Home care agency · Ipswich
Housing 21 - Oak House
Typical fee here £31.50–£38.50 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Top rated 2026 · one of the services in Suffolk rated Outstanding by CQC
Illustrative photo, not of Housing 21 - Oak House- Address
- Bentley Lane, Stutton, Ipswich, IP9 2RS
- Run by
- Housing 21 (47 services)
- Type of provider
- Independent
- Service
- Home care agency, Supported housing, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Pets
- Pets welcome (as stated on housing21.org.uk)
- Registered with CQC
- November 2010 (15 years)
- Part of
- Housing & Care 21
- Registered manager
- Tina Hyam
- Company check
- Active, accounts up to date (Companies House IP16791R)
- Last CQC check
- 1 Feb 2020
- Typical fees Estimated
- £31.50–£38.50 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Registered to provide: Personal care
More in Ipswich: Home care in Ipswich (86) · Best rated home care agencies in Ipswich · Dementia care at home in Ipswich · Elderly care at home in Ipswich · Physical disability care at home in Ipswich · Live-in care in Ipswich
Open CQC's full report · CQC location ID 1-125497944
The service in brief
Housing 21 - Oak House in Ipswich is registered with the Care Quality Commission as a home care agency that also provides supported living, run by Housing 21. The service is registered to support adults of all ages and lists dementia, physical disabilities, mental health conditions, sight or hearing loss and eating disorders among its specialisms.
CQC rated it Outstanding overall (February 2020). It is one of 56 CQC-registered home care agencies that have an office within 7 miles of Lawford; 33 of those are rated Good or Outstanding.
Strengths and weak spots in the ratings
Area by area, Caring and Well-led are rated Outstanding; 3 other areas are Good.
Across Suffolk, 17 of 144 rated agencies are Outstanding for Caring (12%), while 19 of 145 rated agencies are Outstanding for Well-led (13%).
The report's Caring and Well-led section explains what earned the Outstanding rating, which is a useful benchmark when comparing services.
Likely fees
We estimate visits from Housing 21 - Oak House at £31.50–£38.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £370 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
With savings below £23,250, Suffolk Council may contribute once it has carried out a free needs assessment.
Key points from CQC's visit
- ervice went above and beyond to ensure people were supported to live their lives as fully and independently as possible.
- It was clear staff made a positive impact on people's lives and the culture of the staff team and management was exceptionally caring.
- People who use the service, their relatives and healthcare professionals all agreed the service provided to people was exceptional.
- There were sufficient numbers of suitably trained staff to meet the needs of people living at Housing 21 – Oak House.
Inspected 23 October 2019; report published 1 February 2020. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Around Ipswich
There are 3 other agencies within 3 miles, 1 of them rated Good or Outstanding; the nearest is We Simply Care Ltd, 1.5 miles away.
It is registered for needs that fewer services nearby cover: mental health conditions (8 of the nearest 25).
7 of the 16 nearest rated agencies have a more recent rating than this one.
It sits in Stour ward, classed by ONS as smaller rural (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.
How its rating has changed
- Apr 2015
- May 2017
- Feb 2020
- Today Rating 6 years old
Overall ratings CQC has published for this location, oldest first. The latest rating is an improvement on the one before.
Published inspection reports
- CQC inspection report 1 February 2020
- CQC inspection report 12 May 2017
- CQC inspection report 24 April 2015
- Inspection report 12 December 2013
- Inspection report 13 November 2012
- Inspection report 14 February 2012
Where it is
- Ward
- Stour
- Council
- Suffolk County Council · paying for care
- Parliamentary constituency
- South Suffolk
- NHS integrated care board
- NHS Norfolk and Suffolk Integrated Care Board
- ONS area type
- Smaller rural, nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
Larger map · Plan a journey · Map © OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
CQC ratings, area by area
- Safe127 of 145 in Suffolk
- Effective131 of 144 in Suffolk
- Caring17 of 144 in Suffolk
- Responsive124 of 144 in Suffolk
- Well-led19 of 145 in Suffolk
From CQC's latest report, published 1 February 2020. Under each rating: how many agencies in Suffolk share it; for example, 17 of 144 agencies in Suffolk rated Outstanding for Caring.
Who runs it
Housing 21 - Oak House is run by Housing 21 (company IP16791R).
At Companies House, the company is listed as active, its accounts are filed on time and there is no insolvency history.
Housing 21 runs 47 CQC-registered services across 19 council areas; 45 of the 47 with a rating are Good or Outstanding (96%), against 88% for the same mix of services across England.
5 of its services are in Suffolk.
It trades under the Housing & Care 21 brand, which covers 47 services run by 1 registered provider.
Housing 21 - Oak House over the years
CQC registration dates from November 2010, so the service has been operating for around 15 years under its current registration.
CQC has published 3 overall ratings for it (2015–2020), starting at Good and improving to Outstanding.
6 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
The CQC website holds 6 reports for it, the latest from 1 February 2020.
Who the service is registered for
As listed with the regulator.
Family reviews
There are no reviews of Housing 21 - Oak House yet. If you know the service, your experience could help someone else.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
How Housing 21 - Oak House compares
- Rated Outstanding. Across Suffolk, 89% of the 145 rated home care agencies are Good or Outstanding and 19 are Outstanding.
- Its rating (February 2020) is more recent than 41% of agency ratings in Suffolk.
- Registered with CQC in 2010, it is one of the longest-registered home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Suffolk lists 5.
All figures compare it with other home care agencies in Suffolk; CQC register, Oct 2026.
Nearest home care agencies
Guides for families
Newer ratings near Ipswich
- Home Instead Senior CareFeb 2026 · 5.3 miles
- Aldanat CareSep 2026 · 6.3 miles
- Prime Care Domiciliary EssexMay 2025 · 6.5 miles
What families ask about Housing 21 - Oak House
- Can Housing 21 - Oak House care for someone with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- How recent is Housing 21 - Oak House's CQC rating?
- Its current CQC rating dates from 1 February 2020, 6 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Where is Housing 21 - Oak House?
- The agency's base is Bentley Lane, Stutton, Ipswich, IP9 2RS. Confirm that its carers travel to your area.
- Is Housing 21 - Oak House regulated by the Care Quality Commission?
- It is. The CQC register records Housing 21 - Oak House as a home care agency, location ID 1-125497944 and was rated Outstanding overall in February 2020.
- What are Housing 21 - Oak House's fees?
- Housing 21 - Oak House has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- How did Housing 21 - Oak House score on each CQC key question?
- CQC rates five key questions. For Housing 21 - Oak House: Safe: Good; Effective: Good; Caring: Outstanding; Responsive: Good; Well-led: Outstanding. Safe and Well-led tend to say most about day-to-day reliability.
- What kind of care can Housing 21 - Oak House offer?
- Registration for Housing 21 - Oak House covers: homecare agencies, supported housing, supported living. Check which of these it offers today.
- Who runs Housing 21 - Oak House?
- The registered provider is Housing 21, according to CQC.
Look further afield
In Suffolk
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.