Home care agency · Cheltenham
Helping Hands Cheltenham
Illustrative photo, not of Helping Hands Cheltenham- Address
- Festival House, Jessop Avenue, Cheltenham, GL50 3SH
- Run by
- Midshires Care Limited (150 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- May 2021 (5 years)
- Part of
- Midshires Care Ltd
- Registered manager
- India Gail Brookes Hickey
- Company check
- Active, trading since 2000 (26 years), accounts up to date (Companies House 03959933)
- Last CQC check
- 24 Aug 2022
- Typical fees Estimated
- £28.50–£35 an hour for visiting care, weekdays; live-in £1,380–£1,680 a week. Our figure, worked out from published prices in the region (Helping Hands publishes rates a little below the national median, plus a travel charge); the real price may differ. How we estimate
Registered to provide: Personal care · Treatment of disease, disorder or injury
More in Cheltenham: Home care in Cheltenham (61) · Best rated home care agencies in Cheltenham · Dementia care at home in Cheltenham · Elderly care at home in Cheltenham · Physical disability care at home in Cheltenham · Live-in care in Cheltenham
Full report at cqc.org.uk · CQC location ID 1-10926288707
About this agency
Registered with CQC as a home care agency, Helping Hands Cheltenham is based in Cheltenham, run by Midshires Care Limited. It supports adults of all ages, with registered specialisms in dementia, physical disabilities and sight or hearing loss.
Its latest CQC rating is Good overall (August 2022). It is one of 61 CQC-registered home care agencies that have an office within 7 miles of Cheltenham; 40 of those are rated Good or Outstanding.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 19 of them rated Good or Outstanding, and the closest is Cott's Care Solutions, under 0.5 miles away.
11 of the 22 nearest rated agencies have a more recent rating than this one.
It sits in Lansdown ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Gloucestershire ICB.
Costs to expect
We estimate visits from Helping Hands Cheltenham at £28.50–£35 an hour (visiting care, weekdays), based on published prices in the region (Helping Hands publishes rates a little below the national median, plus a travel charge). As an example, an hour each morning and a 30-minute evening call comes to about £330 a week.
Regional live-in prices sit at roughly £1,380–£1,680 per week.
Council help is possible below £23,250 in savings: ask Gloucestershire Council for a free care needs assessment.
Rating history
- Aug 2022
- Today Rating 4 years old
Published CQC ratings in date order.
Reports on the CQC website
- CQC inspection report 24 August 2022
The neighbourhood
- Ward
- Lansdown
- Parliamentary constituency
- Cheltenham
- NHS area (integrated care board)
- NHS Gloucestershire Integrated Care Board
- Area classification
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in GL50 (11)
See the wider area · Plan a journey · OpenStreetMap (ODbL)
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Carers work from this office and visit homes in the surrounding area.
The company behind Helping Hands Cheltenham
Helping Hands Cheltenham is run by Midshires Care Limited (company 03959933), incorporated in 2000, 21 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 6 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Midshires Care Limited runs 150 CQC-registered services across 100 council areas; 130 of the 133 with a rating are Good or Outstanding (98%), against 88% for the same mix of services across England.
4 of its services are in Gloucestershire.
It trades under the Midshires Care Ltd brand, which covers 150 services run by 1 registered provider.
The five key questions
- Safe106 of 129 in Gloucestershire
- Effective116 of 129 in Gloucestershire
- Caring113 of 129 in Gloucestershire
- Responsive115 of 129 in Gloucestershire
- Well-led83 of 129 in Gloucestershire
As rated by CQC, published 24 August 2022. Under each rating: how many agencies in Gloucestershire share it.
Track record
Helping Hands Cheltenham has been registered with CQC since May 2021, about 5 years.
CQC has rated it once overall, as Good, in August 2022.
4 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
What inspectors found
- People's needs were assessed when they first started using the service to ensure the service could meet their needs and to understand their personal likes and preferences.
- This information informed people's care plans which guided staff on how to deliver safe and effective care to people.
- Accidents and incidents were reported and responded to appropriately.
- People were supported to take their medicines safely by staff who were assessed as being competent in managing administering their medicines.
Inspected 25 July 2022; report published 24 August 2022. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
The ratings in context
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 82 of the 128 other agencies in Gloucestershire that CQC has rated.
Who they support
Taken from its CQC registration.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
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Helping Hands Cheltenham against its area
- Rated Good. Across Gloucestershire, 88% of the 125 rated home care agencies are Good or Outstanding and 9 are Outstanding.
- Its rating (August 2022) is more recent than 57% of agency ratings in Gloucestershire.
- Registered with CQC in 2021: it has been registered longer than 45% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Gloucestershire lists 5.
Compared with every CQC-registered home care agency in Gloucestershire. Source: CQC register, Oct 2026.
Closest alternatives
Guides for families
Similar home care agencies near Cheltenham, rated recently
- Raynsford Domiciliary CareMay 2025 · under 0.5 miles
- Your Life (Cheltenham)Sep 2026 · under 0.5 miles
- Merit Care LtdSep 2025 · 0.6 miles
Frequently asked about Helping Hands Cheltenham
- What is Helping Hands Cheltenham's address?
- Its office is at Festival House, Jessop Avenue, Cheltenham, GL50 3SH. Carers travel to people's homes, so check it covers your street.
- Is Helping Hands Cheltenham a registered provider?
- Yes. Helping Hands Cheltenham is registered with the Care Quality Commission as a home care agency (location ID 1-10926288707) and was rated Good overall in August 2022.
- Is Helping Hands Cheltenham registered for dementia care?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- When did CQC last rate Helping Hands Cheltenham?
- CQC published the current rating on 24 August 2022, 4 years ago. Older ratings are common, so ask about changes since.
- What kind of care can Helping Hands Cheltenham offer?
- Registration for Helping Hands Cheltenham covers: homecare agencies. Check which of these it offers today.
- Who runs Helping Hands Cheltenham?
- CQC lists Midshires Care Limited as the provider responsible for Helping Hands Cheltenham.
- What are Helping Hands Cheltenham's fees?
- Helping Hands Cheltenham has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- How is Helping Hands Cheltenham rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.