If your elderly parent can’t cope at home, the most useful thing you can do is act in order: make them safe today, get the GP involved this week, ask West Sussex County Council for a free needs assessment, and put short-term help in place while that happens. You do not need to solve everything at once, and you do not need to decide about a care home straight away.
Most families reach this point after a fall, a hospital stay or a visit where the fridge, the post or your parent looked wrong. This guide sets out what to do, in what order, and how to spot when struggling has turned into self-neglect that needs a safeguarding referral.
In short: safety first, GP second, needs assessment third, and paid or voluntary help to bridge the gap. Keep notes from day one.
What to do when your elderly parent can’t cope at home
Work through these steps roughly in this order. Some you can do in a single afternoon.
| Step | What to do | Timescale |
|---|---|---|
| 1. Urgent safety | Check heating, food, medication, falls risk and whether they can call for help | Today |
| 2. GP | Book an appointment or ask for a home visit; report changes in memory, weight, mobility or mood | This week |
| 3. Needs assessment | Ask West Sussex County Council adult social care for a free care needs assessment | Request now; wait varies |
| 4. Short-term help | Arrange visits from family, neighbours or a home care agency to cover the gap | Within days |
| 5. Money and paperwork | Check Attendance Allowance, lasting power of attorney and who pays for care | Next few weeks |
Step 1: deal with urgent safety first
Before anything else, look for the things that could cause harm this week. Ask yourself whether your parent could get help if they fell at night, whether they are eating and drinking enough, whether medication is being taken properly, and whether the home is warm.
- Falls: clear trip hazards, add night lights and make sure a phone is within reach of the bed and chair. Our guide to preventing falls at home covers the quick wins.
- Calling for help: a personal alarm pendant can be set up quickly. See our guide to personal alarms and telecare in West Sussex.
- Food and drink: stock easy meals and drinks at a reachable height, or arrange a meal delivery.
- Medicines: gather every box and packet so the GP or pharmacist can review them.
If your parent is in immediate danger, or so unwell they cannot be left, call 999 or NHS 111. Do not wait for an assessment.
Step 2: involve the GP
A sudden decline often has a medical cause that can be treated. Infections, dehydration, medication side effects, low mood, pain and early dementia can all make someone stop coping. Write down what you have noticed, with dates, and ask the GP to review medication and consider a memory assessment if confusion is part of the picture. If your parent agrees, ask to be added as someone the surgery can speak to.
Step 3: ask the council for a needs assessment
Anyone who appears to need care and support can ask for a needs assessment, and it is free whatever their savings, as the NHS guide to needs assessments explains. In West Sussex, contact adult social care on 01243 642121 (9am to 5pm, Monday to Friday) or start online through the council’s portal. West Sussex Connect to Support also has information and a self-assessment tool.
The assessment looks at what your parent cannot manage and what outcomes matter to them. If you help them, ask for a carer’s assessment as well. Our guides to the care needs assessment in West Sussex and preparing for the assessment explain what to say and what people commonly leave out.
Step 4: put short-term help in place
Assessments can take time. In the meantime, a rota of family visits, a neighbour who checks in, or a few paid care visits a week can stop things getting worse. If your parent has just come out of hospital, ask about reablement, which is short-term support to help people regain skills and is usually free for up to six weeks; see our guide to reablement care.
Step 5: sort out money and legal paperwork
Check whether your parent could claim Attendance Allowance (£76.70 or £114.60 a week, not means-tested). Ask whether they have a lasting power of attorney; if not, and they still have capacity, now is the time. Our free funding checker gives a quick view of what help might be available.
What are the signs of self-neglect in the elderly?
Self-neglect means someone is not looking after their own health, hygiene or surroundings in a way that could cause them serious harm. It can be deliberate or not, and it often creeps in slowly.
Common signs include:
- Weight loss, out-of-date or no food in the house, or signs they are not drinking
- Wearing the same clothes for days, body odour, untreated sores or overgrown nails
- Missed medication, or refusing to see the GP about obvious problems
- Unpaid bills, unopened post, heating or electricity cut off
- A home that has become dirty, cluttered or unsafe, including hoarding
- Pets not being cared for
- Refusing help from everyone, even with things that are clearly causing harm
Many of these overlap with the general signs an elderly parent needs care. The difference is the level of risk and whether your parent can protect themselves.
When is self-neglect a safeguarding concern?
