Home care agency · Faversham
Cera- Kent
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Cera- Kent- Address
- Saphir House, 5 Jubilee Way, Faversham, ME13 8GD
- Run by
- Cera Care Operations Limited (18 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- October 2017 (9 years)
- Part of
- Cera Care
- Registered manager
- Louise Anne Lumley
- Company check
- Active, trading since 2001 (24 years), accounts up to date (Companies House 04320403)
- Last CQC check
- 24 Nov 2020
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Registered activities: Personal care · Treatment of disease, disorder or injury
More in Faversham: Home care in Faversham (23) · Best rated home care agencies in Faversham · Dementia care at home in Faversham · Elderly care at home in Faversham · Physical disability care at home in Faversham · Live-in care in Faversham
Open CQC's full report · CQC location ID 1-4339536848
Introducing Cera- Kent
Cera- Kent in Faversham is registered with the Care Quality Commission as a home care agency, run by Cera Care Operations Limited. The service is registered to support adults of all ages and children and lists dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Good overall (November 2020). Effective was rated Requires improvement. It is one of 23 CQC-registered home care agencies that have an office within 7 miles of Faversham; 15 of those are rated Good or Outstanding.
The inspection, summarised
- People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
- People and their relatives told us they felt safe using the service and care staff knew how to report concerns.
- Risks to people and staff were well managed through risk assessments, which were regularly reviewed.
- There were enough staff to meet people's needs, people told us they had continuity with their carers and they always stayed for the duration of the call.
Inspected 3 November 2020; report published 24 November 2020. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Safe, effective, caring, responsive, well-led
- Safe178 of 227 in Kent
- Effective19 of 227 in Kent
- Caring203 of 227 in Kent
- Responsive198 of 226 in Kent
- Well-led160 of 227 in Kent
From CQC's latest report, published 24 November 2020. Under each rating: how many agencies in Kent share it.
Reading Cera- Kent's CQC ratings
Looking at the five areas: Effective is rated below Good; 4 other areas are Good.
Across Kent, 19 of 227 rated agencies are Requires improvement for Effective (8%).
If you are considering it, read the Effective section of the report first and ask what has changed since the inspection.
Earlier inspections
- Dec 2018
- Jun 2019
- Nov 2020
- Today Rating 5 years old
The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.
CQC documents
- CQC inspection report 24 November 2020
- CQC inspection report 8 June 2019
- CQC inspection report 1 December 2018
Location and local area
- Ward
- Abbey
- Council
- Kent County Council · paying for care
- Parliamentary constituency
- Faversham and Mid Kent
- NHS integrated care board
- NHS Kent and Medway Integrated Care Board
- Type of area
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Home care in ME13 (7)
Bigger map · Get directions · Map data: OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Care happens at home, not here: this is where the agency is run from.
Choice nearby
There are 6 other agencies within 3 miles, 5 of them rated Good or Outstanding; the nearest is Avante Home Care and Support Service, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (1 of the nearest 11).
5 of the 9 nearest rated agencies have a more recent rating than this one.
It sits in Abbey ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Kent and Medway ICB.
The registered provider
Cera- Kent is run by Home Healthcare Operations Limited (company 04320403), incorporated in 2001, 15 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is other human health activities and social work without accommodation for older and disabled people (which includes home care).
Cera Care Operations Limited runs 18 CQC-registered services across 15 council areas; 11 of the 12 with a rating are Good or Outstanding (92%), against 88% for the same mix of services across England.
It trades under the Cera Care brand, which covers 114 services run by 15 registered providers.
Costs to expect
We estimate visits from Cera- Kent at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
With savings below £23,250, Kent Council may contribute once it has carried out a free needs assessment.
Track record
Registered in October 2017, it has 9 years on the CQC register.
CQC has published 3 overall ratings for it (2018–2020), starting at Requires improvement and improving to Good.
The rating is 5 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
There are 3 CQC reports on file for this address; the newest is from 24 November 2020.
Needs it is registered to meet
From the CQC register; ask how each need is met in practice.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Compared with other agencies locally
- Rated Good. Across Kent, 82% of the 223 rated home care agencies are Good or Outstanding and 11 are Outstanding.
- Its rating (November 2020) is more recent than 39% of agency ratings in Kent.
- Registered with CQC in 2017: it has been registered longer than 71% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Kent lists 6.
- Areas CQC rated below Good: Effective (9% of home care agencies in Kent are also rated below Good here). Ask the provider what has changed since.
Comparison set: every registered home care agency in Kent, CQC data for Oct 2026.
Also nearby
Guides for families
Other home care agencies near Faversham with recent ratings
- PCAS Kent LtdJul 2026 · 0.6 miles
Quick answers about Cera- Kent
- How much does care from Cera- Kent cost?
- No fee list from Cera- Kent has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Is Cera- Kent rated well for safety?
- CQC rates five key questions. For Cera- Kent: Safe: Good; Effective: Requires improvement; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- What services is Cera- Kent registered for?
- CQC lists Cera- Kent under: homecare agencies. Check which of these it is actively providing now.
- Which provider runs Cera- Kent?
- On CQC's register the provider is Cera Care Operations Limited.
- Does Cera- Kent support people with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- How recent is Cera- Kent's CQC rating?
- The rating now shown was published on 24 November 2020, 5 years ago. Ask what has changed since then, for example in management or staffing.
- Where is Cera- Kent?
- The agency's base is Saphir House, 5 Jubilee Way, Faversham, ME13 8GD. Confirm that its carers travel to your area.
- Is Cera- Kent registered with CQC?
- Cera- Kent is on the CQC register as a home care agency (ID 1-4339536848) and was rated Good overall in November 2020.
More home care agencies nearby
In Kent
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.