Home care agency · Swindon
Arc Care
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Arc Care- Address
- Suite D, Hillside House, 167 Victoria Road, Swindon, SN1 3BU
- Run by
- Arc Care Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- July 2022 (4 years)
- Registered manager
- Albert Tafadzwa Chisvetoh
- Company check
- Active, trading since 2020 (6 years), accounts up to date (Companies House 12894287)
- Last CQC check
- 28 Aug 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Regulated activities on its registration: Personal care
More in Swindon: Home care in Swindon (62) · Best rated home care agencies in Swindon · Dementia care at home in Swindon · Elderly care at home in Swindon · Physical disability care at home in Swindon · Live-in care in Swindon
CQC page for this service · CQC location ID 1-13272913976
Introducing Arc Care
Registered with CQC as a home care agency, Arc Care is based in Swindon, run by Arc Care Ltd. It supports adults of all ages, with registered specialisms in dementia and physical disabilities.
Its latest CQC rating is Good overall (August 2025). It is one of 62 CQC-registered home care agencies that have an office within 7 miles of Swindon; 39 of those are rated Good or Outstanding.
CQC's scores in detail
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, Arc Care scores 71%.
Safe 72%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation2 · Some shortfalls
Effective 71%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment2 · Some shortfalls
Caring 70%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement2 · Some shortfalls
Responsive 71%
- Person-centred Care2 · Some shortfalls
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 71%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 18 June 2025, published 28 August 2025 under the Open Government Licence; a blank score means the statement was carried over unchanged.
The neighbourhood
- Ward
- Queen's Park
- Council
- Swindon Borough Council · paying for care
- Parliamentary constituency
- Swindon South
- NHS integrated care board
- NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board
- ONS area type
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in SN1 (5)
Larger map · How to get there · © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). The office location; ask which streets and villages carers cover.
What it may cost
We estimate visits from Arc Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
Swindon Council can help with costs for people with savings under £23,250, starting with a free assessment.
Reading Arc Care's CQC ratings
All five areas CQC looks at are rated Good for Arc Care: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 33 of the 42 other agencies in Swindon that CQC has rated.
Under CQC's newer scoring, its strongest area is Safe at 72% and its lowest is Caring at 70%, averaging 71% overall.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 15 of them rated Good or Outstanding, and the closest is M T Supported Living Ltd, under 0.5 miles away.
7 of the 18 nearest rated agencies have a more recent rating than this one.
It sits in Queen's Park ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Bath and North East Somerset, Swindon and Wiltshire ICB.
Specialisms
Registration details from CQC.
What CQC's inspectors reported
- We found people using the service were safe and protected from abuse and avoidable harm.
- Environments were actively monitored by staff to ensure ongoing safety and wellbeing for people using the service.
- The service made sure staff were qualified and had access to the necessary training required for their role.
- One person told us, “They’re all very pleasant people and all very helpful.
Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
How long it has been running
CQC registration dates from July 2022, so the service has been operating for around 4 years under its current registration.
So far CQC has published one overall rating: Good, in August 2025.
Ratings for safety, care and leadership
- Safe72% score31 of 43 in Swindon
- Effective71% score37 of 43 in Swindon
- Caring70% score39 of 43 in Swindon
- Responsive71% score37 of 43 in Swindon
- Well-led71% score34 of 43 in Swindon
Source: CQC, published 28 August 2025. Under each rating: how many agencies in Swindon share it.
The registered provider
Arc Care is run by Arc Care Ltd (company 12894287), incorporated in 2020, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Family reviews
No family has reviewed Arc Care on The Care Panel so far.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Compared with other agencies locally
- Rated Good. Across Swindon, 83% of the 42 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (August 2025) is more recent than 60% of agency ratings in Swindon.
- Registered with CQC in 2022: it has been registered longer than 42% of home care agencies in the area.
- It lists 4 specialisms with CQC; the typical agency in Swindon lists 5.
Benchmarked against all CQC-registered home care agencies in Swindon (Oct 2026).
Other agencies close by
Guides for families
- Six weeks of free care after hospital: intermediate care and D2A
- Finding a care home that respects faith, culture and LGBT+ identity
- Home care charges in Wales: the £100 weekly cap explained (2026/27)
- Personal alarms, key safes and telecare: costs and how to get one
- Jargon buster: care terms in plain English
Similar home care agencies near Swindon, rated recently
- CARE 24/7 SOLUTIONS LIMITEDDec 2025 · under 0.5 miles
- Golden Hope Care LtdAug 2025 · under 0.5 miles
- Best Pinnacle Care LimitedJul 2026 · under 0.5 miles
Arc Care: common questions
- Is Arc Care a registered provider?
- Arc Care is on the CQC register as a home care agency (ID 1-13272913976) and was rated Good overall in August 2025.
- What is Arc Care's address?
- Suite D, Hillside House, 167 Victoria Road, Swindon, SN1 3BU is the agency's office; check it serves your postcode.
- When did CQC last rate Arc Care?
- 28 August 2025 is when the current rating was published, 1 year ago. Check what has changed since, such as the manager or staffing.
- Can Arc Care care for someone with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- Which provider runs Arc Care?
- CQC lists Arc Care Ltd as the provider responsible for Arc Care.
- What type of care does Arc Care provide?
- Its CQC registration covers homecare agencies. Ask Arc Care how it would adapt if needs increase.
- How is Arc Care rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- How much does care from Arc Care cost?
- Arc Care has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
Home care in nearby towns
In Swindon
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.