Home care agency · Darlington
Careline Homecare Darlington
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Careline Homecare Darlington- Address
- Enterprise House, Valley Street North, Darlington, DL1 1GY
- Run by
- Care Line Homecare Limited (7 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- February 2017 (9 years)
- Registered manager
- Justyna Dorota Jalowiec
- Company check
- Active, trading since 1998 (28 years), accounts up to date (Companies House 03571286)
- Last CQC check
- 16 Jan 2021
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Registered to provide: Personal care
More in Darlington: Home care in Darlington (25) · Best rated home care agencies in Darlington · Dementia care at home in Darlington · Elderly care at home in Darlington · Physical disability care at home in Darlington · Live-in care in Darlington
CQC page for this service · CQC location ID 1-3493389357
About Careline Homecare Darlington
Careline Homecare Darlington in Darlington is registered with the Care Quality Commission as a home care agency, run by Care Line Homecare Limited. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and drug or alcohol problems among its specialisms.
CQC rated it Good overall (January 2021). It is one of 25 CQC-registered home care agencies that have an office within 7 miles of Darlington; 20 of those are rated Good or Outstanding.
The registered provider
Careline Homecare Darlington is run by Care Line Homecare Limited (company 03571286), incorporated in 1998, 18 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people and other social work without accommodation.
Care Line Homecare Limited runs 7 CQC-registered services across 7 council areas; 7 of the 7 with a rating are Good or Outstanding (100%), against 88% for the same mix of services across England.
It trades under the City and County Healthcare Group brand, which covers 172 services run by 21 registered providers.
Rating history
- Mar 2018
- Jan 2021
- Today Rating 5 years old
CQC rating timeline for this address.
CQC reports
- CQC inspection report 16 January 2021
- CQC inspection report 30 March 2018
Finding it
- Ward
- Northgate
- Parliamentary constituency
- Darlington
- NHS integrated care board
- NHS North East and North Cumbria Integrated Care Board
- Area classification
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in DL1 (13)
Bigger map · Plan a journey · Map data: OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
The five key questions
- Safe17 of 18 in Darlington
- Effective17 of 18 in Darlington
- Caring16 of 18 in Darlington
- Responsive17 of 18 in Darlington
- Well-led15 of 18 in Darlington
As rated by CQC, published 16 January 2021. Under each rating: how many agencies in Darlington share it.
Who they support
From the CQC register; ask how each need is met in practice.
Reading Careline Homecare Darlington's CQC ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 14 of the 17 other agencies in Darlington that CQC has rated.
How long it has been running
Registered in February 2017, it has 9 years on the CQC register.
CQC has published 2 overall ratings for it (2018–2021), starting at Good and staying Good every time.
It has gone 5 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
There are 2 CQC reports on file for this address; the newest is from 16 January 2021.
Key points from CQC's visit
- People expressed confidence in the care they received, and in the abilities, attitude and competency of their care staff.
- However, nearly every respondent noted, over the last few months, the timekeeping and punctuality of the carers had deteriorated significantly.
- Many noted this was in contrast with their earlier experiences of the service when they had found it to be very reliable.
- The registered manager discussed how the pressures of the second wave of the pandemic had significantly impacted staff and the service performance.
Inspected 11 December 2020; report published 16 January 2021. Quoted from the CQC report summary, Open Government Licence. Read the full report.
The local picture
There are 17 other agencies within 3 miles, 15 of them rated Good or Outstanding; the nearest is Springfield Healthcare (Darlington), under 0.5 miles away.
14 of the 18 nearest rated agencies have a more recent rating than this one.
It sits in Northgate ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
What it may cost
We estimate visits from Careline Homecare Darlington at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
Darlington Council can help with costs for people with savings under £23,250, starting with a free assessment.
Family reviews
No family has reviewed Careline Homecare Darlington on The Care Panel so far.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
How Careline Homecare Darlington compares
- Rated Good. Across Darlington, 94% of the 18 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (January 2021) is more recent than 22% of agency ratings in Darlington.
- Registered with CQC in 2017: it has been registered longer than 37% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Darlington lists 6.
Based on the CQC register for Darlington as at Oct 2026.
Other agencies close by
Guides for families
Similar home care agencies near Darlington, rated recently
- Chinite Home Care Darlington and NortheastOct 2026 · 0.7 miles
Questions about Careline Homecare Darlington
- Where is Careline Homecare Darlington?
- Its office is at Enterprise House, Valley Street North, Darlington, DL1 1GY. Carers travel to people's homes, so check it covers your street.
- Is Careline Homecare Darlington regulated by the Care Quality Commission?
- Yes: CQC lists it as a home care agency under location ID 1-3493389357 and was rated Good overall in January 2021.
- Is Careline Homecare Darlington registered for dementia care?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- When did CQC last rate Careline Homecare Darlington?
- Its current CQC rating dates from 16 January 2021, 5 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- What type of care does Careline Homecare Darlington provide?
- Careline Homecare Darlington is registered for homecare agencies. Ask which of these it provides at the moment.
- Who runs Careline Homecare Darlington?
- CQC lists Care Line Homecare Limited as the provider responsible for Careline Homecare Darlington.
- What are Careline Homecare Darlington's fees?
- Careline Homecare Darlington hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- How did Careline Homecare Darlington score on each CQC key question?
- CQC rates five key questions. For Careline Homecare Darlington: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
Agencies in neighbouring towns
In Darlington
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.