Home care agency · Southwark
Home Instead Westminster
Top rated 2026 · one of the services in London rated Outstanding by CQC
Illustrative photo, not of Home Instead Westminster- Address
- St. Saviours House, 39-41 Union Street, London, SE1 1SD
- Run by
- Thames Senior Home Care Ltd
- Service
- Home care agency
- Registered with CQC
- May 2014 (12 years)
- Part of
- Home Instead
- Registered manager
- Frederic Michel Jean Mairet
- Company check
- Active, trading since 2013 (12 years), accounts up to date (Companies House 08819290)
- Last CQC check
- 12 Jun 2018
- Typical fees Estimated
- £38.50–£47 an hour for visiting care, weekdays; live-in £1,750–£2,140 a week. Estimated from prices published locally (Home Instead branches publish rates above the national median); not a quote. How we estimate
Registered activities: Personal care
CQC page for this service · CQC location ID 1-1440243773
About Home Instead Westminster
Home Instead Westminster in Southwark is registered with the Care Quality Commission as a home care agency, run by Thames Senior Home Care Ltd. The service is registered to support adults of all ages and lists dementia among its specialisms.
CQC rated it Outstanding overall (June 2018). It is one of 56 CQC-registered home care agencies that are based in the borough of Southwark; 16 of those are rated Good or Outstanding.
How long it has been running
Home Instead Westminster has been registered with CQC since May 2014, about 12 years.
CQC has published 2 overall ratings for it (2016–2018), starting at Good and improving to Outstanding.
At 8 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
2 reports have been published for this location, most recently on 12 June 2018.
Earlier inspections
- Feb 2016
- Jun 2018
- Today Rating 8 years old
CQC rating timeline for this address. The latest rating is an improvement on the one before.
Inspection reports to read
- CQC inspection report 12 June 2018
- CQC inspection report 26 February 2016
Location and local area
- Ward
- Borough & Bankside
- Parliamentary constituency
- Bermondsey and Old Southwark
- NHS planning area
- NHS South East London Integrated Care Board
- Setting
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in SE1 (25)
View on OpenStreetMap · Get directions · Base map © OpenStreetMap
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). The office location; ask which streets and villages carers cover.
The ratings in context
Area by area, Caring and Well-led are rated Outstanding; 3 other areas are Good.
Across Southwark, 1 of 26 rated agencies are Outstanding for Caring (4%), while 1 of 26 rated agencies are Outstanding for Well-led (4%).
Outstanding ratings for a single area are uncommon; the Caring and Well-led section of the report gives examples of what inspectors saw.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 6 of them rated Good or Outstanding, and the closest is Community Clinical Care Limited, under 0.5 miles away.
Every one of the 10 nearest rated agencies has a more recent rating than this one, so ask what has changed since its inspection.
It sits in Borough & Bankside ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS South East London ICB.
What it may cost
We estimate visits from Home Instead Westminster at £38.50–£47 an hour (visiting care, weekdays), based on published prices in the region (Home Instead branches publish rates above the national median). As an example, an hour each morning and a 30-minute evening call comes to about £450 a week.
Regional live-in prices sit at roughly £1,750–£2,140 per week.
Southwark Council can help with costs for people with savings under £23,250, starting with a free assessment.
What inspectors found
- This comprehensive inspection was commenced on 27 February 2018 and was announced.
- We spent two days at the provider's office and also visited two people who used the service in their own homes.
- The inspection visits were completed on 19 March 2018 and we completed telephone calls to people who use the service and their relatives on 29 March 2018.
- The service was rated as Good at the previous inspection in December 2015.
Inspected 19 March 2018; report published 12 June 2018; supporting 40 people at the time. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Who they support
Specialisms as registered with CQC.
The company behind Home Instead Westminster
Home Instead Westminster is run by Thames Senior Home Care Ltd (company 08819290), incorporated in 2013.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
It trades under the Home Instead brand, which covers 144 services run by 137 registered providers.
The five key questions
- Safe16 of 26 in Southwark
- Effective21 of 26 in Southwark
- Caring1 of 26 in Southwark
- Responsive19 of 26 in Southwark
- Well-led1 of 26 in Southwark
Source: CQC, published 12 June 2018. Under each rating: how many agencies in Southwark share it; for example, 1 of 26 agencies in Southwark rated Outstanding for Caring.
Family reviews
No family has reviewed Home Instead Westminster on The Care Panel so far.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
Where Home Instead Westminster stands locally
- Rated Outstanding. Across Southwark, 64% of the 25 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (June 2018) is more recent than 4% of agency ratings in Southwark.
- Registered with CQC in 2014: it has been registered longer than 91% of home care agencies in the area.
- It lists 3 specialisms with CQC; the typical agency in Southwark lists 5.
Comparison set: every registered home care agency in Southwark, CQC data for Oct 2026.
Also nearby
Guides for families
Newer ratings near Southwark
- Community Clinical Care LimitedJul 2026 · 1.0 miles
- Angels Domiciliary Care LimitedAug 2025 · 1.3 miles
Home Instead Westminster: common questions
- When was Home Instead Westminster last inspected?
- The latest rating is dated 12 June 2018, 8 years ago; ask whether there have been changes since.
- Is Home Instead Westminster registered for dementia care?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Is Home Instead Westminster registered with CQC?
- Yes: CQC lists it as a home care agency under location ID 1-1440243773 and was rated Outstanding overall in June 2018.
- Where is Home Instead Westminster based?
- Its office is at St. Saviours House, 39-41 Union Street, London, SE1 1SD. Carers travel to people's homes, so check it covers your street.
- How did Home Instead Westminster score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Outstanding; Responsive: Good; Well-led: Outstanding. Safe and Well-led tend to say most about day-to-day reliability.
- What are Home Instead Westminster's fees?
- Home Instead Westminster's prices aren't on our site yet. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). A written quote should spell out weekend, bank holiday and short-notice rates.
- Which provider runs Home Instead Westminster?
- On CQC's register the provider is Thames Senior Home Care Ltd.
- What type of care does Home Instead Westminster provide?
- Home Instead Westminster is registered for homecare agencies. Ask which of these it provides at the moment.
Look further afield
In Southwark
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.