Home care agency · Gravesend
Blanche Caring Heart Ltd
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · Families helped this month: 3
Illustrative photo, not of Blanche Caring Heart Ltd- Address
- Flat 13, Carl Ekman House, Tooley Street, Northfleet, Gravesend, DA11 9PN
- Run by
- Blanche Caring Heart Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- February 2022 (4 years)
- Registered manager
- Blanche Adele Bongo
- Company check
- Active, trading since 2020 (6 years), accounts up to date (Companies House 12443925)
- Last CQC check
- 1 Jul 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
CQC regulated activities: Personal care
More in Gravesend: Home care in Gravesend (193) · Best rated home care agencies in Gravesend · Dementia care at home in Gravesend · Elderly care at home in Gravesend · Physical disability care at home in Gravesend · Live-in care in Gravesend
See this service on the CQC website · CQC location ID 1-12465104017
About Blanche Caring Heart Ltd
Registered with CQC as a home care agency, Blanche Caring Heart Ltd is based in Gravesend. It supports older people, with registered specialisms in dementia, physical disabilities and mental health conditions.
Its latest CQC rating is Good overall (July 2025), with Caring rated Outstanding. It is one of 184 CQC-registered home care agencies that have an office within 7 miles of Northfleet; 74 of those are rated Good or Outstanding.
The inspection, summarised
- Not everyone who used the service received personal care.
- This is help with tasks related to personal hygiene and eating.
- People received an individualised service that was developed with them at the centre.
- People told us and relatives confirmed they were placed at the centre of the care and support receiving an individualised service.
From the regulator's own summary (Open Government Licence). Read the full report.
History with CQC
Registered in February 2022, it has 4 years on the CQC register.
One overall rating to date: Good, published July 2025.
Budgeting for this agency
We estimate visits from Blanche Caring Heart Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
Kent Council can help with costs for people with savings under £23,250, starting with a free assessment.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 8 of them rated Good or Outstanding, and the closest is Resilient Healthcare Limited, under 0.5 miles away.
2 of the 8 nearest rated agencies have a more recent rating than this one.
It sits in Northfleet & Springhead ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Kent and Medway ICB.
The registered provider
Blanche Caring Heart Ltd is run by Blanche Caring Heart Limited (company 12443925), incorporated in 2020, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is residential care for older and disabled people and other residential care.
Specialisms
As listed with the regulator.
Each area CQC checks
- Safe75% score178 of 226 in Kent
- Effective75% score194 of 226 in Kent
- Caring90% score13 of 226 in Kent
- Responsive79% score198 of 225 in Kent
- Well-led75% score160 of 226 in Kent
Source: CQC, published 1 July 2025. Under each rating: how many agencies in Kent share it; for example, 13 of 226 agencies in Kent rated Outstanding for Caring.
Reading Blanche Caring Heart Ltd's CQC ratings
For Blanche Caring Heart Ltd, Caring is rated Outstanding; 4 other areas are Good.
Across Kent, 13 of 226 rated agencies are Outstanding for Caring (6%).
Under CQC's newer scoring, its strongest area is Caring at 90% and its lowest is Well-led at 75%, averaging 79% overall.
The report's Caring section explains what earned the Outstanding rating, which is a useful benchmark when comparing services.
Scores behind the rating
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, Blanche Caring Heart Ltd scores 79%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 90%
- Kindness, compassion and dignity4 · Exceptional
- Treating people as individuals4 · Exceptional
- Independence, choice and control4 · Exceptional
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 79%
- Person-centred Care3 · Good
- Care provision, Integration and continuity4 · Exceptional
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 2 May 2025, published 1 July 2025 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Location and local area
- Ward
- Northfleet & Springhead
- Council
- Kent County Council · paying for care
- Parliamentary constituency
- Gravesham
- Integrated care board
- NHS Kent and Medway Integrated Care Board
- Urban or rural
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in DA11 (18)
View on OpenStreetMap · Directions · Map © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). The office location; ask which streets and villages carers cover.
Family reviews
No family has reviewed Blanche Caring Heart Ltd on The Care Panel so far.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Where Blanche Caring Heart Ltd stands locally
- Rated Good. Across Kent, 82% of the 222 rated home care agencies are Good or Outstanding and 11 are Outstanding.
- Its rating (July 2025) is more recent than 87% of agency ratings in Kent.
- Registered with CQC in 2022: it has been registered longer than 49% of home care agencies in the area.
- It lists 4 specialisms with CQC; the typical agency in Kent lists 6.
Based on the CQC register for Kent as at Oct 2026.
Nearest home care agencies
Guides for families
Other home care agencies near Gravesend with recent ratings
- Austen Allen Homecare - GraveshamJul 2026 · 0.5 miles
- Best2 Care Ltd – Gravesend OfficeJul 2026 · 1.3 miles
- Ignition Care LtdMay 2025 · 2.4 miles
Blanche Caring Heart Ltd: common questions
- Can Blanche Caring Heart Ltd care for someone with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- How is Blanche Caring Heart Ltd rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Outstanding; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- When did CQC last rate Blanche Caring Heart Ltd?
- Its current CQC rating dates from 1 July 2025, 1 year ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Is Blanche Caring Heart Ltd registered with CQC?
- Blanche Caring Heart Ltd is on the CQC register as a home care agency (ID 1-12465104017) and was rated Good overall in July 2025.
- How much does Blanche Caring Heart Ltd charge?
- No fee list from Blanche Caring Heart Ltd has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- What services is Blanche Caring Heart Ltd registered for?
- CQC lists Blanche Caring Heart Ltd under: homecare agencies. Check which of these it is actively providing now.
- What is Blanche Caring Heart Ltd's address?
- Its office is at Flat 13, Carl Ekman House, Tooley Street, Northfleet, Gravesend, DA11 9PN. Carers travel to people's homes, so check it covers your street.
Agencies in neighbouring towns
In Kent
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.