Is Head Office registered with CQC?

Yes: CQC lists it as a home care agency under location ID 1-9412949366 and was rated Requires improvement overall in June 2026.

Can Head Office care for someone with dementia?

Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.

How much does care from Head Office cost?

No fee list from Head Office has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.

Who runs Head Office?

Bespoke Guardians Ltd is the registered provider for Head Office.

Where is Head Office?

500-501 Welton Road, Swindon, SN5 7XE. That is the office; visits happen in your own home, so confirm your area is covered.

When was Head Office last inspected?

The rating now shown was published on 22 June 2026. Ask what has changed since then, for example in management or staffing.

How is Head Office rated for safety and leadership?

By key question, CQC gave: Safe: Requires improvement; Effective: Requires improvement; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led tend to say most about day-to-day reliability.

What services is Head Office registered for?

CQC lists Head Office under: homecare agencies. Check which of these it is actively providing now.

Head Office, Swindon (SN5): Home Care Agency Rated Requires improvement by CQC, Report and Reviews

Introducing Head Office

Head Office in Swindon is registered with the Care Quality Commission as a home care agency, run by Bespoke Guardians Ltd. The service is registered to support adults of all ages and children and lists dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and eating disorders among its specialisms.

CQC rated it Requires improvement overall (June 2026). Safe, Effective and Well-led were rated Requires improvement. It is one of 62 CQC-registered home care agencies that have an office within 7 miles of Swindon; 39 of those are rated Good or Outstanding.

How long it has been running

Registered in August 2020, it has 6 years on the CQC register.

CQC has published 2 overall ratings for it (2021–2026), starting at Inspected but not rated; it has gone up 0 and down 0 times, and is now Requires Improvement.

Ownership and company checks

Head Office is run by Bespoke Guardians Ltd (company 11786646), incorporated in 2019, 1 year before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.

Its registered business activity is other human health activities and other social work without accommodation.

Key points from CQC's visit

The service provides support to children and young people who have a range of needs, including mental health needs, learning disabilities and autism.
We identified concerns in relation to restrictive practices and unlawful restraint.
Additionally, people’s assessments and care plans did not always demonstrate the use of restraint was the least restrictive option.
One relative commented, “I am happy with the service.

Inspected 28 April 2021; report published 10 July 2021; supporting 20 people at the time. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.

The five key questions

SafeRequires improvement10 of 43 in Swindon
EffectiveRequires improvement4 of 43 in Swindon
CaringGood39 of 43 in Swindon
ResponsiveGood37 of 43 in Swindon
Well-ledRequires improvement6 of 43 in Swindon

From CQC's latest report, published 22 June 2026. Under each rating: how many agencies in Swindon share it.

The local picture

Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Milestones Trust Supported Living and Outreach Services (Swindon and Wiltshire), under 0.5 miles away.

It is registered for needs that fewer services nearby cover: children (1 of the nearest 25).

3 of the 17 nearest rated agencies have a more recent rating than this one.

It sits in Shaw & Westlea ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Bath and North East Somerset, Swindon and Wiltshire ICB.

What it may cost

We estimate visits from Head Office at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

Live-in arrangements here usually cost £1,450–£1,770 weekly.

With savings below £23,250, Swindon Council may contribute once it has carried out a free needs assessment.

What the ratings tell you

For Head Office, Safe, Effective and Well-led are rated below Good; 2 other areas are Good.

Across Swindon, 10 of 43 rated agencies are Requires improvement for Safe (23%), while 4 of 43 rated agencies are Requires improvement for Effective (9%), while 6 of 43 rated agencies are Requires improvement for Well-led (14%).

The Safe, Effective and Well-led findings are the part of the report to read closely; ask the manager what has been put right.

Who they support

Specialisms as registered with CQC.

Ratings over time

Jul 2021 Inspected but not rated
Jun 2026 Requires Improvement
Today Rated in the last 12 months

Published CQC ratings in date order.

CQC reports

CQC inspection report 10 July 2021

Where it is

Ward: Shaw & Westlea
Council: Swindon Borough Council · paying for care
Parliamentary constituency: Swindon South
NHS planning area: NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board
Type of area: Urban (nearer to a major town or city)
Neighbourhood deprivation: Among the 50% least deprived areas in England
Postcode district: Home care in SN5 (12)

Ward and NHS boundaries from official postcode data, Open Government Licence. Carers work from this office and visit homes in the surrounding area.

Worth asking

How do you keep the same small team of carers visiting?
What is the shortest visit you offer, and what do you charge at weekends and on bank holidays?
What dementia training do your carers have, and how do you handle refusals or distress?
What has changed since your last CQC inspection?

Our full checklist

Family reviews

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Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.

Compared with other agencies locally

Rated Requires improvement. Across Swindon, 83% of the 42 rated home care agencies are Good or Outstanding and 1 is Outstanding.
Its rating (June 2026) is more recent than 86% of agency ratings in Swindon.
Registered with CQC in 2020: it has been registered longer than 56% of home care agencies in the area.
It lists 9 specialisms with CQC; the typical agency in Swindon lists 5.
Areas CQC rated below Good: Safe (21% of home care agencies in Swindon are also rated below Good here); Effective (10% of home care agencies in Swindon are also rated below Good here); Well-led (17% of home care agencies in Swindon are also rated below Good here). Ask the provider what has changed since.

Benchmarked against all CQC-registered home care agencies in Swindon (Oct 2026).

Closest alternatives

Milestones Trust Supported Living and Outreach Services (Swindon and Wiltshire)Goodunder 0.5 miles
Lifeways Community Care (Swindon)Goodunder 0.5 miles
Family Support Care LimitedGoodunder 0.5 miles
Everlife (Swindon)Good0.9 miles
Care at Home (Swindon)Requires improvement0.9 miles
Penponds Homecare LtdGood0.9 miles

Guides for families

Recently rated home care agencies near Swindon

CARE 24/7 SOLUTIONS LIMITED
Good Dec 2025 · under 0.5 miles
Golden Hope Care Ltd
Good Aug 2025 · under 0.5 miles
Best Pinnacle Care Limited
Good Jul 2026 · under 0.5 miles

Head Office questions answered

Who runs Head Office?: Bespoke Guardians Ltd is the registered provider for Head Office.
What services is Head Office registered for?: CQC lists Head Office under: homecare agencies. Check which of these it is actively providing now.
How is Head Office rated for safety and leadership?: By key question, CQC gave: Safe: Requires improvement; Effective: Requires improvement; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led tend to say most about day-to-day reliability.
How much does care from Head Office cost?: No fee list from Head Office has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
Is Head Office registered with CQC?: Yes: CQC lists it as a home care agency under location ID 1-9412949366 and was rated Requires improvement overall in June 2026.
Where is Head Office?: 500-501 Welton Road, Swindon, SN5 7XE. That is the office; visits happen in your own home, so confirm your area is covered.
When was Head Office last inspected?: The rating now shown was published on 22 June 2026. Ask what has changed since then, for example in management or staffing.
Can Head Office care for someone with dementia?: Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.

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In Swindon

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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.

Head Office