Home care agency · Cheltenham
Saracen Care Services Ltd
Top rated 2026 · one of the services in Gloucestershire rated Outstanding by CQC
Illustrative photo, not of Saracen Care Services Ltd- Address
- 53-57 Rodney Road, Cheltenham, GL50 1HX
- Run by
- Saracen Care Services Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- February 2014 (12 years)
- Registered manager
- Julia Everard
- Company check
- Active, trading since 2004 (22 years), accounts up to date (Companies House 05134674)
- Last CQC check
- 9 Nov 2019
- Typical fees Estimated
- £31.50–£38.50 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Licensed by CQC for: Personal care
More in Cheltenham: Home care in Cheltenham (61) · Best rated home care agencies in Cheltenham · Dementia care at home in Cheltenham · Elderly care at home in Cheltenham · Physical disability care at home in Cheltenham · Live-in care in Cheltenham
Open CQC's full report · CQC location ID 1-1260730033
The service in brief
Saracen Care Services Ltd is a CQC-registered home care agency that also provides supported living in Cheltenham, run by Saracen Care Services Limited. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities and sight or hearing loss.
At its most recent rating, CQC judged it Outstanding overall (November 2019). It is one of 61 CQC-registered home care agencies that have an office within 7 miles of Cheltenham; 40 of those are rated Good or Outstanding.
Each area CQC checks
- Safe106 of 129 in Gloucestershire
- Effective116 of 129 in Gloucestershire
- Caring10 of 129 in Gloucestershire
- Responsive7 of 129 in Gloucestershire
- Well-led11 of 129 in Gloucestershire
CQC key question ratings, published 9 November 2019. Under each rating: how many agencies in Gloucestershire share it; for example, 10 of 129 agencies in Gloucestershire rated Outstanding for Caring.
The company behind Saracen Care Services Ltd
Saracen Care Services Ltd is run by Saracen Care Services Limited (company 05134674), incorporated in 2004, 9 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
History with CQC
Saracen Care Services Ltd has been registered with CQC since February 2014, about 12 years.
CQC has published 2 overall ratings for it (2017–2019), starting at Outstanding and staying Outstanding every time.
The rating is 6 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
4 reports have been published for this location, most recently on 9 November 2019.
Budgeting for this agency
We estimate visits from Saracen Care Services Ltd at £31.50–£38.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £370 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
If savings are under the upper limit (£23,250 in England), Gloucestershire Council may pay part of the cost after a free care needs assessment.
Earlier inspections
- Jan 2017
- Nov 2019
- Today Rating 6 years old
Every overall rating on record for this location, earliest first.
CQC documents
- CQC inspection report 9 November 2019
- CQC inspection report 27 January 2017
- Inspection report 22 October 2014
- Inspection report 8 April 2014
The neighbourhood
- Ward
- College
- Parliamentary constituency
- Cheltenham
- Local NHS (ICB)
- NHS Gloucestershire Integrated Care Board
- Area classification
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in GL50 (11)
Bigger map · Plan a journey · Base map © OpenStreetMap
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). The office location; ask which streets and villages carers cover.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 19 of them rated Good or Outstanding, and the closest is Farecare Gloucestershire Limited, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (0 of the nearest 25).
19 of the 22 nearest rated agencies have a more recent rating than this one.
It sits in College ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Gloucestershire ICB.
The ratings in context
Area by area, Caring, Responsive and Well-led are rated Outstanding; 2 other areas are Good.
Across Gloucestershire, 10 of 129 rated agencies are Outstanding for Caring (8%), while 7 of 129 rated agencies are Outstanding for Responsive (5%), while 11 of 129 rated agencies are Outstanding for Well-led (9%).
Outstanding ratings for a single area are uncommon; the Caring, Responsive and Well-led section of the report gives examples of what inspectors saw.
Registered specialisms
Taken from its CQC registration.
What CQC's inspectors reported
- The service applied the principles and values of Registering the Right Support and other best practice guidance.
- These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
- The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion.
- People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
Inspected 5 September 2019; report published 9 November 2019. From the regulator's own summary (Open Government Licence). Read the full report.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Saracen Care Services Ltd against its area
- Rated Outstanding. Across Gloucestershire, 88% of the 125 rated home care agencies are Good or Outstanding and 9 are Outstanding.
- Its rating (November 2019) is more recent than 26% of agency ratings in Gloucestershire.
- Registered with CQC in 2014: it has been registered longer than 85% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Gloucestershire lists 5.
Based on the CQC register for Gloucestershire as at Oct 2026.
Also nearby
Guides for families
Cheltenham: home care agencies inspected recently
- Raynsford Domiciliary CareMay 2025 · under 0.5 miles
- Your Life (Cheltenham)Sep 2026 · under 0.5 miles
- Merit Care LtdSep 2025 · 0.6 miles
Frequently asked about Saracen Care Services Ltd
- What services is Saracen Care Services Ltd registered for?
- Saracen Care Services Ltd is registered for homecare agencies, supported living. Ask which of these it provides at the moment.
- Who is the registered provider for Saracen Care Services Ltd?
- The registered provider is Saracen Care Services Limited, according to CQC.
- What are Saracen Care Services Ltd's fees?
- Saracen Care Services Ltd hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- Is Saracen Care Services Ltd rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Outstanding; Responsive: Outstanding; Well-led: Outstanding. Safe and Well-led are the sections most worth your time.
- Where is Saracen Care Services Ltd based?
- The agency works from 53-57 Rodney Road, Cheltenham, GL50 1HX; ask which postcodes its carers cover.
- Is Saracen Care Services Ltd regulated by the Care Quality Commission?
- Yes. Saracen Care Services Ltd is registered with the Care Quality Commission as a home care agency (location ID 1-1260730033) and was rated Outstanding overall in November 2019.
- Does Saracen Care Services Ltd support people with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- How recent is Saracen Care Services Ltd's CQC rating?
- CQC published the current rating on 9 November 2019, 6 years ago. Older ratings are common, so ask about changes since.
Agencies in neighbouring towns
In Gloucestershire
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.