Home care agency · Boston

Cera - Lincolnshire

Rated Requires improvement by CQC Rating published 24 February 2017 Rating 9 years old

Typical fee here £30–£37 an hour Estimate

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Previous provider's rating. CQC gave this rating when the service was run by a different provider. Cera Care Operations Limited has not been inspected here yet, so ask what has changed since the handover, such as the manager and staff.
Rated 9 years ago. CQC's last published rating for this service is from February 2017. Ask what has changed since, such as the manager or the number of people they support. See nearby services rated recently.
A carer and an older person chatting at the table at home Illustrative photo, not of Cera - Lincolnshire
Address
Mayfields, Broadfield Lane, Boston, PE21 8GH
Run by
Cera Care Operations Limited (18 services)
Type of provider
Independent (private company)
Service
Home care agency, Supported housing
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
January 2022 (4 years)
Part of
Cera Care
Registered manager
Gemma Alice Brooks
Company check
Active, trading since 2001 (24 years), accounts up to date (Companies House 04320403)
Last CQC check
24 Feb 2017
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate

CQC regulated activities: Personal care · Treatment of disease, disorder or injury

See this service on the CQC website · CQC location ID 1-12339158254

Introducing Cera - Lincolnshire

Cera - Lincolnshire is a CQC-registered home care agency in Boston, run by Cera Care Operations Limited. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, mental health conditions, sight or hearing loss and drug or alcohol problems.

At its most recent rating, CQC judged it Requires improvement overall (February 2017). Safe, Effective, Caring, Responsive and Well-led were rated Requires improvement. It is one of 10 CQC-registered home care agencies that have an office within 7 miles of Boston; 5 of those are rated Good or Outstanding.

Earlier inspections

  1. Feb 2017 Requires improvement
  2. Today Rating 9 years old

Every overall rating on record for this location, earliest first.

Location and local area

Ward
Staniland
Parliamentary constituency
Boston and Skegness
NHS planning area
NHS Lincolnshire Integrated Care Board
Type of area
Urban, further from a major town or city
Neighbourhood deprivation
Among the 20% most deprived areas in England
Postcode district
Home care in PE21 (7)

View on OpenStreetMap · Get directions · © OpenStreetMap contributors

Ward and NHS boundaries from official postcode data, Open Government Licence. The office location; ask which streets and villages carers cover.

The company behind Cera - Lincolnshire

Cera - Lincolnshire is run by Home Healthcare Operations Limited (company 04320403), incorporated in 2001, 20 years before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.

Its registered business activity is other human health activities and social work without accommodation for older and disabled people (which includes home care).

Cera Care Operations Limited runs 18 CQC-registered services across 15 council areas; 11 of the 12 with a rating are Good or Outstanding (92%), against 88% for the same mix of services across England.

2 of its services are in Lincolnshire.

It trades under the Cera Care brand, which covers 114 services run by 15 registered providers.

Track record

Cera - Lincolnshire has been registered with CQC since January 2022, about 4 years.

There is a single overall rating on record, Requires improvement (February 2017).

At 9 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.

This rating belongs to the former operator. The current provider has not had its own inspection here yet.

CQC ratings, area by area

  • SafeRequires improvement11 of 84 in Lincolnshire
  • EffectiveRequires improvement4 of 84 in Lincolnshire
  • CaringRequires improvement4 of 84 in Lincolnshire
  • ResponsiveRequires improvement4 of 84 in Lincolnshire
  • Well-ledRequires improvement14 of 84 in Lincolnshire

Source: CQC, published 24 February 2017. Under each rating: how many agencies in Lincolnshire share it.

The ratings in context

Looking at the five areas: Safe, Effective, Caring, Responsive and Well-led are rated below Good.

Across Lincolnshire, 11 of 84 rated agencies are Requires improvement for Safe (13%), while 4 of 84 rated agencies are Requires improvement for Effective (5%), while 4 of 84 rated agencies are Requires improvement for Caring (5%), while 4 of 84 rated agencies are Requires improvement for Responsive (5%), while 14 of 84 rated agencies are Requires improvement for Well-led (17%).

The Safe, Effective, Caring, Responsive and Well-led findings are the part of the report to read closely; ask the manager what has been put right.

Who it can help

Registration details from CQC.

Choice nearby

There are 6 other agencies within 3 miles, 3 of them rated Good or Outstanding; the nearest is Healthy Homecare Services Ltd, under 0.5 miles away.

It is registered for needs that fewer services nearby cover: mental health conditions (3 of the nearest 9); children (3 of the nearest 9).

Every one of the 6 nearest rated agencies has a more recent rating than this one, so ask what has changed since its inspection.

It sits in Staniland ward, classed by ONS as urban (further from a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Lincolnshire ICB.

Costs to expect

We estimate visits from Cera - Lincolnshire at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

A live-in carer typically costs £1,450–£1,770 a week locally.

If savings are under the upper limit (£23,250 in England), Lincolnshire Council may pay part of the cost after a free care needs assessment.

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Compared with other agencies locally

  • Rated Requires improvement. Across Lincolnshire, 88% of the 83 rated home care agencies are Good or Outstanding and 5 are Outstanding.
  • Its rating (February 2017) is more recent than 0% of agency ratings in Lincolnshire.
  • Registered with CQC in 2022: it has been registered longer than 38% of home care agencies in the area.
  • It lists 8 specialisms with CQC; the typical agency in Lincolnshire lists 5.
  • Areas CQC rated below Good: Safe (13% of home care agencies in Lincolnshire are also rated below Good here); Effective (5% of home care agencies in Lincolnshire are also rated below Good here); Caring (5% of home care agencies in Lincolnshire are also rated below Good here); Responsive (5% of home care agencies in Lincolnshire are also rated below Good here); Well-led (17% of home care agencies in Lincolnshire are also rated below Good here). Ask the provider what has changed since.

Compared with every CQC-registered home care agency in Lincolnshire. Source: CQC register, Oct 2026.

Nearby options

Guides for families

Newer ratings near Boston

Questions about Cera - Lincolnshire

Is Cera - Lincolnshire a registered provider?
Yes. Cera - Lincolnshire is registered with the Care Quality Commission as a home care agency (location ID 1-12339158254) and was rated Requires improvement overall in February 2017.
Where is Cera - Lincolnshire based?
The agency's base is Mayfields, Broadfield Lane, Boston, PE21 8GH. Confirm that its carers travel to your area.
How recent is Cera - Lincolnshire's CQC rating?
24 February 2017 is when the current rating was published, 9 years ago. Check what has changed since, such as the manager or staffing.
Can Cera - Lincolnshire care for someone with dementia?
Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
Who is the registered provider for Cera - Lincolnshire?
On CQC's register the provider is Cera Care Operations Limited.
What type of care does Cera - Lincolnshire provide?
Cera - Lincolnshire is registered with CQC for: homecare agencies, supported housing. Ask the provider which needs it can meet now and as needs change.
Is Cera - Lincolnshire rated well for safety?
The five CQC areas: Safe: Requires improvement; Effective: Requires improvement; Caring: Requires improvement; Responsive: Requires improvement; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
What are Cera - Lincolnshire's fees?
Cera - Lincolnshire has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.

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In Lincolnshire

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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.

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