Home care agency · Sheffield
Citizenship First Ltd
Illustrative photo, not of Citizenship First Ltd- Address
- Workstation, 15 Paternoster Row, Sheffield, S1 2BX
- Run by
- Citizenship First Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- October 2019 (7 years)
- Registered manager
- Lisa Phelan
- Company check
- Active, trading since 1999 (26 years), accounts up to date (Companies House 03877558)
- Last CQC check
- 20 Nov 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Registered to provide: Personal care
More in Sheffield: Home care in Sheffield (126) · Best rated home care agencies in Sheffield · Elderly care at home in Sheffield · Physical disability care at home in Sheffield · Learning disability care at home in Sheffield · Live-in care in Sheffield
Open CQC's full report · CQC location ID 1-7614615059
The service in brief
Citizenship First Ltd is a CQC-registered home care agency that also provides supported living in Sheffield. Its CQC registration covers adults of all ages, including people living with physical disabilities, learning disabilities and mental health conditions.
At its most recent rating, CQC judged it Good overall (November 2019). Well-led was rated Requires improvement. It is one of 126 CQC-registered home care agencies that have an office within 7 miles of Sheffield; 90 of those are rated Good or Outstanding.
Strengths and weak spots in the ratings
For Citizenship First Ltd, Well-led is rated below Good; 4 other areas are Good.
Across Sheffield, 11 of 105 rated agencies are Requires improvement for Well-led (10%).
If you are considering it, read the Well-led section of the report first and ask what has changed since the inspection.
What inspectors found
- Peoples likes, and dislikes were recorded in people's care plan and staff knew people and their preferences well.
- People had a good range of activities in place and people were happy with what was on offer.
- There was a complaints procedure and people knew how to complain.
- People spoke highly of the head of service who they said was approachable and supportive.
Inspected 12 September 2019; report published 20 November 2019. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Past CQC ratings
- Aug 2016
- Oct 2017
- Mar 2019
- Nov 2019
- Today Rating 6 years old
Overall ratings CQC has published for this location, oldest first. The latest rating is an improvement on the one before.
CQC documents
- CQC inspection report 20 November 2019
Area and map
- Ward
- City
- Council
- Sheffield City Council · paying for care
- Parliamentary constituency
- Sheffield Central
- NHS integrated care board
- NHS South Yorkshire Integrated Care Board
- Setting
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Home care in S1 (11)
Open the full map · Plan a journey · OpenStreetMap (ODbL)
Ward and NHS boundaries from official postcode data, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
History with CQC
Citizenship First Ltd has been registered with CQC since October 2019, about 7 years.
CQC has published 4 overall ratings for it (2016–2019), starting at Requires improvement and improving to Good.
The rating is 6 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
Who runs it
Citizenship First Ltd is run by Citizenship First Ltd. (company 03877558), incorporated in 1999, 19 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other social work without accommodation.
Who the service is registered for
Specialisms as registered with CQC.
Budgeting for this agency
We estimate visits from Citizenship First Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
Sheffield Council can help with costs for people with savings under £23,250, starting with a free assessment.
How CQC rated each area
- Safe97 of 105 in Sheffield
- Effective98 of 105 in Sheffield
- Caring97 of 105 in Sheffield
- Responsive97 of 105 in Sheffield
- Well-led11 of 105 in Sheffield
CQC key question ratings, published 20 November 2019. Under each rating: how many agencies in Sheffield share it.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 13 of them rated Good or Outstanding, and the closest is Resume Healthcare Solutions Ltd, under 0.5 miles away.
11 of the 13 nearest rated agencies have a more recent rating than this one.
It sits in City ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS South Yorkshire ICB.
Family reviews
No family has reviewed Citizenship First Ltd on The Care Panel so far.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Compared with other agencies locally
- Rated Good. Across Sheffield, 96% of the 103 rated home care agencies are Good or Outstanding and 3 are Outstanding.
- Its rating (November 2019) is more recent than 18% of agency ratings in Sheffield.
- Registered with CQC in 2019: it has been registered longer than 54% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Sheffield lists 6.
- Areas CQC rated below Good: Well-led (10% of home care agencies in Sheffield are also rated below Good here). Ask the provider what has changed since.
All figures compare it with other home care agencies in Sheffield; CQC register, Oct 2026.
Nearest home care agencies
Guides for families
Sheffield: home care agencies inspected recently
- First Support CareJun 2025 · 1.3 miles
- Loxley Park Assisted Living ResidencyMay 2026 · 2.9 miles
- Seven Steps Support LimitedOct 2026 · 4.3 miles
Frequently asked about Citizenship First Ltd
- Where is Citizenship First Ltd based?
- Workstation, 15 Paternoster Row, Sheffield, S1 2BX is the agency's office; check it serves your postcode.
- How much does care from Citizenship First Ltd cost?
- We don't have published prices from Citizenship First Ltd yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- What type of care does Citizenship First Ltd provide?
- Registration for Citizenship First Ltd covers: homecare agencies, supported living. Check which of these it offers today.
- When did CQC last rate Citizenship First Ltd?
- 20 November 2019 is when the current rating was published, 6 years ago. Check what has changed since, such as the manager or staffing.
- Is Citizenship First Ltd a registered provider?
- It is. The CQC register records Citizenship First Ltd as a home care agency, location ID 1-7614615059 and was rated Good overall in November 2019.
- Does Citizenship First Ltd support people with dementia?
- Not as a registered specialism. Some services still support people with mild dementia, so ask.
- How did Citizenship First Ltd score on each CQC key question?
- CQC rates five key questions. For Citizenship First Ltd: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led tend to say most about day-to-day reliability.
More home care agencies nearby
In Sheffield
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.