Home care agency · Southend On Sea
Golden Keys Care Agency Ltd
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,336 registered providers compared
Illustrative photo, not of Golden Keys Care Agency Ltd- Address
- Unit 1, 377 Southchurch Road, Southend On Sea, SS1 2PQ
- Run by
- Golden Keys Care Agency Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- March 2017 (9 years)
- Registered manager
- Joanne Stephanie White Josephine Matsika
- Company check
- Active, trading since 2014 (12 years), accounts up to date (Companies House 09197809)
- Last CQC check
- 18 Jan 2024
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Registered to provide: Personal care
More in Southend-on-Sea: Home care in Southend-on-Sea (112) · Best rated home care agencies in Southend-on-Sea · Dementia care at home in Southend-on-Sea · Elderly care at home in Southend-on-Sea · Physical disability care at home in Southend-on-Sea · Live-in care in Southend-on-Sea
CQC page for this service · CQC location ID 1-3646981925
Introducing Golden Keys Care Agency Ltd
Golden Keys Care Agency Ltd in Southend On Sea is registered with the Care Quality Commission as a home care agency. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders among its specialisms.
CQC rated it Requires improvement overall (January 2024). Safe and Well-led were rated Requires improvement. It is one of 112 CQC-registered home care agencies that have an office within 7 miles of Southend-on-Sea; 59 of those are rated Good or Outstanding.
Key points from CQC's visit
- The service supported people with a range of needs, including complex health conditions.
- Care records did not always provide staff with sufficient guidance to meet people's needs safely and consistently.
- Specialist advice was not always reflected in care plans and medicines records contained inaccuracies and inconsistencies.
- One person said, “I feel really supported, they give me a really good feeling.” Another described staff as “nice, friendly, helpful, understanding, caring and most of all they have a laugh and cheer me up.” People told us staff treated them with dignity and respect and sought their consent before providing support.
Inspected 11 December 2023; report published 18 January 2024. From the regulator's own summary (Open Government Licence). Read the full report.
Budgeting for this agency
We estimate visits from Golden Keys Care Agency Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
If savings are under the upper limit (£23,250 in England), Southend-on-Sea Council may pay part of the cost after a free care needs assessment.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 11 of them rated Good or Outstanding, and the closest is D&S Home Care and Supported Living, under 0.5 miles away.
7 of the 15 nearest rated agencies have a more recent rating than this one.
It sits in Kursaal ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Essex ICB.
The registered provider
Golden Keys Care Agency Ltd is run by Golden Keys Care Agency Ltd (company 09197809), incorporated in 2014, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Rating history
- Jun 2018
- Apr 2023
- Jan 2024
- Oct 2026
- Today Rating 2 years old
Published CQC ratings in date order. The latest rating is lower than the one before.
Reports on the CQC website
- CQC inspection report 18 January 2024
- CQC inspection report 13 April 2023
- CQC inspection report 28 June 2018
Location and local area
- Ward
- Kursaal
- Parliamentary constituency
- Southend East and Rochford
- NHS integrated care board
- NHS Essex Integrated Care Board
- ONS area type
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in SS1 (25)
Larger map · Get directions · Map © OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
History with CQC
Golden Keys Care Agency Ltd has been registered with CQC since March 2017, about 9 years.
CQC has published 4 overall ratings for it (2018–2026), starting at Good and falling to Requires Improvement.
CQC lists 3 reports for this location, the latest dated 18 January 2024.
Reading Golden Keys Care Agency Ltd's CQC ratings
Area by area, Safe and Well-led are rated below Good; 3 other areas are Good.
Across Southend-on-Sea, 4 of 47 rated agencies are Requires improvement for Safe (9%), while 5 of 47 rated agencies are Requires improvement for Well-led (11%).
If you are considering it, read the Safe and Well-led section of the report first and ask what has changed since the inspection.
How CQC rated each area
- Safe4 of 47 in Southend-on-Sea
- Effective41 of 47 in Southend-on-Sea
- Caring39 of 47 in Southend-on-Sea
- Responsive43 of 47 in Southend-on-Sea
- Well-led5 of 47 in Southend-on-Sea
CQC key question ratings, published 18 January 2024. Under each rating: how many agencies in Southend-on-Sea share it.
Specialisms
As listed with the regulator.
Family reviews
Be the first to review Golden Keys Care Agency Ltd. Your experience helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Golden Keys Care Agency Ltd in local context
- Rated Requires improvement. Across Southend-on-Sea, 84% of the 45 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (January 2024) is more recent than 69% of agency ratings in Southend-on-Sea.
- Registered with CQC in 2017: it has been registered longer than 78% of home care agencies in the area.
- It lists 9 specialisms with CQC; the typical agency in Southend-on-Sea lists 6.
- Areas CQC rated below Good: Safe (13% of home care agencies in Southend-on-Sea are also rated below Good here); Well-led (16% of home care agencies in Southend-on-Sea are also rated below Good here). Ask the provider what has changed since.
All figures compare it with other home care agencies in Southend-on-Sea; CQC register, Oct 2026.
Other agencies close by
Guides for families
Other home care agencies near Southend-on-Sea with recent ratings
- J.C.Michael Groups Ltd SouthendJun 2026 · under 0.5 miles
- SuperhealthcareJul 2026 · under 0.5 miles
- First Point 24May 2025 · 1.1 miles
Questions about Golden Keys Care Agency Ltd
- How is Golden Keys Care Agency Ltd rated for safety and leadership?
- The five CQC areas: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Read Safe and Well-led first; they say most about reliability.
- Can Golden Keys Care Agency Ltd care for someone with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- Is Golden Keys Care Agency Ltd registered with CQC?
- Registered, yes: location 1-3646981925 on the Care Quality Commission register, listed as a home care agency and was rated Requires improvement overall in January 2024.
- When did CQC last rate Golden Keys Care Agency Ltd?
- The latest rating is dated 18 January 2024, 2 years ago; ask whether there have been changes since.
- What kind of care can Golden Keys Care Agency Ltd offer?
- Golden Keys Care Agency Ltd is registered for homecare agencies. Ask which of these it provides at the moment.
- How much does Golden Keys Care Agency Ltd charge?
- Golden Keys Care Agency Ltd hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- What is Golden Keys Care Agency Ltd's address?
- The agency's base is Unit 1, 377 Southchurch Road, Southend On Sea, SS1 2PQ. Confirm that its carers travel to your area.
Agencies in neighbouring towns
In Southend-on-Sea
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.