Home care agency · Southall
Care24Seven
Typical fee here £34–£41.50 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Care24Seven- Address
- Triangle Centre, 399 Uxbridge Road, Southall, UB1 3EJ
- Run by
- Eager Health Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- August 2012 (14 years)
- Registered manager
- Kimberley Leng
- Company check
- Active, trading since 2012 (14 years), accounts up to date (Companies House 08053341)
- Last CQC check
- 11 Jun 2021
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Registered activities: Personal care
More in Ealing: Home care in Ealing (110) · Best rated home care agencies in Ealing · Dementia care at home in Ealing · Elderly care at home in Ealing · Physical disability care at home in Ealing · Live-in care in Ealing
Open CQC's full report · CQC location ID 1-445091930
The service in brief
Registered with CQC as a home care agency that also provides supported living, Care24Seven is based in Southall, run by Eager Health Ltd. It supports adults of all ages and children, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and drug or alcohol problems.
Its latest CQC rating is Good overall (June 2021). Safe was rated Requires improvement. It is one of 110 CQC-registered home care agencies that are based in the borough of Ealing; 67 of those are rated Good or Outstanding.
The registered provider
Care24Seven is run by Eager Health Ltd (company 08053341), incorporated in 2012.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other residential care.
Registered specialisms
Taken from its CQC registration.
The inspection, summarised
- Incidents and accidents were recorded appropriately, and appropriate action taken, but records did not always include an analysis or evidence of lessons learned.
- However, the provider was transparent and there was clear communication within the team, so they learnt from mistakes and made improvements when things went wrong.
- People's care and risk management plans set out the care tasks they required help with and these contained information about people and their preferences for how they liked to be supported.
- Where there were risks to people's safety and wellbeing, these had been assessed and the provider had done all that was reasonably practicable to lessen those risks.
Inspected 27 May 2021; report published 11 June 2021. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Ratings over time
- Jul 2015
- Aug 2017
- Mar 2020
- Jun 2021
- Today Rating 5 years old
Published CQC ratings in date order. The latest rating is an improvement on the one before.
Inspection reports to read
- CQC inspection report 11 June 2021
- CQC inspection report 11 March 2020
- CQC inspection report 17 August 2017
- CQC inspection report 31 July 2015
- Inspection report 23 October 2014
- Inspection report 12 September 2013
Location and local area
- Ward
- Norwood Green
- Council
- London Borough of Ealing · paying for care
- Parliamentary constituency
- Ealing Southall
- NHS planning area
- NHS West and North London Integrated Care Board
- ONS area type
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in UB1 (17)
View on OpenStreetMap · How to get there · Map data: OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). The office location; ask which streets and villages carers cover.
Reading Care24Seven's CQC ratings
Looking at the five areas: Safe is rated below Good; 4 other areas are Good.
Across Ealing, 9 of 76 rated agencies are Requires improvement for Safe (12%).
The Safe findings are the part of the report to read closely; ask the manager what has been put right.
The five key questions
- Safe9 of 76 in Ealing
- Effective67 of 76 in Ealing
- Caring72 of 76 in Ealing
- Responsive71 of 76 in Ealing
- Well-led63 of 76 in Ealing
From CQC's latest report, published 11 June 2021. Under each rating: how many agencies in Ealing share it.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 15 of them rated Good or Outstanding, and the closest is London, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (7 of the nearest 25).
15 of the 17 nearest rated agencies have a more recent rating than this one.
It sits in Norwood Green ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS West and North London ICB.
Budgeting for this agency
We estimate visits from Care24Seven at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
Live-in care in this region typically runs £1,620–£1,980 a week.
If savings are under the upper limit (£23,250 in England), Ealing Council may pay part of the cost after a free care needs assessment.
History with CQC
Care24Seven has been registered with CQC since August 2012, about 14 years.
CQC has published 4 overall ratings for it (2015–2021), starting at Good; it has gone up 1 and down 1 time, and is now Good.
The rating is 5 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
CQC lists 6 reports for this location, the latest dated 11 June 2021.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Compared with other agencies locally
- Rated Good. Across Ealing, 91% of the 74 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (June 2021) is more recent than 15% of agency ratings in Ealing.
- Registered with CQC in 2012: it has been registered longer than 91% of home care agencies in the area.
- It lists 9 specialisms with CQC; the typical agency in Ealing lists 6.
- Areas CQC rated below Good: Safe (12% of home care agencies in Ealing are also rated below Good here). Ask the provider what has changed since.
Based on the CQC register for Ealing as at Oct 2026.
Also nearby
Guides for families
Ealing: home care agencies inspected recently
- One Impact Care - EalingJun 2026 · under 0.5 miles
- Lalis Direct Care LtdFeb 2026 · under 0.5 miles
- Holistic Centred Care LtdMar 2026 · under 0.5 miles
Care24Seven: common questions
- How much does care from Care24Seven cost?
- We don't have published prices from Care24Seven yet. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Request a written quote and check what is charged on top.
- How did Care24Seven score on each CQC key question?
- The five CQC areas: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- What kind of care can Care24Seven offer?
- Its CQC registration covers homecare agencies, supported living. Ask Care24Seven how it would adapt if needs increase.
- Who runs Care24Seven?
- Eager Health Ltd is the registered provider for Care24Seven.
- Is Care24Seven registered for dementia care?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- When was Care24Seven last inspected?
- Its current CQC rating dates from 11 June 2021, 5 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Where is Care24Seven based?
- Triangle Centre, 399 Uxbridge Road, Southall, UB1 3EJ. That is the office; visits happen in your own home, so confirm your area is covered.
- Is Care24Seven a registered provider?
- It is. The CQC register records Care24Seven as a home care agency, location ID 1-445091930 and was rated Good overall in June 2021.
Home care in nearby towns
In Ealing
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.