Care home · Stoke On Trent
The Poplars
Typical fee here £1,210–£1,470 a week Estimate
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Illustrative photo, not of The Poplars- Address
- Alsagers Bank, Bank, Stoke On Trent, ST7 8BA
- Run by
- The Poplars Limited
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 33 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Lisa Marie Cunningham
- Company check
- Active, trading since 2001 (25 years), accounts up to date (Companies House 04160329)
- Last CQC check
- 29 Nov 2022
- Typical fees Estimated
- £1,210–£1,470 a week for residential care (dementia). Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Licensed by CQC for: Accommodation for persons who require nursing or personal care
More in Newcastle-under-Lyme: Care homes in Newcastle-under-Lyme (33) · Best rated care homes in Newcastle-under-Lyme · Care homes for dementia care in Newcastle-under-Lyme · Care homes for elderly care in Newcastle-under-Lyme · Care homes for physical disability care in Newcastle-under-Lyme
Read the full CQC inspection report · CQC location ID 1-115287162
About this home
Registered with CQC as a residential care home, The Poplars is based in Stoke On Trent, run by The Poplars Limited. It supports older people, with registered specialisms in dementia, physical disabilities and mental health conditions.
Its latest CQC rating is Requires improvement overall (November 2022). Safe and Well-led were rated Requires improvement. It is one of 33 CQC-registered care homes in and around Newcastle-under-Lyme; 24 of those are rated Good or Outstanding.
Earlier inspections
- Jan 2017
- Sep 2019
- Nov 2022
- Today Rating 3 years old
Every overall rating on record for this location, earliest first.
Inspection reports to read
- CQC inspection report 29 November 2022
- CQC inspection report 3 September 2019
- CQC inspection report 21 January 2017
- Inspection report 25 June 2014
- Inspection report 4 October 2013
- Inspection report 23 January 2013
The kitchen's hygiene score
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 17 February 2026 by Newcastle-Under-Lyme. Meals matter in a care home: ask to see a menu and whether residents can choose.
From the Food Standards Agency (listed as "THE POPLARS RETIREMENT HOME"). Open Government Licence.
Location and local area
- Ward
- Audley
- Parliamentary constituency
- Newcastle-under-Lyme
- NHS planning area
- NHS Staffordshire and Stoke-on-Trent Integrated Care Board
- Urban or rural
- Smaller rural; nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Care homes in ST7 (16)
See the wider area · How to get there · Map © OpenStreetMap contributors
Close by
- Bus stop 40 m (1 min walk) · 8 stops within 600 m
- Railway station Silverdale, 1.8 km
- Place of worship St. John's Alsagers Bank, 450 m (6 min walk)
Distances are as the crow flies, from OpenStreetMap (© OpenStreetMap contributors, ODbL); real walking routes will be longer and may include hills or busy roads.
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence).
Choice nearby
There are 20 other care homes within 3 miles, 19 of them rated Good or Outstanding; the nearest is Chesterton Lodge, 1.5 miles away.
It is registered for needs that fewer services nearby cover: mental health conditions (6 of the nearest 25).
6 of the 25 nearest rated care homes have a more recent rating than this one.
It sits in Audley ward, classed by ONS as smaller rural (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Staffordshire and Stoke-on-Trent ICB.
Few everyday amenities are within a short walk, so visitors will mostly come by car; the nearest bus stop is under 0.5 miles away.
Reading The Poplars's CQC ratings
Area by area, Safe and Well-led are rated below Good; 3 other areas are Good.
Across Staffordshire, 51 of 235 rated care homes are Requires improvement for Safe (22%), while 71 of 235 rated care homes are Requires improvement for Well-led (30%).
The Safe and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Costs to expect
We estimate The Poplars at £1,210–£1,470 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £63k–£76k.
Get the extras in writing: items such as hairdressing and outings are usually charged on top.
Council help is possible below £23,250 in savings: ask Staffordshire Council for a free care needs assessment.
Track record
Registered in January 2011, it has 15 years on the CQC register.
CQC has published 3 overall ratings for it (2017–2022), starting at Good and falling to Requires improvement.
No new overall rating has been published for 3 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
6 reports have been published for this location, most recently on 29 November 2022.
The five key questions
- Safe51 of 235 in Staffordshire
- Effective207 of 235 in Staffordshire
- Caring224 of 235 in Staffordshire
- Responsive209 of 235 in Staffordshire
- Well-led71 of 235 in Staffordshire
CQC key question ratings, published 29 November 2022. Under each rating: how many care homes in Staffordshire share it.
The registered provider
The Poplars is run by The Poplars Limited (company 04160329), incorporated in 2001, 9 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
Needs it is registered to meet
As listed with the regulator.
Key points from CQC's visit
- People were not always safe as the physical environment was not always suited or adapted to meet their needs.
- The provider had assessed the risks associated with people's care and support.
- Staff members were knowledgeable about these risks.
- However, some staff practice was not in accordance with safe care.
Inspected 7 November 2022; report published 29 November 2022; supporting 27 people at the time. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Family reviews
No reviews yet. If you or a relative have used this care home, your review helps other families choose.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Compared with other care homes locally
- Rated Requires improvement. Across Staffordshire, 78% of the 235 rated care homes are Good or Outstanding and 8 are Outstanding.
- Its rating (November 2022) is more recent than 61% of care home ratings in Staffordshire.
- With 33 beds it is larger than 56% of care homes in Staffordshire, where the typical home has 28.
- Registered with CQC in 2011: it has been registered longer than 75% of care homes in the area.
- It lists 4 specialisms with CQC; the typical care home in Staffordshire lists 4.
- Areas CQC rated below Good: Safe (22% of care homes in Staffordshire are also rated below Good here); Well-led (31% of care homes in Staffordshire are also rated below Good here). Ask the provider what has changed since.
Based on the CQC register for Staffordshire as at Oct 2026.
Nearest care homes
Guides for families
Other care homes near Newcastle-under-Lyme with recent ratings
- Chiltern Rest HomeDec 2024
- Chesterton LodgeFeb 2025
- Abbeywell CourtNov 2024
What families ask about The Poplars
- Does The Poplars support people with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- When did CQC last rate The Poplars?
- Its current CQC rating dates from 29 November 2022, 3 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Where is The Poplars?
- It is at Alsagers Bank, Bank, Stoke On Trent, ST7 8BA.
- Is The Poplars registered with CQC?
- The Poplars is on the CQC register as a care home (ID 1-115287162) and was rated Requires improvement overall in November 2022.
- What kind of care can The Poplars offer?
- The Poplars is registered with CQC for: residential homes. Ask the provider which needs it can meet now and as needs change.
- How much does The Poplars charge?
- The Poplars's prices aren't on our site yet. Residential care home typically costs £1,295 a week (average 2026 self-funder fees in West Midlands). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Is The Poplars rated well for safety?
- The five CQC areas: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led are the two to read first in the report.
- How many beds does The Poplars have?
- CQC capacity for The Poplars: 33 beds. Ask about current availability and room facilities.
- Who runs The Poplars?
- The Poplars Limited is the registered provider for The Poplars.
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.