Home care agency · Chatham
London Care (Rogallo Place)
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of London Care (Rogallo Place)- Address
- Rogallo Place, Pilots View, Chatham, ME4 6FE
- Run by
- London Care Limited (24 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- December 2018 (7 years)
- Registered manager
- Emma Michelle Dempster
- Company check
- Active, trading since 1995 (31 years), accounts up to date (Companies House 03117278)
- Last CQC check
- 19 Dec 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
Regulated activities on its registration: Personal care
More in Chatham: Home care in Chatham (163) · Best rated home care agencies in Chatham · Dementia care at home in Chatham · Elderly care at home in Chatham · Physical disability care at home in Chatham · Live-in care in Chatham
Read the full CQC inspection report · CQC location ID 1-6161327605
About this agency
Registered with CQC as a home care agency, London Care (Rogallo Place) is based in Chatham, run by London Care Limited. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and drug or alcohol problems.
Its latest CQC rating is Requires improvement overall (December 2019). Safe, Responsive and Well-led were rated Requires improvement. It is one of 163 CQC-registered home care agencies that have an office within 7 miles of Chatham; 53 of those are rated Good or Outstanding.
What it may cost
We estimate visits from London Care (Rogallo Place) at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
With savings below £23,250, Medway Council may contribute once it has carried out a free needs assessment.
CQC ratings, area by area
- Safe16 of 49 in Medway
- Effective36 of 49 in Medway
- Caring44 of 49 in Medway
- Responsive9 of 49 in Medway
- Well-led15 of 49 in Medway
From CQC's latest report, published 19 December 2019. Under each rating: how many agencies in Medway share it.
How its rating has changed
- Dec 2019
- Today Rating 6 years old
Every overall rating on record for this location, earliest first.
CQC documents
- CQC inspection report 19 December 2019
The neighbourhood
- Ward
- Fort Horsted
- Council
- Medway Council · paying for care
- Parliamentary constituency
- Chatham and Aylesford
- NHS area (integrated care board)
- NHS Kent and Medway Integrated Care Board
- ONS area type
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% least deprived areas in England
- Postcode district
- Home care in ME4 (27)
Larger map · How to get there · Map © OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
What inspectors found
- People told us they received the care they needed, when they needed it.
- The recording of people's medicines was not consistently accurate.
- People had not been given an opportunity to discuss their end of life preferences if they wished to do so.
- Some shortfalls during the inspection had been found during audits but timely action had not been taken to address them.
Inspected 15 November 2019; report published 19 December 2019. From the regulator's own summary (Open Government Licence). Read the full report.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 8 of them rated Good or Outstanding, and the closest is White Cross Care Ltd, under 0.5 miles away.
11 of the 12 nearest rated agencies have a more recent rating than this one.
It sits in Fort Horsted ward, classed by ONS as urban (nearer to a major town or city), among the 30% least deprived neighbourhoods in England. NHS services here are planned by NHS Kent and Medway ICB.
Registered specialisms
From the CQC register; ask how each need is met in practice.
The ratings in context
For London Care (Rogallo Place), Safe, Responsive and Well-led are rated below Good; 2 other areas are Good.
Across Medway, 16 of 49 rated agencies are Requires improvement for Safe (33%), while 9 of 49 rated agencies are Requires improvement for Responsive (18%), while 15 of 49 rated agencies are Requires improvement for Well-led (31%).
The Safe, Responsive and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
How long it has been running
CQC registration dates from December 2018, so the service has been operating for around 7 years under its current registration.
There is a single overall rating on record, Requires improvement (December 2019).
No new overall rating has been published for 6 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
The company behind London Care (Rogallo Place)
London Care (Rogallo Place) is run by London Care Limited (company 03117278), incorporated in 1995, 23 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities and other social work without accommodation.
London Care Limited runs 24 CQC-registered services across 17 council areas; 19 of the 24 with a rating are Good or Outstanding (79%), against 88% for the same mix of services across England.
3 of its services are in Medway.
It trades under the City and County Healthcare Group brand, which covers 172 services run by 21 registered providers.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
London Care (Rogallo Place) in local context
- Rated Requires improvement. Across Medway, 65% of the 48 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (December 2019) is more recent than 25% of agency ratings in Medway.
- Registered with CQC in 2018: it has been registered longer than 74% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Medway lists 5.
- Areas CQC rated below Good: Safe (35% of home care agencies in Medway are also rated below Good here); Responsive (19% of home care agencies in Medway are also rated below Good here); Well-led (35% of home care agencies in Medway are also rated below Good here). Ask the provider what has changed since.
All figures compare it with other home care agencies in Medway; CQC register, Oct 2026.
Nearby options
Guides for families
Similar home care agencies near Chatham, rated recently
- Azure CareDec 2025 · 2.7 miles
- Galilee CareMar 2026 · 0.9 miles
- Intrinsic CareJul 2025 · 0.9 miles
London Care (Rogallo Place): common questions
- Is London Care (Rogallo Place) rated well for safety?
- The five CQC areas: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Requires improvement; Well-led: Requires improvement. Safe and Well-led are the two to read first in the report.
- How much does care from London Care (Rogallo Place) cost?
- London Care (Rogallo Place) hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- Who is the registered provider for London Care (Rogallo Place)?
- On CQC's register the provider is London Care Limited.
- What type of care does London Care (Rogallo Place) provide?
- Its CQC registration covers homecare agencies. Ask London Care (Rogallo Place) how it would adapt if needs increase.
- How recent is London Care (Rogallo Place)'s CQC rating?
- The rating now shown was published on 19 December 2019, 6 years ago. Ask what has changed since then, for example in management or staffing.
- Is London Care (Rogallo Place) registered for dementia care?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- Is London Care (Rogallo Place) regulated by the Care Quality Commission?
- Yes: CQC lists it as a home care agency under location ID 1-6161327605 and was rated Requires improvement overall in December 2019.
- Where is London Care (Rogallo Place)?
- Rogallo Place, Pilots View, Chatham, ME4 6FE. That is the office; visits happen in your own home, so confirm your area is covered.
Home care in nearby towns
In Medway
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.