Home care agency · Shepperton

Dial House

Rated Good by CQC Rating published 28 December 2017 Rating 8 years old
Rated 8 years ago. CQC's last published rating for this service is from December 2017. Ask what has changed since, such as the manager or the number of people they support. See nearby services rated recently.
A support worker reading with an older man Illustrative photo, not of Dial House
Address
Govett Avenue, Shepperton, TW17 8AG
Run by
V&J Billington Limited
Service
Home care agency
Registered with CQC
October 2016 (10 years)
Registered manager
Kayley Samantha Ginn
Company check
Active, trading since 2009 (17 years), accounts up to date (Companies House 06910958)
Last CQC check
28 Dec 2017
Typical fees Estimated
£31.50–£38.50 an hour for visiting care, weekdays; live-in £1,520–£1,860 a week. An estimate based on local published fees (Bluebird Care branches publish rates a little above the national median). Ask for a written quote. How we estimate

Registered to provide: Personal care

Open CQC's full report · CQC location ID 1-2949971025

Introducing Dial House

Dial House in Shepperton is registered with the Care Quality Commission as a home care agency, run by V&J Billington Limited. The service is registered to support adults of all ages and lists dementia and physical disabilities among its specialisms.

CQC rated it Good overall (December 2017). It is one of 84 CQC-registered home care agencies that have an office within 7 miles of Shepperton; 49 of those are rated Good or Outstanding.

Choice nearby

Choice is wide here: the 25 nearest other agencies are all within 3 miles, 19 of them rated Good or Outstanding, and the closest is Guardian Angel Carers Spelthorne, Elmbridge and Runnymede, under 0.5 miles away.

Every one of the 20 nearest rated agencies has a more recent rating than this one, so ask what has changed since its inspection.

It sits in Shepperton Town ward, classed by ONS as urban (nearer to a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.

Costs to expect

We estimate visits from Dial House at £31.50–£38.50 an hour (visiting care, weekdays), based on published prices in the region (Bluebird Care branches publish rates a little above the national median). As an example, an hour each morning and a 30-minute evening call comes to about £370 a week.

Live-in arrangements here usually cost £1,520–£1,860 weekly.

With savings below £23,250, Surrey Council may contribute once it has carried out a free needs assessment.

The registered provider

Dial House is run by V&j Billington Limited (company 06910958), incorporated in 2009, 7 years before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.

Its registered business activity is social work without accommodation for older and disabled people (which includes home care).

It trades under the Bluebird Care brand, which covers 129 services run by 96 registered providers.

From the latest CQC inspection

  • Bluebird Care (Elmbridge & Runnymede) provides care and support to people in their own homes.
  • Two people's care was funded by the local authority, the remainder paid for their care privately.
  • The registered provider of the service is V&J Billington Limited.
  • The provider operates another branch of Bluebird Care in Wiltshire.

Inspected 22 November 2017; report published 28 December 2017. In CQC's words, from its published findings (Open Government Licence). Read the full report.

Track record

Dial House has been registered with CQC since October 2016, about 10 years.

CQC has rated it once overall, as Good, in December 2017.

At 8 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.

Reading Dial House's CQC ratings

CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.

For leadership (Well-led), it shares its Good rating with 169 of the 222 other agencies in Surrey that CQC has rated.

The five key questions

  • SafeGood199 of 223 in Surrey
  • EffectiveGood203 of 223 in Surrey
  • CaringGood191 of 223 in Surrey
  • ResponsiveGood196 of 223 in Surrey
  • Well-ledGood170 of 223 in Surrey

Ratings from CQC's most recent report, published 28 December 2017. Under each rating: how many agencies in Surrey share it.

How its rating has changed

  1. Dec 2017 Good
  2. Today Rating 8 years old

Every overall rating on record for this location, earliest first.

Inspection reports to read

Location and local area

Ward
Shepperton Town
Parliamentary constituency
Spelthorne
Integrated care board
NHS Surrey and Sussex Integrated Care Board
Urban or rural
Urban · nearer to a major town or city
Neighbourhood deprivation
Among the 20% least deprived areas in England

See the wider area · Get directions · © OpenStreetMap contributors

Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.

Registered specialisms

As listed with the regulator.

Family reviews

No family has reviewed Dial House on The Care Panel so far.

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Dial House against its area

  • Rated Good. Across Surrey, 93% of the 214 rated home care agencies are Good or Outstanding and 16 are Outstanding.
  • Its rating (December 2017) is more recent than 0% of agency ratings in Surrey.
  • Registered with CQC in 2016: it has been registered longer than 72% of home care agencies in the area.
  • It lists 4 specialisms with CQC; the typical agency in Surrey lists 6.

Benchmarked against all CQC-registered home care agencies in Surrey (Oct 2026).

Closest alternatives

Guides for families

Other home care agencies near Shepperton with recent ratings

What families ask about Dial House

Is Dial House a registered provider?
It is. The CQC register records Dial House as a home care agency, location ID 1-2949971025 and was rated Good overall in December 2017.
Where is Dial House based?
Its office is at Govett Avenue, Shepperton, TW17 8AG. Carers travel to people's homes, so check it covers your street.
How recent is Dial House's CQC rating?
CQC published the current rating on 28 December 2017, 8 years ago. Older ratings are common, so ask about changes since.
Can Dial House care for someone with dementia?
Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
Who runs Dial House?
Dial House is run by V&J Billington Limited, the registered provider on the CQC register.
What type of care does Dial House provide?
Registration for Dial House covers: homecare agencies. Check which of these it offers today.
How is Dial House rated for safety and leadership?
By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
What are Dial House's fees?
We don't have published prices from Dial House yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.

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In Surrey

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Dial House: rated Good by CQC, on The Care Panel

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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.

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