Home care agency · Bishop Auckland

Butterwick Hospice

Rated Inadequate by CQC Rating published 5 May 2022 Rating 4 years old

Typical fee here £30–£37 an hour Estimate

Free · 2 minutes · No obligation · 34,334 registered providers compared

Rated 4 years ago. CQC's last published rating for this service is from May 2022. Ask what has changed since, such as the manager or the number of people they support. See nearby services rated recently.
A carer and an older person chatting at the table at home Illustrative photo, not of Butterwick Hospice
Address
Woodhouse Lane, Bishop Auckland, DL14 6JU
Run by
Butterwick Limited
Type of provider
Independent (private company)
Service
Home care agency, Hospice
Dementia
Not listed as a specialism with CQC; ask the provider
Registered with CQC
February 2011 (15 years)
Registered manager
*
Company check
Active, trading since 1994 (32 years), accounts up to date (Companies House 02979587)
Last CQC check
5 May 2022
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate

Regulated activities on its registration: Personal care

More in Bishop Auckland: Home care in Bishop Auckland (21) · Best rated home care agencies in Bishop Auckland · Elderly care at home in Bishop Auckland · Care for adults under 65 at home in Bishop Auckland · Live-in care in Bishop Auckland · 24-hour care in Bishop Auckland

CQC page for this service · CQC location ID 1-113000544

An overview of Butterwick Hospice

Butterwick Hospice in Bishop Auckland is registered with the Care Quality Commission as a home care agency, run by Butterwick Limited. It is registered to support adults of all ages.

CQC rated it Inadequate overall (May 2022). Safe, Effective, Responsive and Well-led were rated Requires improvement or Inadequate. It is one of 21 CQC-registered home care agencies that have an office within 7 miles of Bishop Auckland; 12 of those are rated Good or Outstanding.

The inspection, summarised

  • The hospice is purpose built; is fully accessible and has appropriate facilities for day care, therapies and family support.
  • The hospice provides adult hospice services that includes palliative and neurological day care, family support services for adults, children and young people and a home care service for palliative and end of life patients.
  • During the inspection we visited the hospice’s day care service at Bishop Auckland and one patient who was receiving care at their home.
  • The warning notice told the provider they were in breach of Regulation 17 and gave the provider a timescale to make improvements to achieve compliance.

Inspected 1 February 2022; report published 5 May 2022. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.

How its rating has changed

  1. Aug 2015 Good
  2. May 2020 Requires improvement
  3. Jul 2021 Inspected but not rated
  4. Nov 2021 Inspected but not rated
  5. May 2022 Inadequate
  6. Today Rating 4 years old

CQC rating timeline for this address. The latest rating is an improvement on the one before.

CQC documents

Finding it

Ward
Bishop Auckland
Parliamentary constituency
Bishop Auckland
NHS area (integrated care board)
NHS North East and North Cumbria Integrated Care Board
Type of area
Urban: nearer to a major town or city
Neighbourhood deprivation
Among the 30% most deprived areas in England
Postcode district
Home care in DL14 (8)

Open the full map · Plan a journey · Map © OpenStreetMap contributors

Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.

The ratings in context

For Butterwick Hospice, Safe, Effective, Responsive and Well-led are rated below Good; 1 other area is Good.

Across County Durham, 1 of 50 rated agencies are Inadequate for Safe (2%), while 1 of 50 rated agencies are Inadequate for Effective (2%), while 1 of 50 rated agencies are Requires improvement for Responsive (2%), while 1 of 50 rated agencies are Inadequate for Well-led (2%).

The Safe, Effective, Responsive and Well-led findings are the part of the report to read closely; ask the manager what has been put right.

Choice nearby

There are 8 other agencies within 3 miles, 5 of them rated Good or Outstanding; the nearest is Deaconstar Limited, under 0.5 miles away.

9 of the 13 nearest rated agencies have a more recent rating than this one.

It sits in Bishop Auckland ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.

Safe, effective, caring, responsive, well-led

  • SafeInadequate1 of 50 in County Durham
  • EffectiveInadequate1 of 50 in County Durham
  • CaringGood43 of 50 in County Durham
  • ResponsiveRequires improvement1 of 50 in County Durham
  • Well-ledInadequate1 of 50 in County Durham

From CQC's latest report, published 5 May 2022. Under each rating: how many agencies in County Durham share it.

Costs to expect

We estimate visits from Butterwick Hospice at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

A live-in carer typically costs £1,450–£1,770 a week locally.

With savings below £23,250, County Durham Council may contribute once it has carried out a free needs assessment.

Track record

Registered in February 2011, it has 15 years on the CQC register.

CQC has published 5 overall ratings for it (2015–2022), starting at Good and falling to Inadequate.

At 4 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.

CQC lists 6 reports for this location, the latest dated 5 May 2022.

Registered specialisms

Registration details from CQC.

The company behind Butterwick Hospice

Butterwick Hospice is run by Butterwick Limited (company 02979587), incorporated in 1994, 16 years before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, its confirmation statement is overdue, it has 3 active directors and there is no insolvency history.

Its registered business activity is other human health activities.

Family reviews

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Butterwick Hospice in local context

  • Rated Inadequate. Across County Durham, 94% of the 48 rated home care agencies are Good or Outstanding and 3 are Outstanding.
  • Its rating (May 2022) is more recent than 23% of agency ratings in County Durham.
  • Registered with CQC in 2011: it has been registered longer than 90% of home care agencies in the area.
  • It lists 2 specialisms with CQC; the typical agency in County Durham lists 6.
  • Areas CQC rated below Good: Safe (6% of home care agencies in County Durham are also rated below Good here); Effective (2% of home care agencies in County Durham are also rated below Good here); Responsive (2% of home care agencies in County Durham are also rated below Good here); Well-led (8% of home care agencies in County Durham are also rated below Good here). Ask the provider what has changed since.

Compared with every CQC-registered home care agency in County Durham. Source: CQC register, Oct 2026.

Nearest home care agencies

Guides for families

Bishop Auckland: home care agencies inspected recently

Frequently asked about Butterwick Hospice

How recent is Butterwick Hospice's CQC rating?
5 May 2022 is when the current rating was published, 4 years ago. Check what has changed since, such as the manager or staffing.
Is Butterwick Hospice registered for dementia care?
Its CQC registration does not list dementia. If that is a need now or later, check with the provider before deciding.
Is Butterwick Hospice registered with CQC?
Yes: CQC lists it as a home care agency under location ID 1-113000544 and was rated Inadequate overall in May 2022.
Where is Butterwick Hospice?
The agency works from Woodhouse Lane, Bishop Auckland, DL14 6JU; ask which postcodes its carers cover.
How did Butterwick Hospice score on each CQC key question?
The five CQC areas: Safe: Inadequate; Effective: Inadequate; Caring: Good; Responsive: Requires improvement; Well-led: Inadequate. Safe and Well-led tend to say most about day-to-day reliability.
How much does Butterwick Hospice charge?
We don't have published prices from Butterwick Hospice yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
Who runs Butterwick Hospice?
CQC lists Butterwick Limited as the provider responsible for Butterwick Hospice.
What services is Butterwick Hospice registered for?
Its CQC registration covers homecare agencies, hospice. Ask Butterwick Hospice how it would adapt if needs increase.

Agencies in neighbouring towns

In County Durham

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