Home care agency · Brentford
1st Healthcare Ltd
Typical fee here £34–£41.50 an hour Estimate
Free · 2 minutes · No obligation · 34,336 registered providers compared
Illustrative photo, not of 1st Healthcare Ltd- Address
- 1000 Great West Road, Brentford, TW8 9DW
- Run by
- 1st Healthcare Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- October 2016 (10 years)
- Registered manager
- Morris Atula
- Company check
- Active, trading since 2014 (12 years), accounts up to date (Companies House 09106541)
- Last CQC check
- 3 Feb 2023
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Estimated from prices published locally; not a quote. How we estimate
Registered activities: Personal care
More in Hounslow: Home care in Hounslow (74) · Best rated home care agencies in Hounslow · Dementia care at home in Hounslow · Elderly care at home in Hounslow · Physical disability care at home in Hounslow · Live-in care in Hounslow
CQC page for this service · CQC location ID 1-2871345800
An overview of 1st Healthcare Ltd
1st Healthcare Ltd in Brentford is registered with the Care Quality Commission as a home care agency that also provides supported living. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and eating disorders among its specialisms.
CQC rated it Requires improvement overall (February 2023). Safe, Effective, Responsive and Well-led were rated Requires improvement. It is one of 74 CQC-registered home care agencies that are based in the borough of Hounslow; 48 of those are rated Good or Outstanding.
1st Healthcare Ltd over the years
Registered in October 2016, it has 10 years on the CQC register.
So far CQC has published one overall rating: Requires improvement, in February 2023.
3 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
Registered specialisms
From the CQC register; ask how each need is met in practice.
Each area CQC checks
- Safe4 of 52 in Hounslow
- Effective1 of 52 in Hounslow
- Caring51 of 52 in Hounslow
- Responsive2 of 52 in Hounslow
- Well-led6 of 52 in Hounslow
As rated by CQC, published 3 February 2023. Under each rating: how many agencies in Hounslow share it.
The company behind 1st Healthcare Ltd
1st Healthcare Ltd is run by 1st Healthcare Ltd (company 09106541), incorporated in 2014, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Around Brentford
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 19 of them rated Good or Outstanding, and the closest is Haven Care - Brentford branch, under 0.5 miles away.
11 of the 20 nearest rated agencies have a more recent rating than this one.
It sits in Brentford West ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS West and North London ICB.
Likely fees
We estimate visits from 1st Healthcare Ltd at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
A live-in carer typically costs £1,620–£1,980 a week locally.
Hounslow Council can help with costs for people with savings under £23,250, starting with a free assessment.
Rating history
- Feb 2023
- Today Rating 3 years old
Published CQC ratings in date order.
Published inspection reports
- CQC inspection report 3 February 2023
Location and local area
- Ward
- Brentford West
- Parliamentary constituency
- Brentford and Isleworth
- NHS planning area
- NHS West and North London Integrated Care Board
- Setting
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Home care in TW8 (14)
Larger map · How to get there · OpenStreetMap (ODbL)
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. The office location; ask which streets and villages carers cover.
The ratings in context
Area by area, Safe, Effective, Responsive and Well-led are rated below Good; 1 other area is Good.
Across Hounslow, 4 of 52 rated agencies are Requires improvement for Safe (8%), while 1 of 52 rated agencies are Requires improvement for Effective (2%), while 2 of 52 rated agencies are Requires improvement for Responsive (4%), while 6 of 52 rated agencies are Requires improvement for Well-led (12%).
If you are considering it, read the Safe, Effective, Responsive and Well-led section of the report first and ask what has changed since the inspection.
Inspection findings in brief
- The service was able to demonstrate how they were meeting some of underpinning principles of right support, right care, right culture.
- However, they also needed to make improvements in order to fully meet these.
- Right Support: Risks management plans had not been developed to identify how to mitigate risks associated with the care the person required.
- People were not always supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice.
Inspected 5 October 2022; report published 3 February 2023. Taken from CQC's own findings (Open Government Licence). Read the full report.
Family reviews
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1st Healthcare Ltd in local context
- Rated Requires improvement. Across Hounslow, 94% of the 51 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (February 2023) is more recent than 22% of agency ratings in Hounslow.
- Registered with CQC in 2016: it has been registered longer than 77% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Hounslow lists 6.
- Areas CQC rated below Good: Safe (8% of home care agencies in Hounslow are also rated below Good here); Effective (2% of home care agencies in Hounslow are also rated below Good here); Responsive (4% of home care agencies in Hounslow are also rated below Good here); Well-led (12% of home care agencies in Hounslow are also rated below Good here). Ask the provider what has changed since.
All figures compare it with other home care agencies in Hounslow; CQC register, Oct 2026.
Other agencies close by
Guides for families
Other home care agencies near Hounslow with recent ratings
- Excelcare Agency LtdApr 2026 · under 0.5 miles
- Pharma Homecare LTDApr 2025 · under 0.5 miles
- Allfor Care Alpha Care Recruitment West and Home Care Service LimitedApr 2025 · 0.7 miles
Questions about 1st Healthcare Ltd
- Does 1st Healthcare Ltd support people with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- How is 1st Healthcare Ltd rated for safety and leadership?
- By key question, CQC gave: Safe: Requires improvement; Effective: Requires improvement; Caring: Good; Responsive: Requires improvement; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
- When was 1st Healthcare Ltd last inspected?
- CQC published the current rating on 3 February 2023, 3 years ago. Older ratings are common, so ask about changes since.
- Is 1st Healthcare Ltd regulated by the Care Quality Commission?
- It is. The CQC register records 1st Healthcare Ltd as a home care agency, location ID 1-2871345800 and was rated Requires improvement overall in February 2023.
- How much does care from 1st Healthcare Ltd cost?
- 1st Healthcare Ltd's prices aren't on our site yet. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Ask for a written quote that includes weekend and bank holiday rates.
- What type of care does 1st Healthcare Ltd provide?
- CQC lists 1st Healthcare Ltd under: homecare agencies, supported living. Check which of these it is actively providing now.
- What is 1st Healthcare Ltd's address?
- 1000 Great West Road, Brentford, TW8 9DW. That is the office; visits happen in your own home, so confirm your area is covered.
Home care in nearby towns
In Hounslow
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.