Home care agency · York
Home Instead Pocklington & Brough
Illustrative photo, not of Home Instead Pocklington & Brough- Address
- 14 Pavement, Pocklington, York, YO42 2AX
- Run by
- East Riding Home Care Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- September 2023 (3 years)
- Registered manager
- Rebecca Townsend
- Company check
- Active, trading since 2023 (3 years), accounts up to date (Companies House 14831974)
- Last CQC check
- 8 Jan 2026
- Typical fees Estimated
- £32.50–£40 an hour for visiting care, weekdays; live-in £1,560–£1,910 a week. Estimate only (Home Instead branches publish rates above the national median), from published local rates. How we estimate
Registered to provide: Personal care
More in Pocklington: Home care in Pocklington (5) · Dementia care at home in Pocklington · Elderly care at home in Pocklington · Care for adults under 65 at home in Pocklington
Open CQC's full report · CQC location ID 1-17431027202
Home Instead Pocklington & Brough at a glance
Home Instead Pocklington & Brough is a CQC-registered home care agency in York, run by East Riding Home Care Limited. Its CQC registration covers adults of all ages, including people living with dementia.
At its most recent rating, CQC judged it Good overall (January 2026). It is one of 5 CQC-registered home care agencies that have an office within 7 miles of Pocklington; 3 of those are rated Good or Outstanding.
Key points from CQC's visit
- It provides support to people living in their own homes.
- This is help with tasks related to personal hygiene and eating.
- Where they do, we also consider any wider social care provided.
- They described staff as kind, respectful, and attentive, and said the service made a real difference to their lives.
Quoted from the CQC report summary, Open Government Licence. Read the full report.
The ratings in context
All five areas CQC looks at are rated Good for Home Instead Pocklington & Brough: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 31 of the 43 other agencies in East Riding of Yorkshire that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 85% and its lowest is Safe at 72%, averaging 77% overall.
Who the service is registered for
Specialisms as registered with CQC.
How the scores break down
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Home Instead Pocklington & Brough scores 77%.
Safe 72%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation2 · Some shortfalls
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 85%
- Kindness, compassion and dignity4 · Exceptional
- Treating people as individuals4 · Exceptional
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 79%
- Person-centred Care4 · Exceptional
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 20 November 2025, published 8 January 2026 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
The neighbourhood
- Ward
- Pocklington Provincial
- Parliamentary constituency
- Goole and Pocklington
- NHS planning area
- NHS Humber and North Yorkshire Integrated Care Board
- Setting
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% least deprived areas in England
- Postcode district
- Home care in YO42 (5)
View on OpenStreetMap · Directions · Map data: OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
What it may cost
We estimate visits from Home Instead Pocklington & Brough at £32.50–£40 an hour (visiting care, weekdays), based on published prices in the region (Home Instead branches publish rates above the national median). As an example, an hour each morning and a 30-minute evening call comes to about £380 a week.
For live-in care, expect around £1,560–£1,910 a week in this region.
If savings are under the upper limit (£23,250 in England), East Riding of Yorkshire Council may pay part of the cost after a free care needs assessment.
The company behind Home Instead Pocklington & Brough
Home Instead Pocklington & Brough is run by East Riding Home Care Limited (company 14831974), incorporated in 2023.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
Each area CQC checks
- Safe72% score38 of 44 in East Riding of Yorkshire
- Effective75% score42 of 44 in East Riding of Yorkshire
- Caring85% score42 of 44 in East Riding of Yorkshire
- Responsive79% score39 of 44 in East Riding of Yorkshire
- Well-led75% score32 of 44 in East Riding of Yorkshire
Source: CQC, published 8 January 2026. Under each rating: how many agencies in East Riding of Yorkshire share it.
The local picture
There are 4 other agencies within 3 miles, 2 of them rated Good or Outstanding; the nearest is Bridge Case Management Ltd, under 0.5 miles away.
It sits in Pocklington Provincial ward, classed by ONS as urban (nearer to a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Humber and North Yorkshire ICB.
How long it has been running
Registered in September 2023, it has 3 years on the CQC register.
CQC has rated it once overall, as Good, in January 2026.
Family reviews
No family has reviewed Home Instead Pocklington & Brough on The Care Panel so far.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Where Home Instead Pocklington & Brough stands locally
- Rated Good. Across East Riding of Yorkshire, 86% of the 44 rated home care agencies are Good or Outstanding and 3 are Outstanding.
- Its rating (January 2026) is more recent than 84% of agency ratings in East Riding of Yorkshire.
- Registered with CQC in 2023: it has been registered longer than 22% of home care agencies in the area.
- It lists 3 specialisms with CQC; the typical agency in East Riding of Yorkshire lists 5.
Compared with every CQC-registered home care agency in East Riding of Yorkshire. Source: CQC register, Oct 2026.
Also nearby
Guides for families
Similar home care agencies near Pocklington, rated recently
- Lavender Fields Care VillageFeb 2025 · 2.8 miles
Questions about Home Instead Pocklington & Brough
- Is Home Instead Pocklington & Brough registered with CQC?
- Yes. Home Instead Pocklington & Brough is registered with the Care Quality Commission as a home care agency (location ID 1-17431027202) and was rated Good overall in January 2026.
- Where is Home Instead Pocklington & Brough?
- The agency works from 14 Pavement, Pocklington, York, YO42 2AX; ask which postcodes its carers cover.
- How recent is Home Instead Pocklington & Brough's CQC rating?
- CQC published the current rating on 8 January 2026. Older ratings are common, so ask about changes since.
- Is Home Instead Pocklington & Brough registered for dementia care?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- Which provider runs Home Instead Pocklington & Brough?
- Home Instead Pocklington & Brough is run by East Riding Home Care Limited, the registered provider on the CQC register.
- What kind of care can Home Instead Pocklington & Brough offer?
- Home Instead Pocklington & Brough is registered for homecare agencies. Ask which of these it provides at the moment.
- How did Home Instead Pocklington & Brough score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- How much does care from Home Instead Pocklington & Brough cost?
- No fee list from Home Instead Pocklington & Brough has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
More home care agencies nearby
In East Riding of Yorkshire
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.