Home care agency · Southall
True Quality Services - West London
Typical fee here £34–£41.50 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of True Quality Services - West London- Address
- F14 & F15, Unit 3 Triangle Centre, 399 Uxbridge Road, Southall, UB1 3EJ
- Run by
- True Quality Services Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2018 (8 years)
- Registered manager
- Ebob Marie Etchunjang Nkongho
- Company check
- Active, trading since 2013 (13 years), accounts up to date (Companies House 08461925)
- Last CQC check
- 1 Jul 2021
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Registered to provide: Personal care
More in Ealing: Home care in Ealing (110) · Best rated home care agencies in Ealing · Dementia care at home in Ealing · Elderly care at home in Ealing · Physical disability care at home in Ealing · Live-in care in Ealing
Open CQC's full report · CQC location ID 1-4799428225
About this agency
True Quality Services - West London in Southall is registered with the Care Quality Commission as a home care agency, run by True Quality Services Ltd. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Good overall (July 2021). It is one of 110 CQC-registered home care agencies that are based in the borough of Ealing; 67 of those are rated Good or Outstanding.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 15 of them rated Good or Outstanding, and the closest is Care24Seven, under 0.5 miles away.
13 of the 17 nearest rated agencies have a more recent rating than this one.
It sits in Norwood Green ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS West and North London ICB.
Key points from CQC's visit
- Where there were risks to people's safety and wellbeing, these had been assessed and the provider had done all that was reasonably practicable to lessen those risks.
- People who used the service did not require support with their medicines.
- However, the provider had a medicines policy and procedure in place and staff received training in these.
- People's care and risk management plans set out the care tasks they required help with and these contained personalised information about people and their preferences for how they liked to be supported.
Inspected 28 April 2021; report published 1 July 2021. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
How CQC rated each area
- Safe65 of 76 in Ealing
- Effective67 of 76 in Ealing
- Caring72 of 76 in Ealing
- Responsive71 of 76 in Ealing
- Well-led63 of 76 in Ealing
CQC key question ratings, published 1 July 2021. Under each rating: how many agencies in Ealing share it.
What it may cost
We estimate visits from True Quality Services - West London at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
Live-in arrangements here usually cost £1,620–£1,980 weekly.
Council help is possible below £23,250 in savings: ask Ealing Council for a free care needs assessment.
How long it has been running
True Quality Services - West London has been registered with CQC since January 2018, about 8 years.
CQC has published 2 overall ratings for it (2019–2021), starting at Inspected but not rated; it has gone up 0 and down 0 times, and is now Good.
The rating is 5 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
There are 2 CQC reports on file for this address; the newest is from 1 July 2021.
What the ratings tell you
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 62 of the 75 other agencies in Ealing that CQC has rated.
Past CQC ratings
- Mar 2019
- Jul 2021
- Today Rating 5 years old
CQC rating timeline for this address. The latest rating is an improvement on the one before.
Published inspection reports
- CQC inspection report 1 July 2021
- CQC inspection report 21 March 2019
Where it is
- Ward
- Norwood Green
- Council
- London Borough of Ealing · paying for care
- Parliamentary constituency
- Ealing Southall
- NHS area (integrated care board)
- NHS West and North London Integrated Care Board
- Type of area
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in UB1 (17)
View on OpenStreetMap · Route planner · Map © OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
Ownership and company checks
True Quality Services - West London is run by True Quality Services Ltd (company 08461925), incorporated in 2013, 4 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Specialisms
Specialisms as registered with CQC.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Where True Quality Services - West London stands locally
- Rated Good. Across Ealing, 91% of the 74 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (July 2021) is more recent than 18% of agency ratings in Ealing.
- Registered with CQC in 2018: it has been registered longer than 70% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Ealing lists 6.
Benchmarked against all CQC-registered home care agencies in Ealing (Oct 2026).
Nearest home care agencies
Guides for families
Other home care agencies near Ealing with recent ratings
- One Impact Care - EalingJun 2026 · under 0.5 miles
- Lalis Direct Care LtdFeb 2026 · under 0.5 miles
- Holistic Centred Care LtdMar 2026 · under 0.5 miles
True Quality Services - West London questions answered
- Can True Quality Services - West London care for someone with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- When did CQC last rate True Quality Services - West London?
- The rating now shown was published on 1 July 2021, 5 years ago. Ask what has changed since then, for example in management or staffing.
- Where is True Quality Services - West London?
- F14 & F15, Unit 3 Triangle Centre, 399 Uxbridge Road, Southall, UB1 3EJ. That is the office; visits happen in your own home, so confirm your area is covered.
- Is True Quality Services - West London a registered provider?
- It is. The CQC register records True Quality Services - West London as a home care agency, location ID 1-4799428225 and was rated Good overall in July 2021.
- How much does care from True Quality Services - West London cost?
- True Quality Services - West London has not published its fees with us. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Get the quote in writing, including any extra charges.
- How did True Quality Services - West London score on each CQC key question?
- CQC rates five key questions. For True Quality Services - West London: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- What kind of care can True Quality Services - West London offer?
- True Quality Services - West London is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- Which provider runs True Quality Services - West London?
- True Quality Services Ltd is the registered provider for True Quality Services - West London.
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.