Home care agency · Wallsend
Help at Home Care
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · Families helped this month: 4
Illustrative photo, not of Help at Home Care- Address
- Colbat Business Exchange, Cobalt Business Centre, Cobalt Park Way, Wallsend, NE28 9NZ
- Run by
- Help @ Home Care Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- September 2018 (8 years)
- Registered manager
- Fabion Wasarirevu
- Company check
- Active, trading since 2018 (8 years), accounts up to date (Companies House 11243029)
- Last CQC check
- 15 Jun 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Registered activities: Personal care
More in Wallsend: Home care in Wallsend (158) · Best rated home care agencies in Wallsend · Dementia care at home in Wallsend · Physical disability care at home in Wallsend · Learning disability care at home in Wallsend · Live-in care in Wallsend
Read the full CQC inspection report · CQC location ID 1-5783196286
The service in brief
Help at Home Care is a CQC-registered home care agency in Wallsend, run by Help @ Home Care Limited. Its registered specialisms include dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.
At its most recent rating, CQC judged it Good overall (June 2026). It is one of 158 CQC-registered home care agencies that have an office within 7 miles of Wallsend; 118 of those are rated Good or Outstanding.
Strengths and weak spots in the ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 22 of the 30 other agencies in North Tyneside that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
How CQC rated each area
- Safe75% score25 of 31 in North Tyneside
- Effective75% score29 of 31 in North Tyneside
- Caring75% score25 of 31 in North Tyneside
- Responsive75% score26 of 31 in North Tyneside
- Well-led75% score23 of 31 in North Tyneside
Ratings from CQC's most recent report, published 15 June 2026. Under each rating: how many agencies in North Tyneside share it.
The inspection, summarised
- Inspectors found people received safe, consistent and person-centred care and were supported to stay independent and connected to their communities.
- People were supported by familiar staff who understood their needs, and staffing, recruitment, training and supervision were well managed.
- Incidents, safeguarding concerns and risks were managed through clear processes, care plans were reviewed regularly, and learning was shared with staff.
- Leadership was described as effective and inclusive with a positive culture, and inspectors found no breaches, rating every area Good.
Inspected 1 May 2026; report published 15 June 2026; supporting 21 people at the time; registered manager: Fabion Wasarirevu. Summarised by us from CQC's published report (Open Government Licence). Read the full report.
Needs it is registered to meet
Registration details from CQC.
Who runs it
Help at Home Care is run by Help @ Home Care Limited (company 11243029), incorporated in 2018.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
How the scores break down
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, Help at Home Care scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 2 April 2026, published 15 June 2026 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Rating history
- Oct 2019
- Jun 2026
- Today Rated in the last 12 months
Published CQC ratings in date order.
CQC reports
- CQC inspection report 11 October 2019
Map and area details
- Ward
- Shiremoor
- Council
- North Tyneside Council · paying for care
- Parliamentary constituency
- Tynemouth
- NHS integrated care board
- NHS North East and North Cumbria Integrated Care Board
- Type of area
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Home care in NE28 (9)
View on OpenStreetMap · Plan a journey · Base map © OpenStreetMap
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
Track record
Help at Home Care has been registered with CQC since September 2018, about 8 years.
CQC has published 2 overall ratings for it (2019–2026), starting at Good and staying Good every time.
Costs to expect
We estimate visits from Help at Home Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
People with savings under £23,250 may get help from North Tyneside Council after a needs and financial assessment.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 13 of them rated Good or Outstanding, and the closest is Breeze Support Solutions, under 0.5 miles away.
1 of the 17 nearest rated agencies has a more recent rating than this one.
It sits in Shiremoor ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
Family reviews
There are no reviews of Help at Home Care yet. If you know the service, your experience could help someone else.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Where Help at Home Care stands locally
- Rated Good. Across North Tyneside, 84% of the 31 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (June 2026) is more recent than 94% of agency ratings in North Tyneside.
- Registered with CQC in 2018: it has been registered longer than 63% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in North Tyneside lists 6.
Compared with every CQC-registered home care agency in North Tyneside. Source: CQC register, Oct 2026.
Other agencies close by
Guides for families
Similar home care agencies near Wallsend, rated recently
- Flexible Support Options Ltd, Shiremoor Farm HouseMay 2025 · 1.1 miles
- Breeze Support SolutionsApr 2026 · 1.4 miles
- Housing 21 - Rowan CroftMar 2026 · 1.9 miles
Quick answers about Help at Home Care
- Which provider runs Help at Home Care?
- CQC lists Help @ Home Care Limited as the provider responsible for Help at Home Care.
- What services is Help at Home Care registered for?
- Its CQC registration covers homecare agencies. Ask Help at Home Care how it would adapt if needs increase.
- How did Help at Home Care score on each CQC key question?
- CQC rates five key questions. For Help at Home Care: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- How much does care from Help at Home Care cost?
- Help at Home Care has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Is Help at Home Care a registered provider?
- Yes. Help at Home Care is registered with the Care Quality Commission as a home care agency (location ID 1-5783196286) and was rated Good overall in June 2026.
- What is Help at Home Care's address?
- The agency's base is Colbat Business Exchange, Cobalt Business Centre, Cobalt Park Way, Wallsend, NE28 9NZ. Confirm that its carers travel to your area.
- When did CQC last rate Help at Home Care?
- 15 June 2026 is when the current rating was published. Check what has changed since, such as the manager or staffing.
- Does Help at Home Care support people with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
Look further afield
- Home care in Wallsend
- Home care in Tynemouth
- Home care in Whitley Bay
- Home care in Longbenton
- Home care in Hebburn
- Home care in Jarrow
- Home care in South Shields
- Home care in Seaton Delaval
- Home care in Dudley
- Home care in Newcastle upon Tyne
- Home care in Cleadon
- Home care in Cramlington
- Home care in Gateshead
- Home care in Whitburn
In North Tyneside
Your service? Put this badge on your website
Copy this code into your website. The badge updates itself if your CQC rating changes.
Is this your service? Claim it free to keep these details up to date, respond to families and add your own photos. See what members get.
Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.