Care home · Luton
Milliner House
Illustrative photo, not of Milliner House- Address
- 23-29 Marsh Road, Luton, LU3 2QF
- Run by
- HC-One Limited (19 services)
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 40 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- October 2011 (14 years)
- Part of
- Welltower
- Registered manager
- Oana Elena Pocovnicu
- Company check
- Active, trading since 2011 (15 years), accounts up to date (Companies House 07712656)
- Last CQC check
- 7 Sep 2023
- Typical fees Estimated
- £1,350–£1,650 a week for residential care (dementia). Our estimate from published local prices, not a quote. How we estimate
Licensed by CQC for: Accommodation for persons who require nursing or personal care
More in Luton: Care homes in Luton (37) · Best rated care homes in Luton · Care homes for dementia care in Luton · Care homes for elderly care in Luton · Care homes for mental health care in Luton
Open CQC's full report · CQC location ID 1-320496475
About Milliner House
Milliner House is a CQC-registered residential care home in Luton, run by HC-One Limited. Its CQC registration covers adults of all ages, including people living with dementia and mental health conditions.
At its most recent rating, CQC judged it Good overall (September 2023). It is one of 37 CQC-registered care homes in and around Luton; 26 of those are rated Good or Outstanding.
Specialisms
Specialisms as registered with CQC.
The ratings in context
Milliner House has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 21 of the 32 other care homes in Luton that CQC has rated.
How CQC rated each area
- Safe24 of 33 in Luton
- Effective23 of 33 in Luton
- Caring28 of 33 in Luton
- Responsive24 of 33 in Luton
- Well-led22 of 33 in Luton
From CQC's latest report, published 7 September 2023. Under each rating: how many care homes in Luton share it.
Ratings over time
- Jul 2015
- Mar 2017
- Jun 2018
- Mar 2022
- Sep 2023
- Today Rating 3 years old
Every overall rating on record for this location, earliest first. The latest rating is an improvement on the one before.
Reports on the CQC website
- CQC inspection report 7 September 2023
- CQC inspection report 18 March 2022
- CQC inspection report 23 June 2018
- CQC inspection report 9 March 2017
- CQC inspection report 22 July 2015
- Inspection report 26 June 2014
The kitchen's hygiene score
Food hygiene status: awaiting inspection, from an inspection on 1 January 1901 by Luton. Food is a big part of daily life in a home, so ask about menus, choice and mealtimes.
From the Food Standards Agency (listed as "Milliner House Care Home - HC-One"). Open Government Licence.
The neighbourhood
- Ward
- Saints
- Council
- Luton Borough Council · paying for care
- Parliamentary constituency
- Luton North
- NHS integrated care board
- NHS Central East Integrated Care Board
- Area classification
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Care homes in LU3 (17)
View on OpenStreetMap · Directions · Base map © OpenStreetMap
Within walking distance
- Bus stop 160 m (2 min walk)
- Railway station Leagrave, 960 m (12 min walk)
- GP surgery Leagrave Surgery, 770 m (10 min walk)
- Pharmacy Bishopscote Pharmacy, 800 m (10 min walk)
- Shop Norton Foods, 130 m (2 min walk)
- Park Limbury Mead POS, 830 m (10 min walk)
- Café Cafe Amiin, 690 m (9 min walk)
- Place of worship Selbourne Gospel Hall, 230 m (3 min walk)
- Library Leagrave Library, 410 m (5 min walk)
Nearest of each type, measured in a straight line using OpenStreetMap (© OpenStreetMap contributors, ODbL). If a resident uses a wheelchair or frame, check the route itself.
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence.
Milliner House over the years
Milliner House has been registered with CQC since October 2011, about 15 years.
CQC has published 5 overall ratings for it (2015–2023), starting at Good; it has gone up 1 and down 1 time, and is now Good.
No new overall rating has been published for 3 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
CQC lists 6 reports for this location, the latest dated 7 September 2023.
Key points from CQC's visit
- People received safe support from staff and told us they felt safe within the service.
- Staff were trained in safeguarding procedures and understood how to report any concerns.
- Medicines were safely managed and administered by staff who were trained to do so.
- Staff were recruited using safe recruitment procedures.
Inspected 16 August 2023; report published 7 September 2023; supporting 40 people at the time. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
The company behind Milliner House
Milliner House is run by Hc-one Limited (company 07712656), incorporated in 2011.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is nursing care and residential care for older and disabled people.
HC-One Limited runs 19 CQC-registered services across 12 council areas; 16 of the 19 with a rating are Good or Outstanding (84%), against 83% for the same mix of services across England.
It trades under the Welltower brand, which covers 529 services run by 37 registered providers.
Likely fees
We estimate Milliner House at £1,350–£1,650 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £70k–£86k.
Get the extras in writing: items such as hairdressing and outings are usually charged on top.
If savings are under the upper limit (£23,250 in England), Luton Council may pay part of the cost after a free care needs assessment.
Around Luton
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Alicia Nursing Home, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: mental health conditions (8 of the nearest 25).
14 of the 24 nearest rated care homes have a more recent rating than this one.
It sits in Saints ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Central East ICB.
Within about a 10-minute walk there is a GP surgery (10 min), a pharmacy (10 min), a shop (2 min), a café (9 min) and a bus stop (2 min), which matters for residents who can go out and for visiting family.
Family reviews
Nobody has reviewed Milliner House here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Where Milliner House stands locally
- Rated Good. Across Luton, 73% of the 33 rated care homes are Good or Outstanding and 2 are Outstanding.
- Its rating (September 2023) is more recent than 48% of care home ratings in Luton.
- With 40 beds it is larger than 77% of care homes in Luton, where the typical home has 17.
- Registered with CQC in 2011: it has been registered longer than 46% of care homes in the area.
- It lists 4 specialisms with CQC; the typical care home in Luton lists 3.
Comparison set: every registered care home in Luton, CQC data for Oct 2026.
Also nearby
Guides for families
- Retirement homes, sheltered housing, extra care or a care home: which is right?
- Moving a parent into a care home: a guide to the first month
- Home nurse or private nurse at home: NHS district nurses, nursing agencies and costs
- How much does home care cost per hour in 2026?
- A glossary of care and funding terms
Other care homes near Luton with recent ratings
- Oakley Lodge Care Home (57)Mar 2025
- Oakley Lodge Care Home (55)Mar 2025
- Barton LodgeJul 2025
What families ask about Milliner House
- When was Milliner House last inspected?
- Its current CQC rating dates from 7 September 2023, 3 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Does Milliner House support people with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- Is Milliner House regulated by the Care Quality Commission?
- Yes. Milliner House is registered with the Care Quality Commission as a care home (location ID 1-320496475) and was rated Good overall in September 2023.
- Where is Milliner House?
- It is at 23-29 Marsh Road, Luton, LU3 2QF.
- What type of care does Milliner House provide?
- Milliner House is registered with CQC for: residential homes. Ask the provider which needs it can meet now and as needs change.
- How is Milliner House rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How much does Milliner House charge?
- We don't have published prices from Milliner House yet. Residential care home typically costs £1,455 a week (average 2026 self-funder fees in East of England). Request a written quote and check what is charged on top.
- Who is the registered provider for Milliner House?
- HC-One Limited is the registered provider for Milliner House.
- How many beds does Milliner House have?
- Milliner House can take up to 40 residents. Ask what is free now and about en-suite rooms.
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.