Home care agency · Braintree
Crossroads Braintree & Chelmsford
Illustrative photo, not of Crossroads Braintree & Chelmsford- Address
- 307 Lakes Innovation Centre, Lakes Road, Braintree, CM7 3AN
- Run by
- Crossroads Braintree and Chelmsford Ltd
- Type of provider
- Charity (registered charity 1059393)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- December 2010 (15 years)
- Registered manager
- Danielle Louise Perry
- Company check
- Active, trading since 1996 (30 years), accounts up to date (Companies House 03257547)
- Last CQC check
- 27 Sep 2018
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
CQC regulated activities: Personal care
More in Braintree: Home care in Braintree (38) · Best rated home care agencies in Braintree · Dementia care at home in Braintree · Elderly care at home in Braintree · Physical disability care at home in Braintree · Live-in care in Braintree
Open CQC's full report · CQC location ID 1-132667613
Introducing Crossroads Braintree & Chelmsford
Crossroads Braintree & Chelmsford is a CQC-registered home care agency in Braintree, run by Crossroads Braintree and Chelmsford Ltd. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (September 2018). It is one of 38 CQC-registered home care agencies that have an office within 7 miles of Braintree; 26 of those are rated Good or Outstanding.
Around Braintree
There are 18 other agencies within 3 miles, 11 of them rated Good or Outstanding; the nearest is Firmly Care, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (2 of the nearest 25).
Every one of the 16 nearest rated agencies has a more recent rating than this one, so ask what has changed since its inspection.
It sits in Braintree Central & Beckers Green ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Essex ICB.
What the ratings tell you
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 233 of the 311 other agencies in Essex that CQC has rated.
Likely fees
We estimate visits from Crossroads Braintree & Chelmsford at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
With savings below £23,250, Essex Council may contribute once it has carried out a free needs assessment.
Crossroads Braintree & Chelmsford over the years
Registered in December 2010, it has 15 years on the CQC register.
CQC has published 3 overall ratings for it (2016–2018), starting at Requires improvement and improving to Good.
No new overall rating has been published for 8 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
There are 6 CQC reports on file for this address; the newest is from 27 September 2018.
Specialisms
Specialisms as registered with CQC.
CQC ratings, area by area
- Safe271 of 312 in Essex
- Effective290 of 311 in Essex
- Caring291 of 311 in Essex
- Responsive292 of 311 in Essex
- Well-led234 of 312 in Essex
Source: CQC, published 27 September 2018. Under each rating: how many agencies in Essex share it.
Ownership and company checks
Crossroads Braintree & Chelmsford is run by Crossroads Braintree And Chelmsford Ltd (company 03257547), incorporated in 1996, 14 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 5 active directors and there is no insolvency history.
It trades under the Crossroads Together from Carers Trust 4all brand, which covers 28 services run by 20 registered providers.
Rating history
- Oct 2016
- Dec 2016
- Sep 2018
- Today Rating 8 years old
Published CQC ratings in date order. The latest rating is an improvement on the one before.
CQC documents
- CQC inspection report 27 September 2018
- CQC inspection report 22 December 2016
- CQC inspection report 19 October 2016
- Inspection report 24 December 2013
- Inspection report 8 March 2013
- Inspection report 20 February 2012
Area and map
- Ward
- Braintree Central & Beckers Green
- Council
- Essex County Council · paying for care
- Parliamentary constituency
- Braintree
- NHS area (integrated care board)
- NHS Essex Integrated Care Board
- ONS area type
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Home care in CM7 (12)
Open the full map · Plan a journey · © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
From the latest CQC inspection
- The inspection was announced and took place on 7and 26 February 2018.
- They offer a respite break service for carers by providing care and support to family members in their homes.
- The last inspection of the service took place on 22 November 2016.
- During both inspections, we had found the service was not maintaining a complete and contemporaneous record in respect of each service user and effective quality control and auditing systems were not in place.
Inspected 17 September 2018; report published 27 September 2018. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Family reviews
No family has reviewed Crossroads Braintree & Chelmsford on The Care Panel so far.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
How Crossroads Braintree & Chelmsford compares
- Rated Good. Across Essex, 90% of the 310 rated home care agencies are Good or Outstanding and 12 are Outstanding.
- Its rating (September 2018) is more recent than 5% of agency ratings in Essex.
- Registered with CQC in 2010, it is one of the longest-registered home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Essex lists 6.
All figures compare it with other home care agencies in Essex; CQC register, Oct 2026.
Closest alternatives
Guides for families
Other home care agencies near Braintree with recent ratings
- DCA EssexJan 2025 · 2.2 miles
- JJR Care LtdFeb 2026 · 4.1 miles
- SureCare Colchester & BraintreeFeb 2026 · 6.0 miles
What families ask about Crossroads Braintree & Chelmsford
- How did Crossroads Braintree & Chelmsford score on each CQC key question?
- CQC rates five key questions. For Crossroads Braintree & Chelmsford: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- How much does Crossroads Braintree & Chelmsford charge?
- Crossroads Braintree & Chelmsford's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Who runs Crossroads Braintree & Chelmsford?
- Crossroads Braintree and Chelmsford Ltd is the registered provider for Crossroads Braintree & Chelmsford.
- What type of care does Crossroads Braintree & Chelmsford provide?
- Crossroads Braintree & Chelmsford is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- When did CQC last rate Crossroads Braintree & Chelmsford?
- CQC published the current rating on 27 September 2018, 8 years ago. Older ratings are common, so ask about changes since.
- Is Crossroads Braintree & Chelmsford registered for dementia care?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Is Crossroads Braintree & Chelmsford regulated by the Care Quality Commission?
- Yes: CQC lists it as a home care agency under location ID 1-132667613 and was rated Good overall in September 2018.
- Where is Crossroads Braintree & Chelmsford based?
- The agency works from 307 Lakes Innovation Centre, Lakes Road, Braintree, CM7 3AN; ask which postcodes its carers cover.
More home care agencies nearby
In Essex
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.