Home care agency · Chippenham
BGS Healthcare Ltd
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,336 registered providers compared
Illustrative photo, not of BGS Healthcare Ltd- Address
- Unit 2, Forest Gate, Pewsham, Chippenham, SN15 3RS
- Run by
- BGS Healthcare Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- November 2016 (9 years)
- Registered manager
- Susan Jane Collier
- Company check
- Active, trading since 2014 (12 years), accounts up to date (Companies House 08885928)
- Last CQC check
- 24 Apr 2024
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Registered to provide: Personal care
More in Chippenham: Home care in Chippenham (30) · Best rated home care agencies in Chippenham · Dementia care at home in Chippenham · Elderly care at home in Chippenham · Physical disability care at home in Chippenham · Live-in care in Chippenham
See this service on the CQC website · CQC location ID 1-3090019189
About this agency
Registered with CQC as a home care agency, BGS Healthcare Ltd is based in Chippenham. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Good overall (April 2024). It is one of 30 CQC-registered home care agencies that have an office within 7 miles of Chippenham; 21 of those are rated Good or Outstanding.
Needs it is registered to meet
As listed with the regulator.
The registered provider
BGS Healthcare Ltd is run by Bgs Healthcare Ltd (company 08885928), incorporated in 2014, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Choice nearby
There are 18 other agencies within 3 miles, 11 of them rated Good or Outstanding; the nearest is Right at Home Central Wiltshire, under 0.5 miles away.
5 of the 15 nearest rated agencies have a more recent rating than this one.
It sits in Calne Rural ward, classed by ONS as smaller rural (further from a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Bath and North East Somerset, Swindon and Wiltshire ICB.
Costs to expect
We estimate visits from BGS Healthcare Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
People with savings under £23,250 may get help from Wiltshire Council after a needs and financial assessment.
Key points from CQC's visit
- We undertook an announced on-site assessment on the 23 and 28 February 2024. 2 inspectors and expert by experience completed this assessment.
- People felt safe and staff were aware of their responsibilities to identify and report potential abuse.
- Staff received safeguarding training and were confident any concerns raised would be properly dealt with.
- People told us they felt safe and were complimentary about the staff supporting them.
Inspected 21 October 2020; report published 4 December 2020; supporting 90 people at the time. From the regulator's own summary (Open Government Licence). Read the full report.
Reading BGS Healthcare Ltd's CQC ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 96 of the 109 other agencies in Wiltshire that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 80% and its lowest is Effective at 75%, averaging 76% overall.
Track record
BGS Healthcare Ltd has been registered with CQC since November 2016, about 9 years.
CQC has published 7 overall ratings for it (2017–2024), starting at Requires improvement; it has gone up 0 and down 0 times, and is now Good.
6 reports have been published for this location, most recently on 4 December 2020.
Safe, effective, caring, responsive, well-led
- Safe75% score96 of 110 in Wiltshire
- Effective75% score102 of 110 in Wiltshire
- Caring80% score103 of 110 in Wiltshire
- Responsive75% score104 of 110 in Wiltshire
- Well-led75% score97 of 110 in Wiltshire
Ratings from CQC's most recent report, published 24 April 2024. Under each rating: how many agencies in Wiltshire share it.
Percentage scores by area
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, BGS Healthcare Ltd scores 76%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 80%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement4 · Exceptional
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 7 March 2024, published 24 April 2024 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Ratings over time
- Jun 2017
- Jun 2018
- Aug 2019
- Jan 2020
- Aug 2020
- Dec 2020
- Apr 2024
- Today Rating 2 years old
The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.
CQC reports
- CQC inspection report 4 December 2020
- CQC inspection report 8 August 2020
- CQC inspection report 8 January 2020
- CQC inspection report 22 August 2019
- CQC inspection report 6 June 2018
- CQC inspection report 15 June 2017
Location and local area
- Ward
- Calne Rural
- Council
- Wiltshire Council · paying for care
- Parliamentary constituency
- Chippenham
- NHS area (integrated care board)
- NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board
- Area classification
- Smaller rural (further from a major town or city)
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in SN15 (17)
Bigger map · Directions · Base map © OpenStreetMap
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). Care happens at home, not here: this is where the agency is run from.
Family reviews
There are no reviews of BGS Healthcare Ltd yet. If you know the service, your experience could help someone else.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
BGS Healthcare Ltd against its area
- Rated Good. Across Wiltshire, 90% of the 110 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (April 2024) is more recent than 59% of agency ratings in Wiltshire.
- Registered with CQC in 2016: it has been registered longer than 71% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Wiltshire lists 6.
Benchmarked against all CQC-registered home care agencies in Wiltshire (Oct 2026).
Nearest home care agencies
Guides for families
Newer ratings near Chippenham
- Radfield Home Care Chippenham & North WiltshireJan 2025 · under 0.5 miles
- Wiltshire BaseFeb 2026 · under 0.5 miles
- Mabikacare LimitedJan 2025 · under 0.5 miles
What families ask about BGS Healthcare Ltd
- When did CQC last rate BGS Healthcare Ltd?
- The latest rating is dated 24 April 2024, 2 years ago; ask whether there have been changes since.
- Is BGS Healthcare Ltd registered with CQC?
- It is. The CQC register records BGS Healthcare Ltd as a home care agency, location ID 1-3090019189 and was rated Good overall in April 2024.
- Does BGS Healthcare Ltd support people with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- Is BGS Healthcare Ltd rated well for safety?
- CQC rates five key questions. For BGS Healthcare Ltd: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- What is BGS Healthcare Ltd's address?
- The agency's base is Unit 2, Forest Gate, Pewsham, Chippenham, SN15 3RS. Confirm that its carers travel to your area.
- How much does care from BGS Healthcare Ltd cost?
- No fee list from BGS Healthcare Ltd has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- What services is BGS Healthcare Ltd registered for?
- Registration for BGS Healthcare Ltd covers: homecare agencies. Check which of these it offers today.
Home care in nearby towns
In Wiltshire
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.