Home care agency · Derby
Derby
Illustrative photo, not of Derby- Address
- Marble Hall, 80 Nightingale Road, Derby, DE24 8BF
- Run by
- Outreach Healthcare Ltd
- Service
- Home care agency, Supported living
- Registered with CQC
- December 2020 (5 years)
- Registered manager
- Fideline Anesu Manuwa
- Company check
- Active, trading since 2020 (6 years), accounts up to date (Companies House 12588943)
- Last CQC check
- 31 Mar 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Registered activities: Personal care
Read the full CQC inspection report · CQC location ID 1-10022589931
About this agency
Derby is a CQC-registered home care agency that also provides supported living in Derby, run by Outreach Healthcare Ltd. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities and mental health conditions.
At its most recent rating, CQC judged it Good overall (March 2026). It is one of 127 CQC-registered home care agencies that have an office within 7 miles of Derby; 61 of those are rated Good or Outstanding.
How the scores break down
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, Derby scores 70%.
Safe 69%
- Learning culture2 · Some shortfalls
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 71%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment2 · Some shortfalls
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 62%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability1 · Significant shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation2 · Some shortfalls
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 3 February 2026, published 31 March 2026 under the Open Government Licence; a blank score means the statement was carried over unchanged.
The neighbourhood
- Ward
- Sinfin & Osmaston
- Council
- Derby City Council · paying for care
- Parliamentary constituency
- Derby South
- Integrated care board
- NHS Derby and Derbyshire Integrated Care Board
- Type of area
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in DE24 (43)
See the wider area · How to get there · OpenStreetMap (ODbL)
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). Carers work from this office and visit homes in the surrounding area.
CQC ratings, area by area
- Safe69% score60 of 70 in Derby
- Effective71% score63 of 70 in Derby
- Caring75% score66 of 70 in Derby
- Responsive75% score67 of 70 in Derby
- Well-led62% score
Ratings from CQC's most recent report, published 31 March 2026. Under each rating: how many agencies in Derby share it.
Registered specialisms
Specialisms as registered with CQC.
Reading Derby's CQC ratings
All five areas CQC looks at are rated Good for Derby: no single area stands out above or below the rest.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 62%, averaging 70% overall.
Inspection findings in brief
- There was a registered manager in post at the time of inspection.
- This is help with tasks related to personal hygiene and eating.
- Where they do, we also consider any wider social care provided.
- One person told us, “They are really good, the staff are kind and caring, they’ve gone above and beyond”, and another relative said, “I wasn’t looking for care, but they made the process really easy.” People felt able to raise concerns and said managers were approachable.
From the regulator's own summary (Open Government Licence). Read the full report.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 9 of them rated Good or Outstanding, and the closest is Nash Alliance Ltd, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (7 of the nearest 25).
2 of the 12 nearest rated agencies have a more recent rating than this one.
It sits in Sinfin & Osmaston ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS Derby and Derbyshire ICB.
What it may cost
We estimate visits from Derby at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
Council help is possible below £23,250 in savings: ask Derby Council for a free care needs assessment.
How long it has been running
Derby has been registered with CQC since December 2020, about 5 years.
There is a single overall rating on record, Good (March 2026).
The registered provider
Derby is run by Outreach Healthcare Ltd (company 12588943), incorporated in 2020.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is other human health activities, social work without accommodation for older and disabled people (which includes home care) and other social work without accommodation.
Family reviews
No family has reviewed Derby on The Care Panel so far.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
Derby in local context
- Rated Good. Across Derby, 90% of the 70 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (March 2026) is more recent than 91% of agency ratings in Derby.
- Registered with CQC in 2020: it has been registered longer than 52% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Derby lists 6.
Based on the CQC register for Derby as at Oct 2026.
Other agencies close by
Guides for families
Similar home care agencies near Derby, rated recently
- Profad Care Agency LimitedApr 2025 · under 0.5 miles
- Derbyshire Care Services HQSep 2025 · 0.6 miles
- Derby OfficeOct 2026 · 0.7 miles
What families ask about Derby
- Does Derby support people with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- When did CQC last rate Derby?
- CQC published the current rating on 31 March 2026. Older ratings are common, so ask about changes since.
- What is Derby's address?
- The agency's base is Marble Hall, 80 Nightingale Road, Derby, DE24 8BF. Confirm that its carers travel to your area.
- Is Derby registered with CQC?
- Registered, yes: location 1-10022589931 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in March 2026.
- How much does Derby charge?
- Derby's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- Is Derby rated well for safety?
- CQC rates five key questions. For Derby: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires Improvement. Safe and Well-led tend to say most about day-to-day reliability.
- What services is Derby registered for?
- Registration for Derby covers: homecare agencies, supported living. Check which of these it offers today.
- Which provider runs Derby?
- CQC lists Outreach Healthcare Ltd as the provider responsible for Derby.
Look further afield
In Derby
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.