Home care agency · Grimsby
Hales Group Limited - Grimsby
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · Families helped this month: 3
Illustrative photo, not of Hales Group Limited - Grimsby- Address
- 11 Dudley Street, Grimsby, DN31 2AW
- Run by
- Hales Group Limited (23 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported housing, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- February 2016 (10 years)
- Part of
- Hales Group Ltd
- Registered manager
- Suzanne Kay Rimmer Nicola Jayne Coleman
- Company check
- Active, trading since 1999 (27 years), accounts up to date (Companies House 03756814)
- Last CQC check
- 26 Jun 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Licensed by CQC for: Personal care
More in Grimsby: Home care in Grimsby (25) · Best rated home care agencies in Grimsby · Dementia care at home in Grimsby · Elderly care at home in Grimsby · Physical disability care at home in Grimsby · Live-in care in Grimsby
Read the full CQC inspection report · CQC location ID 1-2428541201
About this agency
Hales Group Limited - Grimsby in Grimsby is registered with the Care Quality Commission as a home care agency that also provides supported living, run by Hales Group Limited. The service is registered to support adults of all ages and children and lists dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders among its specialisms.
CQC rated it Good overall (June 2019). It is one of 25 CQC-registered home care agencies that have an office within 7 miles of Grimsby; 19 of those are rated Good or Outstanding.
History with CQC
Hales Group Limited - Grimsby has been registered with CQC since February 2016, about 10 years.
CQC has published 3 overall ratings for it (2016–2019), starting at Good; it has gone up 1 and down 1 time, and is now Good.
7 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
3 reports have been published for this location, most recently on 26 June 2019.
How it fits locally
There are 23 other agencies within 3 miles, 17 of them rated Good or Outstanding; the nearest is Adea Care Solutions Limited - Main office, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (2 of the nearest 24).
15 of the 19 nearest rated agencies have a more recent rating than this one.
It sits in Park ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Humber and North Yorkshire ICB.
The company behind Hales Group Limited - Grimsby
Hales Group Limited - Grimsby is run by Hales Group Limited (company 03756814), incorporated in 1999, 16 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 5 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
Hales Group Limited runs 23 CQC-registered services across 17 council areas; 18 of the 19 with a rating are Good or Outstanding (95%), against 88% for the same mix of services across England.
It trades under the Hales Group Ltd brand, which covers 24 services run by 2 registered providers.
Budgeting for this agency
We estimate visits from Hales Group Limited - Grimsby at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
People with savings under £23,250 may get help from North East Lincolnshire Council after a needs and financial assessment.
The inspection, summarised
- People were positive about their experience of the service and the care they received.
- They told us they felt very safe and secure with staff.
- People were protected from avoidable harm and abuse by staff who could identify and report safeguarding concerns.
- People's medicines were administered as prescribed and audited regularly.
Inspected 24 May 2019; report published 26 June 2019; supporting 305 people at the time. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Ratings for safety, care and leadership
- Safe19 of 20 in North East Lincolnshire
- Effective20 of 20 in North East Lincolnshire
- Caring19 of 20 in North East Lincolnshire
- Responsive18 of 20 in North East Lincolnshire
- Well-led18 of 20 in North East Lincolnshire
Source: CQC, published 26 June 2019. Under each rating: how many agencies in North East Lincolnshire share it.
Past CQC ratings
- Mar 2016
- May 2018
- Jun 2019
- Today Rating 7 years old
Every overall rating on record for this location, earliest first. The latest rating is an improvement on the one before.
CQC documents
- CQC inspection report 26 June 2019
- CQC inspection report 19 May 2018
- CQC inspection report 24 March 2016
The neighbourhood
- Ward
- Park
- Parliamentary constituency
- Great Grimsby and Cleethorpes
- Integrated care board
- NHS Humber and North Yorkshire Integrated Care Board
- Area classification
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in DN31 (10)
Bigger map · Route planner · OpenStreetMap (ODbL)
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. Care happens at home, not here: this is where the agency is run from.
The ratings in context
All five areas CQC looks at are rated Good for Hales Group Limited - Grimsby: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 17 of the 19 other agencies in North East Lincolnshire that CQC has rated.
Specialisms
Taken from its CQC registration.
Family reviews
Nobody has reviewed Hales Group Limited - Grimsby here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Where Hales Group Limited - Grimsby stands locally
- Rated Good. Across North East Lincolnshire, 95% of the 20 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (June 2019) is more recent than 20% of agency ratings in North East Lincolnshire.
- Registered with CQC in 2016: it has been registered longer than 72% of home care agencies in the area.
- It lists 10 specialisms with CQC; the typical agency in North East Lincolnshire lists 6.
Based on the CQC register for North East Lincolnshire as at Oct 2026.
Closest alternatives
Guides for families
- Care home top-up fees: third-party top-ups explained (2026)
- Attendance Allowance and Pension Credit: how one can increase the other
- Lasting power of attorney or deputyship: which do you need?
- Fair Deal Scheme Explained (2026): How the Nursing Homes Support Scheme Works
- A glossary of care and funding terms
Similar home care agencies near Grimsby, rated recently
- Jessy Care LtdJul 2026 · under 0.5 miles
- NurtrioJun 2026 · 0.6 miles
- Unicorn Healthcare ServicesFeb 2025 · 1.1 miles
Quick answers about Hales Group Limited - Grimsby
- Is Hales Group Limited - Grimsby a registered provider?
- Hales Group Limited - Grimsby is on the CQC register as a home care agency (ID 1-2428541201) and was rated Good overall in June 2019.
- What is Hales Group Limited - Grimsby's address?
- 11 Dudley Street, Grimsby, DN31 2AW is the agency's office; check it serves your postcode.
- When did CQC last rate Hales Group Limited - Grimsby?
- The rating now shown was published on 26 June 2019, 7 years ago. Ask what has changed since then, for example in management or staffing.
- Can Hales Group Limited - Grimsby care for someone with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- Which provider runs Hales Group Limited - Grimsby?
- Hales Group Limited is the registered provider for Hales Group Limited - Grimsby.
- What services is Hales Group Limited - Grimsby registered for?
- Hales Group Limited - Grimsby is registered for homecare agencies, supported housing, supported living. Ask which of these it provides at the moment.
- Is Hales Group Limited - Grimsby rated well for safety?
- CQC rates five key questions. For Hales Group Limited - Grimsby: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- What are Hales Group Limited - Grimsby's fees?
- We don't have published prices from Hales Group Limited - Grimsby yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
Home care in nearby towns
In North East Lincolnshire
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.