Home care agency · Colchester
Care Quality Services Colchester
Illustrative photo, not of Care Quality Services Colchester- Address
- Crown House, Stephenson Road, Severalls Industrial Park, Colchester, CO4 9QR
- Run by
- Care Quality Services Limited (21 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2019 (7 years)
- Part of
- Cera Care
- Registered manager
- Lucy Kruyer
- Company check
- Active, trading since 2018 (7 years), accounts up to date (Companies House 11696513)
- Last CQC check
- 9 Jan 2021
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
Registered activities: Personal care · Treatment of disease, disorder or injury
More in Colchester: Home care in Colchester (81) · Best rated home care agencies in Colchester · Dementia care at home in Colchester · Physical disability care at home in Colchester · Learning disability care at home in Colchester · Live-in care in Colchester
Open CQC's full report · CQC location ID 1-6192307116
About this agency
Care Quality Services Colchester is a CQC-registered home care agency in Colchester, run by Care Quality Services Limited. Its registered specialisms include dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (January 2021). It is one of 81 CQC-registered home care agencies that have an office within 7 miles of Colchester; 45 of those are rated Good or Outstanding.
Who they support
Specialisms as registered with CQC.
How CQC rated each area
- Safe271 of 312 in Essex
- Effective290 of 311 in Essex
- Caring291 of 311 in Essex
- Responsive292 of 311 in Essex
- Well-led234 of 312 in Essex
As rated by CQC, published 9 January 2021. Under each rating: how many agencies in Essex share it.
What the ratings tell you
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 233 of the 311 other agencies in Essex that CQC has rated.
Ratings over time
- Jan 2021
- Today Rating 5 years old
Published CQC ratings in date order.
CQC reports
- CQC inspection report 9 January 2021
Where it is
- Ward
- Highwoods
- Council
- Essex County Council · paying for care
- Parliamentary constituency
- Colchester
- Integrated care board
- NHS Essex Integrated Care Board
- Setting
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in CO4 (17)
Open the full map · Directions · Base map © OpenStreetMap
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Care happens at home, not here: this is where the agency is run from.
How long it has been running
CQC registration dates from January 2019, so the service has been operating for around 7 years under its current registration.
There is a single overall rating on record, Good (January 2021).
No new overall rating has been published for 5 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
From the latest CQC inspection
- People were positive about the support the agency provided.
- They received support from regular and reliable staff.
- There were enough staff to cover the scheduled visits to people.
- There were clear systems in place for the recruitment, induction and supervision of staff.
Inspected 9 December 2020; report published 9 January 2021; supporting 145 people at the time. From the regulator's own summary (Open Government Licence). Read the full report.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 15 of them rated Good or Outstanding, and the closest is Reed Care Services Ltd, under 0.5 miles away.
17 of the 18 nearest rated agencies have a more recent rating than this one.
It sits in Highwoods ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Essex ICB.
What it may cost
We estimate visits from Care Quality Services Colchester at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
People with savings under £23,250 may get help from Essex Council after a needs and financial assessment.
Ownership and company checks
Care Quality Services Colchester is run by Care Quality Services Limited (company 11696513), incorporated in 2018.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is other human health activities and other social work without accommodation.
Care Quality Services Limited runs 21 CQC-registered services across 18 council areas; 16 of the 17 with a rating are Good or Outstanding (94%), against 88% for the same mix of services across England.
3 of its services are in Essex.
It trades under the Cera Care brand, which covers 114 services run by 15 registered providers.
Family reviews
No family has reviewed Care Quality Services Colchester on The Care Panel so far.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
Care Quality Services Colchester against its area
- Rated Good. Across Essex, 90% of the 310 rated home care agencies are Good or Outstanding and 12 are Outstanding.
- Its rating (January 2021) is more recent than 34% of agency ratings in Essex.
- Registered with CQC in 2019: it has been registered longer than 63% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Essex lists 6.
Comparison set: every registered home care agency in Essex, CQC data for Oct 2026.
Also nearby
Guides for families
Colchester: home care agencies inspected recently
- Cloud 9 Care LimitedJul 2026 · 0.8 miles
- Jadee's Nursing AgencyOct 2025 · 0.9 miles
- Prime Care Domiciliary EssexMay 2025 · 1.3 miles
Care Quality Services Colchester questions answered
- What type of care does Care Quality Services Colchester provide?
- Care Quality Services Colchester is registered for homecare agencies. Ask which of these it provides at the moment.
- Who is the registered provider for Care Quality Services Colchester?
- The registered provider is Care Quality Services Limited, according to CQC.
- What are Care Quality Services Colchester's fees?
- We don't have published prices from Care Quality Services Colchester yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- How did Care Quality Services Colchester score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- Where is Care Quality Services Colchester?
- The agency's base is Crown House, Stephenson Road, Severalls Industrial Park, Colchester, CO4 9QR. Confirm that its carers travel to your area.
- Is Care Quality Services Colchester a registered provider?
- Yes. Care Quality Services Colchester is registered with the Care Quality Commission as a home care agency (location ID 1-6192307116) and was rated Good overall in January 2021.
- Does Care Quality Services Colchester support people with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- When did CQC last rate Care Quality Services Colchester?
- Its current CQC rating dates from 9 January 2021, 5 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.