Care home · Barton Upon Humber
The Willows
Illustrative photo, not of The Willows- Address
- Willow Drive, Barton Upon Humber, DN18 5HR
- Run by
- ADL Plc (11 services)
- Service
- Residential care home
- Beds
- 39 (registered with CQC)
- Registered with CQC
- August 2011 (15 years)
- Part of
- Pearl Jackson
- Registered manager
- *
- Company check
- Active, trading since 1990 (36 years), accounts up to date (Companies House 02463465)
- Last CQC check
- 16 May 2023
- Typical fees Estimated
- £1,140–£1,390 a week for residential care (dementia). Estimated from prices published locally; not a quote. How we estimate
Registered to provide: Accommodation for persons who require nursing or personal care
See this service on the CQC website · CQC location ID 1-278041638
The service in brief
The Willows is a CQC-registered residential care home in Barton Upon Humber, run by ADL Plc. Its CQC registration covers older people, including people living with dementia and learning disabilities.
At its most recent rating, CQC judged it Requires improvement overall (May 2023). Safe and Well-led were rated Requires improvement. It is one of 9 CQC-registered care homes in and around Barton-upon-Humber; 8 of those are rated Good or Outstanding.
Safe, effective, caring, responsive, well-led
- Safe13 of 57 in North Lincolnshire
- Effective47 of 57 in North Lincolnshire
- Caring51 of 56 in North Lincolnshire
- Responsive47 of 56 in North Lincolnshire
- Well-led17 of 57 in North Lincolnshire
Source: CQC, published 16 May 2023. Under each rating: how many care homes in North Lincolnshire share it.
The Willows over the years
The Willows has been registered with CQC since August 2011, about 15 years.
CQC has published 8 overall ratings for it (2015–2023), starting at Requires improvement; it has gone up 1 and down 1 time, and is now Requires improvement.
It has gone 3 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
Reports on record: 6, with the most recent dated 16 May 2023.
Specialisms
Taken from its CQC registration.
Past CQC ratings
- Oct 2015
- Jan 2017
- Mar 2018
- May 2019
- May 2022
- May 2022
- Dec 2022
- May 2023
- Today Rating 3 years old
The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.
Published inspection reports
- CQC inspection report 16 May 2023
- CQC inspection report 1 December 2022
- CQC inspection report 7 May 2022
- CQC inspection report 6 May 2022
- CQC inspection report 14 May 2019
- CQC inspection report 23 March 2018
Food hygiene
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 18 November 2025 by North Lincolnshire. Try to visit at a mealtime: it shows how food, choice and help with eating work in practice.
From the Food Standards Agency (listed as "The Willows"). Open Government Licence.
Map and area details
- Ward
- Barton
- Parliamentary constituency
- Brigg and Immingham
- Local NHS (ICB)
- NHS Humber and North Yorkshire Integrated Care Board
- Type of area
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Care homes in DN18 (6)
Open the full map · Get directions · © OpenStreetMap contributors
Local amenities
- Bus stop 160 m (2 min walk) · 13 stops within 600 m
- Railway station Barton-on-Humber, 880 m (11 min walk)
- GP surgery Central Surgery, 500 m (6 min walk)
- Pharmacy Pharmacywise, 510 m (6 min walk)
- Shop Co-op Food, 500 m (6 min walk)
- Park Baysgarth Park, 850 m (11 min walk)
- Café Wilderspin National School, 510 m (6 min walk)
- Place of worship St Mary's, 350 m (4 min walk)
Nearest of each type, measured in a straight line using OpenStreetMap (© OpenStreetMap contributors, ODbL). If a resident uses a wheelchair or frame, check the route itself.
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence.
Likely fees
We estimate The Willows at £1,140–£1,390 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £59k–£72k.
Ask how often fees rise and whether they go up if care needs increase.
North Lincolnshire Council can help with costs for people with savings under £23,250, starting with a free assessment.
Who runs it
The Willows is run by Adl Plc (company 02463465), incorporated in 1990, 21 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
ADL Plc runs 11 CQC-registered services across 8 council areas; 6 of the 11 with a rating are Good or Outstanding (55%), against 83% for the same mix of services across England.
3 of its services are in North Lincolnshire.
It trades under the Pearl Jackson brand, which covers 21 services run by 6 registered providers.
Around Barton Upon Humber
There are 17 other care homes within 3 miles, 16 of them rated Good or Outstanding; the nearest is Beech House, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: learning disabilities (6 of the nearest 25).
6 of the 23 nearest rated care homes have a more recent rating than this one.
It sits in Barton ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Humber and North Yorkshire ICB.
Within about a 10-minute walk there is a GP surgery (6 min), a pharmacy (6 min), a shop (6 min), a café (6 min) and a bus stop (2 min), which matters for residents who can go out and for visiting family.
The inspection, summarised
- Whilst some improvements had been made in relation to the oversight and quality assurance at the service; the management team failed to ensure people were correctly safeguarded where concerns were identified.
- Appropriate action was not always taken in relation to allegations of abuse and the management team failed to follow their own safeguarding policy to protect people.
- Infection control was not always promoted to ensure a safe environment.
- Areas of the service were odorous and some furniture did not support effective cleaning to take place.
Inspected 15 March 2023; report published 16 May 2023; supporting 39 people at the time. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Strengths and weak spots in the ratings
Looking at the five areas: Safe and Well-led are rated below Good; 3 other areas are Good.
Across North Lincolnshire, 13 of 57 rated care homes are Requires improvement for Safe (23%), while 17 of 57 rated care homes are Requires improvement for Well-led (30%).
The Safe and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Family reviews
No family has reviewed The Willows on The Care Panel so far.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
How The Willows compares
- Rated Requires improvement. Across North Lincolnshire, 80% of the 56 rated care homes are Good or Outstanding and 6 are Outstanding.
- Its rating (May 2023) is more recent than 70% of care home ratings in North Lincolnshire.
- With 39 beds it is larger than 68% of care homes in North Lincolnshire, where the typical home has 30.
- Registered with CQC in 2011: it has been registered longer than 49% of care homes in the area.
- It lists 3 specialisms with CQC; the typical care home in North Lincolnshire lists 3.
- Areas CQC rated below Good: Safe (23% of care homes in North Lincolnshire are also rated below Good here); Well-led (30% of care homes in North Lincolnshire are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered care homes in North Lincolnshire (Oct 2026).
Other care homes close by
Guides for families
Barton-upon-Humber: care homes inspected recently
- Beech HouseJun 2026
Frequently asked about The Willows
- What are The Willows's fees?
- We don't have published prices from The Willows yet. Residential care home typically costs £1,115 a week (average 2026 self-funder fees in Yorkshire and the Humber). Request a written quote and check what is charged on top.
- Is The Willows rated well for safety?
- CQC rates five key questions. For The Willows: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led tend to say most about day-to-day reliability.
- How big is The Willows?
- CQC registers The Willows for 39 residents; ask about vacancies, room sizes and en-suite bathrooms.
- Who runs The Willows?
- ADL Plc is the registered provider for The Willows.
- Can The Willows care for someone with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- When did CQC last rate The Willows?
- The latest rating is dated 16 May 2023, 3 years ago; ask whether there have been changes since.
- What type of care does The Willows provide?
- The Willows is registered with CQC for: residential homes. Ask the provider which needs it can meet now and as needs change.
- Where is The Willows?
- It is at Willow Drive, Barton Upon Humber, DN18 5HR.
- Is The Willows registered with CQC?
- It is. The CQC register records The Willows as a care home, location ID 1-278041638 and was rated Requires improvement overall in May 2023.
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.