Self-neglect becomes a safeguarding matter when someone has care and support needs, is at risk of serious harm, and cannot protect themselves because of those needs. Sussex safeguarding procedures say each case is judged individually; lower-risk situations are usually handled through a needs assessment rather than a formal safeguarding enquiry.
If you are worried, you can raise a concern with West Sussex County Council. The council prefers an online safeguarding referral, and members of the public can phone 01243 642121 (Monday to Friday, 9am to 5pm) to talk it through. For urgent concerns out of hours, the council lists an adult social care out-of-hours number on its raise a concern page. If someone is in immediate danger, call 999.
A referral is not a complaint about your parent or about you. It asks trained staff to look at the risk and work out what support might help.
What if my parent refuses help?
Adults who have mental capacity can refuse help, even when the choice looks unwise. That can be very hard to watch. Keep offering, keep notes, and let the GP and council know what you are seeing. If you think memory problems are affecting their ability to understand the risks, raise that specifically; a capacity assessment may be needed for particular decisions. Our guide to talking to parents about care has approaches that tend to work better than confrontation.
Home care for someone who lives alone
Home care can work well for someone who lives alone, as long as the visits match the risks. Carers can help with getting up, washing and dressing, meals, medication prompts, shopping and company, and they notice when something is wrong.
A typical starting pattern is a morning visit to help with getting up and medication, and a teatime or evening visit for a meal and to check the home is safe for the night. More visits can be added as needs change. Visiting care in West Sussex typically costs around £28 to £38 an hour in 2026, with many agencies setting a minimum visit length. Our guide to home care costs explains how fees are worked out.
| Level of need | What might help |
|---|---|
| Managing but lonely or forgetting meals | Companion visits, meal support, a personal alarm |
| Struggling with washing, dressing or medication | Daily personal care visits, a medication prompt, telecare |
| Unsafe at night or needing help several times a day | Multiple daily visits, overnight care or live-in care |
Pair visits with simple technology: a key safe so carers can get in, a personal alarm, and a pill dispenser if medication is a problem. If your parent also has memory problems, read our guide to dementia and living alone.
What families often get wrong
- Waiting for a crisis. Families often hold off until a fall or hospital admission forces decisions. Asking for an assessment early gives you more choice.
- Understating the problems. Parents often say they are fine during an assessment. Go with them, and bring your written notes.
- Taking it all on yourself. Many adult children try to fill every gap. If you are close to breaking point, read our guide on what to do if you can’t care for a parent anymore.
- Assuming a care home is the only answer. Many people stay at home with the right mix of visits, equipment and support.
Find care near you
Tell us your postcode and what you need help with. We pass your details to one vetted CQC-registered agency in your area — you are told who they are, and that they pay us a fee, before anything is sent.
Frequently asked questions
Who do I call if my elderly parent can’t cope at home?
For a medical emergency, call 999 or NHS 111. Otherwise, start with the GP and West Sussex County Council adult social care on 01243 642121 to ask for a needs assessment. You can make the request on your parent’s behalf.
Can the council force my parent into a care home?
No. An adult with mental capacity can decide where they live, even if others disagree. If someone lacks capacity to make that decision, it must be made in their best interests under the Mental Capacity Act, and home-based options should be considered first.
Is a needs assessment free?
Yes. The assessment itself is free for anyone who appears to need care and support, whatever their income or savings. Whether the council then pays towards care depends on a separate financial assessment.
How quickly can home care be arranged?
Privately arranged care can sometimes start within days, depending on local availability. Council-arranged care depends on the assessment and on agency capacity, so many families arrange some private help to bridge the gap.
Should I report self-neglect if my parent will be upset?
If you think your parent is at serious risk and cannot protect themselves, raising a concern is the right thing to do. You can phone the council first to talk it through, and the aim is support, not blame.
The Care Panel is an independent publication. We are not a care provider and are not regulated by the Care Quality Commission, because we do not deliver care. Always check a provider’s own CQC registration and inspection report before you commit.
Written and fact-checked by The Care Panel. Last updated September 2026. Sources: NHS guidance on getting a needs assessment, West Sussex County Council adult social care, West Sussex Safeguarding Adults Board, Sussex Safeguarding Adults Policy and Procedures (self-neglect), GOV.UK Attendance Allowance guidance. General information, not financial, legal or medical advice — figures are indicative and subject to change.