Home care agency · Cheltenham
Adelfi Care Services
Illustrative photo, not of Adelfi Care Services- Address
- The Stable Offices, The Hyde, Hyde Lane, Prestbury, Cheltenham, GL50 4SL
- Run by
- Adelfi Care Services Limited
- Service
- Home care agency
- Registered with CQC
- April 2021 (5 years)
- Registered manager
- Lucy Victoria Didcote
- Company check
- Active, trading since 2020 (6 years), accounts up to date (Companies House 12935232)
- Last CQC check
- 2 Oct 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Regulated activities on its registration: Personal care
See this service on the CQC website · CQC location ID 1-10717475436
About Adelfi Care Services
Registered with CQC as a home care agency, Adelfi Care Services is based in Cheltenham, run by Adelfi Care Services Limited. It supports adults of all ages, with registered specialisms in dementia, physical disabilities and sight or hearing loss.
Its latest CQC rating is Good overall (October 2025). It is one of 34 CQC-registered home care agencies that have an office within 7 miles of Cheltenham; 22 of those are rated Good or Outstanding.
Choice nearby
There are 24 other agencies within 3 miles, 17 of them rated Good or Outstanding; the nearest is Person Centred Care, 1.3 miles away.
4 of the 20 nearest rated agencies have a more recent rating than this one.
It sits in Swindon Village ward, classed by ONS as urban (nearer to a major town or city), among the 30% least deprived neighbourhoods in England. NHS services here are planned by NHS Gloucestershire ICB.
Costs to expect
We estimate visits from Adelfi Care Services at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
Council help is possible below £23,250 in savings: ask Gloucestershire Council for a free care needs assessment.
Track record
Adelfi Care Services has been registered with CQC since April 2021, about 5 years.
CQC has published 3 overall ratings for it (2022–2025), starting at Requires improvement and improving to Good.
Reports on record: 2, with the most recent dated 8 June 2023.
From the latest CQC inspection
- Where they do, we also consider any wider social care provided.
- At the time of this assessment, 12 people were receiving personal care from the service.
- We found one breach of legal regulations in relation to the management of notifications of other incidents.
- People and their relatives were highly complementary of the service they received, the managers and the staff.
Inspected 25 April 2023; report published 8 June 2023. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Ownership and company checks
Adelfi Care Services is run by Adelfi Care Services Limited (company 12935232), incorporated in 2020.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
The five key questions
- Safe69% score106 of 129 in Gloucestershire
- Effective71% score116 of 129 in Gloucestershire
- Caring80% score113 of 129 in Gloucestershire
- Responsive75% score115 of 129 in Gloucestershire
- Well-led75% score83 of 129 in Gloucestershire
From CQC's latest report, published 2 October 2025. Under each rating: how many agencies in Gloucestershire share it.
Registered specialisms
From the CQC register; ask how each need is met in practice.
What the ratings tell you
Adelfi Care Services has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 82 of the 128 other agencies in Gloucestershire that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 80% and its lowest is Safe at 69%, averaging 74% overall.
CQC's scores in detail
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, Adelfi Care Services scores 74%.
Safe 69%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks2 · Some shortfalls
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation2 · Some shortfalls
Effective 71%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment2 · Some shortfalls
Caring 80%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement4 · Exceptional
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation4 · Exceptional
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 30 June 2025, published 2 October 2025 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
How its rating has changed
- Jul 2022
- Jun 2023
- Oct 2025
- Today Rating 1 year old
CQC rating timeline for this address.
CQC documents
- CQC inspection report 8 June 2023
- CQC inspection report 15 July 2022
Where it is
- Ward
- Swindon Village
- Parliamentary constituency
- Tewkesbury
- Integrated care board
- NHS Gloucestershire Integrated Care Board
- Urban or rural
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 30% least deprived areas in England
- Postcode district
- Home care in GL50 (11)
Larger map · Directions · © OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. The office location; ask which streets and villages carers cover.
Family reviews
Nobody has reviewed Adelfi Care Services here yet. Have you used it? A short, honest review helps the next family decide.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
How Adelfi Care Services compares
- Rated Good. Across Gloucestershire, 88% of the 125 rated home care agencies are Good or Outstanding and 9 are Outstanding.
- Its rating (October 2025) is more recent than 78% of agency ratings in Gloucestershire.
- Registered with CQC in 2021: it has been registered longer than 47% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Gloucestershire lists 5.
Benchmarked against all CQC-registered home care agencies in Gloucestershire (Oct 2026).
Also nearby
Guides for families
Recently rated home care agencies near Cheltenham
- Brighter Home CareJul 2026 · 2.8 miles
- Your Life (Cheltenham)Sep 2026 · 3.5 miles
- Merit Care LtdSep 2025 · 3.6 miles
Questions about Adelfi Care Services
- Is Adelfi Care Services registered for dementia care?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- When did CQC last rate Adelfi Care Services?
- Its current CQC rating dates from 2 October 2025, 1 year ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Where is Adelfi Care Services based?
- Its office is at The Stable Offices, The Hyde, Hyde Lane, Prestbury, Cheltenham, GL50 4SL. Carers travel to people's homes, so check it covers your street.
- Is Adelfi Care Services regulated by the Care Quality Commission?
- Registered, yes: location 1-10717475436 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in October 2025.
- How much does care from Adelfi Care Services cost?
- Adelfi Care Services's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- How is Adelfi Care Services rated for safety and leadership?
- CQC rates five key questions. For Adelfi Care Services: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- What services is Adelfi Care Services registered for?
- Its CQC registration covers homecare agencies. Ask Adelfi Care Services how it would adapt if needs increase.
- Who is the registered provider for Adelfi Care Services?
- Adelfi Care Services Limited is the registered provider for Adelfi Care Services.
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.