Home care agency · Norwich
Cera - Norwich
Illustrative photo, not of Cera - Norwich- Address
- 108 Hellesdon Park Industrial Estate, Off Drayton Park Road, Norwich, NR6 5DR
- Run by
- Cera Care Operations Limited (18 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- November 2010 (15 years)
- Part of
- Cera Care
- Registered manager
- Mandi Blake-Tracy
- Company check
- Active, trading since 2001 (24 years), accounts up to date (Companies House 04320403)
- Last CQC check
- 7 Mar 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Registered activities: Personal care · Treatment of disease, disorder or injury
More in Norwich: Home care in Norwich (78) · Best rated home care agencies in Norwich · Dementia care at home in Norwich · Elderly care at home in Norwich · Physical disability care at home in Norwich · Live-in care in Norwich
Open CQC's full report · CQC location ID 1-138948870
The service in brief
Cera - Norwich in Norwich is registered with the Care Quality Commission as a home care agency, run by Cera Care Operations Limited. The service is registered to support adults of all ages and children and lists dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and drug or alcohol problems among its specialisms.
CQC rated it Good overall (March 2019). It is one of 78 CQC-registered home care agencies that have an office within 7 miles of Norwich; 37 of those are rated Good or Outstanding.
Ratings for safety, care and leadership
- Safe86 of 120 in Norfolk
- Effective106 of 120 in Norfolk
- Caring106 of 120 in Norfolk
- Responsive100 of 120 in Norfolk
- Well-led74 of 120 in Norfolk
CQC key question ratings, published 7 March 2019. Under each rating: how many agencies in Norfolk share it.
Reading Cera - Norwich's CQC ratings
Cera - Norwich has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 73 of the 119 other agencies in Norfolk that CQC has rated.
Ratings over time
- Jul 2016
- Aug 2017
- Mar 2019
- Today Rating 7 years old
CQC rating timeline for this address. The latest rating is an improvement on the one before.
Reports on the CQC website
- CQC inspection report 7 March 2019
- CQC inspection report 10 August 2017
- CQC inspection report 26 July 2016
- Inspection report 29 May 2013
- Inspection report 13 February 2013
- Inspection report 20 April 2011
Location and local area
- Ward
- Hellesdon North West
- Council
- Norfolk County Council · paying for care
- Parliamentary constituency
- Norwich North
- NHS planning area
- NHS Norfolk and Suffolk Integrated Care Board
- Type of area
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Home care in NR6 (8)
Larger map · Route planner · Map © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 13 of them rated Good or Outstanding, and the closest is Hales Group Limited - Norfolk, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (6 of the nearest 25).
Every one of the 18 nearest rated agencies has a more recent rating than this one, so ask what has changed since its inspection.
It sits in Hellesdon North West ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.
Budgeting for this agency
We estimate visits from Cera - Norwich at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
If savings are under the upper limit (£23,250 in England), Norfolk Council may pay part of the cost after a free care needs assessment.
The registered provider
Cera - Norwich is run by Home Healthcare Operations Limited (company 04320403), incorporated in 2001, 9 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is other human health activities and social work without accommodation for older and disabled people (which includes home care).
Cera Care Operations Limited runs 18 CQC-registered services across 15 council areas; 11 of the 12 with a rating are Good or Outstanding (92%), against 88% for the same mix of services across England.
3 of its services are in Norfolk.
It trades under the Cera Care brand, which covers 114 services run by 15 registered providers.
Who the service is registered for
As listed with the regulator.
History with CQC
Registered in November 2010, it has 15 years on the CQC register.
CQC has published 3 overall ratings for it (2016–2019), starting at Good; it has gone up 1 and down 1 time, and is now Good.
At 7 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
Reports on record: 6, with the most recent dated 7 March 2019.
What inspectors found
- It provides a service to people living with dementia, younger people and people who may misuse alcohol or substances.
- Inspection site activity commenced on 17 January 2019.
- At the time of inspecting 221 people were receiving a regulated activity.
- A registered manager is a person who has registered with the Care Quality Commission to manage the service.
Inspected 5 February 2019; report published 7 March 2019. Taken from CQC's own findings (Open Government Licence). Read the full report.
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Where Cera - Norwich stands locally
- Rated Good. Across Norfolk, 76% of the 119 rated home care agencies are Good or Outstanding and 8 are Outstanding.
- Its rating (March 2019) is more recent than 8% of agency ratings in Norfolk.
- Registered with CQC in 2010, it is one of the longest-registered home care agencies in the area.
- It lists 9 specialisms with CQC; the typical agency in Norfolk lists 6.
Based on the CQC register for Norfolk as at Oct 2026.
Other agencies close by
Guides for families
Other home care agencies near Norwich with recent ratings
- Mimarcare LtdAug 2026 · under 0.5 miles
- Your Priority Healthcare LimitedMay 2026 · under 0.5 miles
- Leaf Care Services - Norwich West and South NorfolkJan 2025 · 0.5 miles
Cera - Norwich: common questions
- Who is the registered provider for Cera - Norwich?
- The registered provider is Cera Care Operations Limited, according to CQC.
- What kind of care can Cera - Norwich offer?
- Cera - Norwich is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- How did Cera - Norwich score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- How much does Cera - Norwich charge?
- Cera - Norwich has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Is Cera - Norwich registered with CQC?
- Registered, yes: location 1-138948870 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in March 2019.
- Where is Cera - Norwich based?
- Its office is at 108 Hellesdon Park Industrial Estate, Off Drayton Park Road, Norwich, NR6 5DR. Carers travel to people's homes, so check it covers your street.
- When did CQC last rate Cera - Norwich?
- The rating now shown was published on 7 March 2019, 7 years ago. Ask what has changed since then, for example in management or staffing.
- Does Cera - Norwich support people with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
Look further afield
In Norfolk
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.