Home care agency · Brentford
Housing 21 - Greenrod Place
Typical fee here £34–£41.50 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Housing 21 - Greenrod Place- Address
- Clayponds Lane, Brentford, TW8 0BN
- Run by
- Housing 21 (47 services)
- Type of provider
- Independent
- Service
- Home care agency, Supported housing
- Dementia
- Registered with CQC to support people living with dementia
- Pets
- Pets welcome (as stated on housing21.org.uk)
- Registered with CQC
- November 2010 (15 years)
- Part of
- Housing & Care 21
- Registered manager
- Fidelis Chanda
- Company check
- Active, accounts up to date (Companies House IP16791R)
- Last CQC check
- 3 Jun 2025
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Estimate only, from published local rates. How we estimate
Licensed by CQC for: Personal care
More in Hounslow: Home care in Hounslow (74) · Best rated home care agencies in Hounslow · Dementia care at home in Hounslow · Elderly care at home in Hounslow · Physical disability care at home in Hounslow · Live-in care in Hounslow
Read the full CQC inspection report · CQC location ID 1-125498386
About this agency
Registered with CQC as a home care agency, Housing 21 - Greenrod Place is based in Brentford, run by Housing 21. It supports older people, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Good overall (June 2025). It is one of 74 CQC-registered home care agencies that are based in the borough of Hounslow; 48 of those are rated Good or Outstanding.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 19 of them rated Good or Outstanding, and the closest is Healthvision - Hounslow, under 0.5 miles away.
5 of the 21 nearest rated agencies have a more recent rating than this one.
It sits in Brentford East ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS West and North London ICB.
How CQC rated each area
- Safe75% score46 of 52 in Hounslow
- Effective75% score49 of 52 in Hounslow
- Caring75% score51 of 52 in Hounslow
- Responsive75% score48 of 52 in Hounslow
- Well-led75% score44 of 52 in Hounslow
CQC key question ratings, published 3 June 2025. Under each rating: how many agencies in Hounslow share it.
CQC's scores in detail
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, Housing 21 - Greenrod Place scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
4 means exceptional and 1 means significant shortfalls (3 good, 2 some shortfalls). CQC data, assessed 24 April 2025, published 3 June 2025, Open Government Licence. Where no score shows, that statement wasn't part of this assessment and its earlier result still counts.
How its rating has changed
- Dec 2015
- May 2017
- Jan 2020
- Jun 2025
- Today Rating 1 year old
Published CQC ratings in date order.
CQC reports
- CQC inspection report 30 January 2020
- CQC inspection report 20 May 2017
- CQC inspection report 29 December 2015
- Inspection report 21 August 2013
- Inspection report 6 March 2013
- Inspection report 1 August 2011
Map and area details
- Ward
- Brentford East
- Parliamentary constituency
- Brentford and Isleworth
- Local NHS (ICB)
- NHS West and North London Integrated Care Board
- Type of area
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Home care in TW8 (14)
View on OpenStreetMap · Plan a journey · Map data: OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
What it may cost
We estimate visits from Housing 21 - Greenrod Place at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
Live-in care in this region typically runs £1,620–£1,980 a week.
If savings are under the upper limit (£23,250 in England), Hounslow Council may pay part of the cost after a free care needs assessment.
Strengths and weak spots in the ratings
All five areas CQC looks at are rated Good for Housing 21 - Greenrod Place: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 43 of the 51 other agencies in Hounslow that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
What inspectors found
- It provides personal care to people living in their own homes within an extra care scheme.
- Extra care housing is purpose-built or adapted single household accommodation in a shared site or building.
- The accommodation is rented and is the occupant’s own home.
- People told us they felt safe when they received care and this was supported by comments made by relatives.
Inspected 17 December 2019; report published 30 January 2020. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
How long it has been running
Housing 21 - Greenrod Place has been registered with CQC since November 2010, about 15 years.
CQC has published 4 overall ratings for it (2015–2025), starting at Requires improvement and improving to Good.
The CQC website holds 6 reports for it, the latest from 30 January 2020.
Registered specialisms
Registration details from CQC.
Who runs it
Housing 21 - Greenrod Place is run by Housing 21 (company IP16791R).
At Companies House, the company is listed as active, its accounts are filed on time and there is no insolvency history.
Housing 21 runs 47 CQC-registered services across 19 council areas; 45 of the 47 with a rating are Good or Outstanding (96%), against 88% for the same mix of services across England.
It trades under the Housing & Care 21 brand, which covers 47 services run by 1 registered provider.
Family reviews
Be the first to review Housing 21 - Greenrod Place. Your experience helps other families choose.
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How Housing 21 - Greenrod Place compares
- Rated Good. Across Hounslow, 94% of the 51 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (June 2025) is more recent than 80% of agency ratings in Hounslow.
- Registered with CQC in 2010, it is one of the longest-registered home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Hounslow lists 6.
Based on the CQC register for Hounslow as at Oct 2026.
Nearest home care agencies
Guides for families
Other home care agencies near Hounslow with recent ratings
- Excelcare Agency LtdApr 2026 · under 0.5 miles
- Pharma Homecare LTDApr 2025 · under 0.5 miles
- Allfor Care Alpha Care Recruitment West and Home Care Service LimitedApr 2025 · 0.7 miles
Housing 21 - Greenrod Place: common questions
- Which provider runs Housing 21 - Greenrod Place?
- On CQC's register the provider is Housing 21.
- What kind of care can Housing 21 - Greenrod Place offer?
- CQC lists Housing 21 - Greenrod Place under: homecare agencies, supported housing. Check which of these it is actively providing now.
- How did Housing 21 - Greenrod Place score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- How much does care from Housing 21 - Greenrod Place cost?
- Housing 21 - Greenrod Place has not published its fees with us. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Ask for a written quote that includes weekend and bank holiday rates.
- Is Housing 21 - Greenrod Place registered with CQC?
- Registered, yes: location 1-125498386 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in June 2025.
- What is Housing 21 - Greenrod Place's address?
- Clayponds Lane, Brentford, TW8 0BN is the agency's office; check it serves your postcode.
- How recent is Housing 21 - Greenrod Place's CQC rating?
- The rating now shown was published on 3 June 2025, 1 year ago. Ask what has changed since then, for example in management or staffing.
- Does Housing 21 - Greenrod Place support people with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
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In Hounslow
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.