Home care agency · Leek
Families Care
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Families Care- Address
- Unit 3, Paragon House, Barnfield Road Industrial Estate, Leek, ST13 5QG
- Run by
- Mrs Paula Ann Shepherd
- Type of provider
- Independent (owner-run)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- August 2019 (7 years)
- Registered manager
- *
- Last CQC check
- 23 Aug 2022
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Licensed by CQC for: Personal care
More in Leek: Home care in Leek (6) · Dementia care at home in Leek · Elderly care at home in Leek · Physical disability care at home in Leek · Care for adults under 65 at home in Leek
See this service on the CQC website · CQC location ID 1-7077454329
An overview of Families Care
Families Care in Leek is registered with the Care Quality Commission as a home care agency that also provides supported living, run by Mrs Paula Ann Shepherd. The service is registered to support adults of all ages and lists dementia and physical disabilities among its specialisms.
CQC rated it Good overall (August 2022). It is one of 6 CQC-registered home care agencies that have an office within 7 miles of Leek; 4 of those are rated Good or Outstanding.
Choice nearby
There are 3 other agencies within 3 miles, 2 of them rated Good or Outstanding; the nearest is A.S.P.E.C.T.S Office, 0.7 miles away.
5 of the 12 nearest rated agencies have a more recent rating than this one.
It sits in Leek South ward, classed by ONS as urban (nearer to a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS Staffordshire and Stoke-on-Trent ICB.
Registered specialisms
Registration details from CQC.
Inspection findings in brief
- Policies were in place and staff knew how to keep people safe.
- People received medicines safely by trained staff.
- People were kept safe from the risk of infection by staff wearing suitable Personal Protective Equipment (PPE) and lessons were learned when things went wrong.
- People had care plans which were reviewed regularly and adjusted in line with people's needs.
Inspected 29 June 2022; report published 23 August 2022. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Costs to expect
We estimate visits from Families Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
If savings are under the upper limit (£23,250 in England), Staffordshire Council may pay part of the cost after a free care needs assessment.
Track record
Families Care has been registered with CQC since August 2019, about 7 years.
So far CQC has published one overall rating: Good, in August 2022.
At 4 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
Ratings for safety, care and leadership
- Safe79 of 99 in Staffordshire
- Effective88 of 99 in Staffordshire
- Caring92 of 99 in Staffordshire
- Responsive90 of 99 in Staffordshire
- Well-led67 of 99 in Staffordshire
Source: CQC, published 23 August 2022. Under each rating: how many agencies in Staffordshire share it.
The ratings in context
Families Care has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 66 of the 98 other agencies in Staffordshire that CQC has rated.
The company behind Families Care
Families Care is the only service its provider, Mrs Paula Ann Shepherd, runs, so it is an independent, single-site operator rather than part of a chain.
Rating history
- Aug 2022
- Today Rating 4 years old
Every overall rating on record for this location, earliest first.
CQC documents
- CQC inspection report 23 August 2022
Location and local area
- Ward
- Leek South
- Parliamentary constituency
- Staffordshire Moorlands
- Local NHS (ICB)
- NHS Staffordshire and Stoke-on-Trent Integrated Care Board
- Area classification
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% least deprived areas in England
- Postcode district
- Home care in ST13 (5)
Open the full map · How to get there · © OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. The office location; ask which streets and villages carers cover.
Family reviews
Nobody has reviewed Families Care here yet. Have you used it? A short, honest review helps the next family decide.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
Compared with other agencies locally
- Rated Good. Across Staffordshire, 79% of the 97 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (August 2022) is more recent than 59% of agency ratings in Staffordshire.
- Registered with CQC in 2019: it has been registered longer than 57% of home care agencies in the area.
- It lists 4 specialisms with CQC; the typical agency in Staffordshire lists 6.
Based on the CQC register for Staffordshire as at Oct 2026.
Closest alternatives
Guides for families
Other home care agencies near Leek with recent ratings
- Home Instead Leek and MoorlandsSep 2026 · under 0.5 miles
Families Care questions answered
- What type of care does Families Care provide?
- Registration for Families Care covers: homecare agencies, supported living. Check which of these it offers today.
- Who runs Families Care?
- On CQC's register the provider is Mrs Paula Ann Shepherd.
- What are Families Care's fees?
- Families Care hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- How is Families Care rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- What is Families Care's address?
- The agency's base is Unit 3, Paragon House, Barnfield Road Industrial Estate, Leek, ST13 5QG. Confirm that its carers travel to your area.
- Is Families Care a registered provider?
- Families Care is on the CQC register as a home care agency (ID 1-7077454329) and was rated Good overall in August 2022.
- Can Families Care care for someone with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- When did CQC last rate Families Care?
- 23 August 2022 is when the current rating was published, 4 years ago. Check what has changed since, such as the manager or staffing.
Agencies in neighbouring towns
In Staffordshire
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.