Home care agency · Newcastle
Human Support Group Limited - Stoke on Trent
Illustrative photo, not of Human Support Group Limited - Stoke on Trent- Address
- Unit 5 Evolution Way, Hooters Hall Road, Lymedale West, Newcastle, ST5 9QF
- Run by
- The Human Support Group Limited (20 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- June 2013 (13 years)
- Registered manager
- Hayley Janet Latham
- Company check
- Active, trading since 1998 (28 years), accounts up to date (Companies House 03513906)
- Last CQC check
- 22 May 2021
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
CQC regulated activities: Personal care
More in Newcastle-under-Lyme: Home care in Newcastle-under-Lyme (104) · Best rated home care agencies in Newcastle-under-Lyme · Dementia care at home in Newcastle-under-Lyme · Elderly care at home in Newcastle-under-Lyme · Physical disability care at home in Newcastle-under-Lyme · Live-in care in Newcastle-under-Lyme
Read the full CQC inspection report · CQC location ID 1-791473786
Introducing Human Support Group Limited - Stoke on Trent
Human Support Group Limited - Stoke on Trent is a CQC-registered home care agency in Newcastle, run by The Human Support Group Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (May 2021). Responsive was rated Requires improvement. It is one of 104 CQC-registered home care agencies that have an office within 7 miles of Newcastle-under-Lyme; 45 of those are rated Good or Outstanding.
How CQC rated each area
- Safe79 of 99 in Staffordshire
- Effective88 of 99 in Staffordshire
- Caring92 of 99 in Staffordshire
- Responsive5 of 99 in Staffordshire
- Well-led67 of 99 in Staffordshire
Ratings from CQC's most recent report, published 22 May 2021. Under each rating: how many agencies in Staffordshire share it.
Strengths and weak spots in the ratings
Looking at the five areas: Responsive is rated below Good; 4 other areas are Good.
Across Staffordshire, 5 of 99 rated agencies are Requires improvement for Responsive (5%).
If you are considering it, read the Responsive section of the report first and ask what has changed since the inspection.
What inspectors found
- eople felt safe using the service because they had a regular group of care staff who got to know them well.
- People were protected from abuse and avoidable harm because a suitable system was operated to keep people safe.
- People were protected from the spread of infection and the provider had ensured practice was updated during the COVID-19 pandemic.
- People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Inspected 6 May 2021; report published 22 May 2021; supporting 73 people at the time. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 11 of them rated Good or Outstanding, and the closest is Austin Ben - Stoke, under 0.5 miles away.
4 of the 13 nearest rated agencies have a more recent rating than this one.
It sits in Holditch & Chesterton ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Staffordshire and Stoke-on-Trent ICB.
Rating history
- Dec 2015
- Apr 2017
- Nov 2019
- May 2021
- Today Rating 5 years old
Overall ratings CQC has published for this location, oldest first. The latest rating is an improvement on the one before.
Published inspection reports
- CQC inspection report 22 May 2021
- CQC inspection report 22 November 2019
- CQC inspection report 22 April 2017
- CQC inspection report 21 December 2015
Map and area details
- Ward
- Holditch & Chesterton
- Parliamentary constituency
- Newcastle-under-Lyme
- NHS planning area
- NHS Staffordshire and Stoke-on-Trent Integrated Care Board
- Setting
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Home care in ST5 (25)
Open the full map · Route planner · OpenStreetMap (ODbL)
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
Registered specialisms
Registration details from CQC.
Costs to expect
We estimate visits from Human Support Group Limited - Stoke on Trent at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
With savings below £23,250, Staffordshire Council may contribute once it has carried out a free needs assessment.
Track record
Registered in June 2013, it has 13 years on the CQC register.
CQC has published 4 overall ratings for it (2015–2021), starting at Requires improvement; it has gone up 2 and down 1 time, and is now Good.
No new overall rating has been published for 5 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
There are 4 CQC reports on file for this address; the newest is from 22 May 2021.
Who runs it
Human Support Group Limited - Stoke on Trent is run by The Human Support Group Limited (company 03513906), incorporated in 1998, 15 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
The Human Support Group Limited runs 20 CQC-registered services across 16 council areas; 15 of the 16 with a rating are Good or Outstanding (94%), against 88% for the same mix of services across England.
It trades under the City and County Healthcare Group brand, which covers 172 services run by 21 registered providers.
Family reviews
Nobody has reviewed Human Support Group Limited - Stoke on Trent here yet. Have you used it? A short, honest review helps the next family decide.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
How Human Support Group Limited - Stoke on Trent compares
- Rated Good. Across Staffordshire, 79% of the 97 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (May 2021) is more recent than 54% of agency ratings in Staffordshire.
- Registered with CQC in 2013: it has been registered longer than 91% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Staffordshire lists 6.
- Areas CQC rated below Good: Responsive (5% of home care agencies in Staffordshire are also rated below Good here). Ask the provider what has changed since.
Comparison set: every registered home care agency in Staffordshire, CQC data for Oct 2026.
Closest alternatives
Guides for families
Other home care agencies near Newcastle-under-Lyme with recent ratings
- Teasdale Healthcare LtdFeb 2026 · 2.0 miles
- Key 2 Care StokeOct 2026 · 2.4 miles
- Passion 4 CareDec 2025 · 2.6 miles
Quick answers about Human Support Group Limited - Stoke on Trent
- What type of care does Human Support Group Limited - Stoke on Trent provide?
- Registration for Human Support Group Limited - Stoke on Trent covers: homecare agencies. Check which of these it offers today.
- Which provider runs Human Support Group Limited - Stoke on Trent?
- On CQC's register the provider is The Human Support Group Limited.
- What are Human Support Group Limited - Stoke on Trent's fees?
- We don't have published prices from Human Support Group Limited - Stoke on Trent yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- How is Human Support Group Limited - Stoke on Trent rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Requires improvement; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- Where is Human Support Group Limited - Stoke on Trent?
- Its office is at Unit 5 Evolution Way, Hooters Hall Road, Lymedale West, Newcastle, ST5 9QF. Carers travel to people's homes, so check it covers your street.
- Is Human Support Group Limited - Stoke on Trent regulated by the Care Quality Commission?
- It is. The CQC register records Human Support Group Limited - Stoke on Trent as a home care agency, location ID 1-791473786 and was rated Good overall in May 2021.
- Can Human Support Group Limited - Stoke on Trent care for someone with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- How recent is Human Support Group Limited - Stoke on Trent's CQC rating?
- CQC published the current rating on 22 May 2021, 5 years ago. Older ratings are common, so ask about changes since.
Home care in nearby towns
In Staffordshire
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.