by the NHS (NHS-funded nursing care), paid to the home rather than to you.

People with savings under £23,250 may get help from Hampshire Council after a needs and financial assessment.

Around Liss

There are 9 other care homes within 3 miles, 7 of them rated Good or Outstanding; the nearest is Milkwood House Care Home, under 0.5 miles away.

3 of the 24 nearest rated care homes have a more recent rating than this one.

It sits in Liss ward, classed by ONS as smaller rural (nearer to a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS Hampshire and Isle of Wight ICB.

Few everyday amenities are within a short walk, so visitors will mostly come by car; the nearest bus stop is under 0.5 miles away.

How CQC rated each area

  • SafeRequires improvement71 of 436 in Hampshire
  • EffectiveGood389 of 436 in Hampshire
  • CaringGood401 of 436 in Hampshire
  • ResponsiveGood384 of 436 in Hampshire
  • Well-ledRequires improvement89 of 436 in Hampshire

Source: CQC, published 6 March 2026. Under each rating: how many care homes in Hampshire share it.

Inspection findings in brief

  • Chatterwood Nursing Home provides the regulated activities of personal and nursing care, and treatment to younger and older people who may be living with dementia, or a physical disability.
  • The provider had made improvements both in relation to record keeping and governance, but further work was still required to ensure people’s monitoring records accurately reflected the care staff provided.
  • The provider needed to ensure consistency in the provision of key information across people’s clinical care plans to ensure staff had clear written guidance to follow, and all aspects of governance were sufficiently robust.
  • Feedback included, “I honestly do not have a single concern regarding her safety.

Inspected 30 September 2020; report published 30 October 2020. Quoted from the CQC report summary, Open Government Licence. Read the full report.

The ratings in context

For Chatterwood Nursing Home, Safe and Well-led are rated below Good; 3 other areas are Good.

Across Hampshire, 71 of 436 rated care homes are Requires improvement for Safe (16%), while 89 of 436 rated care homes are Requires improvement for Well-led (20%).

If you are considering it, read the Safe and Well-led section of the report first and ask what has changed since the inspection.

Chatterwood Nursing Home over the years

Registered in January 2011, it has 15 years on the CQC register.

CQC has published 5 overall ratings for it (2017–2026), starting at Good; it has gone up 1 and down 1 time, and is now Requires improvement.

Reports on record: 6, with the most recent dated 30 October 2020.

Who they support

Taken from its CQC registration.

How its rating has changed

  1. Jan 2017 Good
  2. Oct 2019 Inadequate
  3. Oct 2020 Requires improvement
  4. Jun 2025 Requires Improvement
  5. Today Rated in the last 12 months

The location's rating record from CQC, from first to latest. The latest rating is lower than the one before.

CQC documents

Food hygiene

5/5

The kitchen has a food hygiene rating of 5 (very good), from an inspection on 12 February 2026 by East Hampshire. Meals matter in a care home: ask to see a menu and whether residents can choose.

From the Food Standards Agency (listed as "Chatterwood Nursing Home"). Open Government Licence.

The neighbourhood

Ward
Liss
Parliamentary constituency
East Hampshire
Local NHS (ICB)
NHS Hampshire and Isle of Wight Integrated Care Board
Urban or rural
Smaller rural (nearer to a major town or city)
Neighbourhood deprivation
Among the 20% least deprived areas in England
Postcode district
Care homes in GU33 (10)

Bigger map · Directions · Base map © OpenStreetMap

Within walking distance

  • Bus stop 430 m (5 min walk) · 7 stops within 600 m
  • Railway station Liss, 1.7 km
  • GP surgery Liss and Liphook Surgery, 1.5 km (18 min walk)
  • Place of worship St Paul's United Reformed Church, 360 m (4 min walk)

Straight-line distances to the nearest of each, from OpenStreetMap (© OpenStreetMap contributors, ODbL). Walking routes are longer; check for hills and crossings if you plan to take a relative out.

Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence).

The company behind Chatterwood Nursing Home

Chatterwood Nursing Home is run by Milkwood Care Ltd (company 03729130), incorporated in 1999, 11 years before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 4 active directors and there is no insolvency history.

Its registered business activity is nursing care, care for people with learning disabilities, mental health problems or substance misuse and residential care for older and disabled people.

Milkwood Care Ltd runs 8 CQC-registered services across 5 council areas; 7 of the 8 with a rating are Good or Outstanding (88%), against 83% for the same mix of services across England.

2 of its services are in Hampshire.

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How Chatterwood Nursing Home compares

  • Rated Requires improvement. Across Hampshire, 85% of the 435 rated care homes are Good or Outstanding and 26 are Outstanding.
  • Its rating (March 2026) is more recent than 89% of care home ratings in Hampshire.
  • With 37 beds it is larger than 61% of care homes in Hampshire, where the typical home has 25.
  • Registered with CQC in 2011: it has been registered longer than 72% of care homes in the area.
  • It lists 4 specialisms with CQC; the typical care home in Hampshire lists 3.
  • Areas CQC rated below Good: Safe (17% of care homes in Hampshire are also rated below Good here); Well-led (21% of care homes in Hampshire are also rated below Good here). Ask the provider what has changed since.

Compared with every CQC-registered care home in Hampshire. Source: CQC register, Oct 2026.

Other care homes close by

Guides for families

Similar care homes near Liss, rated recently

Questions about Chatterwood Nursing Home

Can Chatterwood Nursing Home care for someone with dementia?
Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
When did CQC last rate Chatterwood Nursing Home?
Its current CQC rating dates from 6 March 2026. Ratings can be several years old; ask what has changed since, such as a new manager.
What kind of care can Chatterwood Nursing Home offer?
Chatterwood Nursing Home is registered with CQC for: nursing homes. Ask the provider which needs it can meet now and as needs change.
What is Chatterwood Nursing Home's address?
It is at Huntsbottom Lane, Hillbrow, Liss, GU33 7PA.
Is Chatterwood Nursing Home a registered provider?
Chatterwood Nursing Home is on the CQC register as a care home (ID 1-143956749) and was rated Requires improvement overall in March 2026.
How much does care from Chatterwood Nursing Home cost?
Chatterwood Nursing Home has not published its fees with us. Residential care home typically costs £1,555 a week (average 2026 self-funder fees in South East). Request a written quote and check what is charged on top.
How is Chatterwood Nursing Home rated for safety and leadership?
The five CQC areas: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
How big is Chatterwood Nursing Home?
CQC registers Chatterwood Nursing Home for 37 residents; ask about vacancies, room sizes and en-suite bathrooms.
Which provider runs Chatterwood Nursing Home?
Milkwood Care Ltd is the registered provider for Chatterwood Nursing Home.

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