Care home · Kings Lynn
The Close
Illustrative photo, not of The Close- Address
- The Close Residential Home, 53 Lynn Road, Snettisham, Kings Lynn, PE31 7PT
- Run by
- Norfolk Care Limited
- Service
- Residential care home
- Beds
- 30 (registered with CQC)
- Registered with CQC
- December 2010 (15 years)
- Registered manager
- Vilasini Dilrukshi Pethiyagoda
- Company check
- Active, trading since 2005 (21 years), accounts up to date (Companies House 05358284)
- Last CQC check
- 16 Oct 2025
- Typical fees Estimated
- £1,350–£1,650 a week for residential care (dementia). Our estimate from published local prices, not a quote. How we estimate
Registered activities: Accommodation for persons who require nursing or personal care
See this service on the CQC website · CQC location ID 1-130152049
The service in brief
The Close is a CQC-registered residential care home in Kings Lynn, run by Norfolk Care Limited. Its CQC registration covers older people, including people living with dementia.
At its most recent rating, CQC judged it Good overall (October 2025). Well-led was rated Requires improvement. It is one of 6 CQC-registered care homes in and around Heacham; 5 of those are rated Good or Outstanding.
Budgeting for this home
We estimate The Close at £1,350–£1,650 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £70k–£86k.
Ask how often fees rise and whether they go up if care needs increase.
With savings below £23,250, Norfolk Council may contribute once it has carried out a free needs assessment.
The company behind The Close
The Close is run by Norfolk Care Limited (company 05358284), incorporated in 2005, 5 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Specialisms
From the CQC register; ask how each need is met in practice.
How it fits locally
There are 6 other care homes within 3 miles, 5 of them rated Good or Outstanding; the nearest is Phoenix House, under 0.5 miles away.
4 of the 15 nearest rated care homes have a more recent rating than this one.
It sits in Snettisham ward, classed by ONS as larger rural (further from a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.
Safe, effective, caring, responsive, well-led
- Safe66% score183 of 295 in Norfolk
- Effective71% score234 of 295 in Norfolk
- Caring70% score251 of 295 in Norfolk
- Responsive75% score237 of 295 in Norfolk
- Well-led61% score106 of 295 in Norfolk
CQC key question ratings, published 16 October 2025. Under each rating: how many care homes in Norfolk share it.
History with CQC
CQC registration dates from December 2010, so the service has been operating for around 15 years under its current registration.
CQC has published 6 overall ratings for it (2016–2025), starting at Requires improvement; it has gone up 2 and down 1 time, and is now Good.
The CQC website holds 6 reports for it, the latest from 23 March 2022.
The ratings in context
Area by area, Well-led is rated below Good; 4 other areas are Good.
Across Norfolk, 106 of 295 rated care homes are Requires improvement for Well-led (36%).
Under CQC's newer scoring, its strongest area is Responsive at 75% and its lowest is Well-led at 61%, averaging 69% overall.
The Well-led findings are the part of the report to read closely; ask the manager what has been put right.
The inspection, summarised
- The service is registered to accommodate up to 30 people.
- At the last inspection in January 2022, we rated the home as requires improvement and the home was in breach of regulation in relation to safe care and treatment.
- We identified areas that needed improvement within the environment.
- One person we spoke with said “the staff are wonderful, the love they show me and the love they have for their job.
Inspected 27 January 2022; report published 23 March 2022. From the regulator's own summary (Open Government Licence). Read the full report.
How the scores break down
CQC's single assessment framework gives every quality statement a score out of 4, then reports each key question as a percentage. Averaged across the five areas, The Close scores 69%.
Safe 66%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments2 · Some shortfalls
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control3 · Good
- Medicines optimisation2 · Some shortfalls
Effective 71%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes2 · Some shortfalls
- Consent to care and treatment3 · Good
Caring 70%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement2 · Some shortfalls
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 61%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders2 · Some shortfalls
- Freedom to speak up2 · Some shortfalls
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation2 · Some shortfalls
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 3 September 2025, published 16 October 2025 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Rating history
- Oct 2016
- Dec 2017
- Sep 2018
- Sep 2019
- Mar 2022
- Oct 2025
- Today Rating 1 year old
Overall ratings CQC has published for this location, oldest first. The latest rating is an improvement on the one before.
Published inspection reports
- CQC inspection report 23 March 2022
- CQC inspection report 4 September 2019
- CQC inspection report 29 September 2018
- CQC inspection report 9 December 2017
- CQC inspection report 14 October 2016
- Inspection report 9 August 2013
Food safety inspection
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 7 January 2026 by King's Lynn and West Norfolk. Ask how special diets are handled and whether residents can eat when they like.
From the Food Standards Agency (listed as "The Close Snettisham"). Open Government Licence.
The neighbourhood
- Ward
- Snettisham
- Council
- Norfolk County Council · paying for care
- Parliamentary constituency
- North West Norfolk
- NHS planning area
- NHS Norfolk and Suffolk Integrated Care Board
- Area classification
- Larger rural: further from a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Care homes in PE31 (8)
View on OpenStreetMap · How to get there · Map data: OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence.
Family reviews
No reviews yet. If you or a relative have used this care home, your review helps other families choose.
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Compared with other care homes locally
- Rated Good. Across Norfolk, 66% of the 294 rated care homes are Good or Outstanding and 18 are Outstanding.
- Its rating (October 2025) is more recent than 85% of care home ratings in Norfolk.
- With 30 beds it is larger than 50% of care homes in Norfolk, where the typical home has 30.
- Registered with CQC in 2010: it has been registered longer than 91% of care homes in the area.
- It lists 2 specialisms with CQC; the typical care home in Norfolk lists 3.
- Areas CQC rated below Good: Well-led (41% of care homes in Norfolk are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered care homes in Norfolk (Oct 2026).
Other care homes close by
Guides for families
Newer ratings near Heacham
- Phoenix HouseMay 2025
The Close: common questions
- Who runs The Close?
- CQC lists Norfolk Care Limited as the provider responsible for The Close.
- How many beds does The Close have?
- The Close has 30 registered places. Ask how many are free now and which rooms have en-suites.
- How is The Close rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
- How much does The Close charge?
- The Close hasn't shared a price list with us. Residential care home typically costs £1,250 a week (average 2026 self-funder fees in East of England). Get the quote in writing, including any extra charges.
- What type of care does The Close provide?
- The Close is registered with CQC for: residential homes. Ask the provider which needs it can meet now and as needs change.
- Is The Close a registered provider?
- The Close is on the CQC register as a care home (ID 1-130152049) and was rated Good overall in October 2025.
- What is The Close's address?
- It is at The Close Residential Home, 53 Lynn Road, Snettisham, Kings Lynn, PE31 7PT.
- How recent is The Close's CQC rating?
- The rating now shown was published on 16 October 2025, 1 year ago. Ask what has changed since then, for example in management or staffing.
- Can The Close care for someone with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
Care homes in neighbouring towns
In Norfolk
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.