Home care agency · Wembley
Krystal Care Services
Typical fee here £34–£41.50 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Krystal Care Services- Address
- 63 Gauntlett Court, Wembley, HA0 2PH
- Run by
- Ms Tracey Udeaku Obioha
- Type of provider
- Independent (owner-run)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- November 2019 (6 years)
- Registered manager
- *
- Last CQC check
- 6 Jul 2022
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Licensed by CQC for: Personal care
More in Brent: Home care in Brent (95) · Best rated home care agencies in Brent · Dementia care at home in Brent · Elderly care at home in Brent · Physical disability care at home in Brent · Live-in care in Brent
Open CQC's full report · CQC location ID 1-7921279398
The service in brief
Krystal Care Services is a CQC-registered home care agency in Wembley, run by Ms Tracey Udeaku Obioha. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (July 2022). It is one of 95 CQC-registered home care agencies that are based in the borough of Brent; 59 of those are rated Good or Outstanding.
How long it has been running
Krystal Care Services has been registered with CQC since November 2019, about 6 years.
Its only published overall rating so far is Good, from July 2022.
At 4 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
The registered provider
Krystal Care Services is the only service its provider, Ms Tracey Udeaku Obioha, runs, so it is an independent, single-site operator rather than part of a chain.
Who they support
As listed with the regulator.
From the latest CQC inspection
- People were kept safe from avoidable harm because care workers knew them well and understood how to protect them from abuse.
- The registered manager had the skills, knowledge and experience to perform their role and had a clear understanding of people's needs and oversight of the service.
- Care workers had access to the information they needed to provide safe and effective care and used that information to good effect.
- Staff recruitment and induction training processes promoted safety.
Inspected 16 June 2022; report published 6 July 2022. Quoted from the CQC report summary, Open Government Licence. Read the full report.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 19 of them rated Good or Outstanding, and the closest is 24/7 Assured Care Services Limited, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (8 of the nearest 25).
10 of the 19 nearest rated agencies have a more recent rating than this one.
It sits in Sudbury ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS West and North London ICB.
What it may cost
We estimate visits from Krystal Care Services at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
Live-in arrangements here usually cost £1,620–£1,980 weekly.
With savings below £23,250, Brent Council may contribute once it has carried out a free needs assessment.
Ratings for safety, care and leadership
- Safe57 of 69 in Brent
- Effective63 of 69 in Brent
- Caring68 of 69 in Brent
- Responsive68 of 69 in Brent
- Well-led56 of 69 in Brent
As rated by CQC, published 6 July 2022. Under each rating: how many agencies in Brent share it.
Reading Krystal Care Services's CQC ratings
Krystal Care Services has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 55 of the 68 other agencies in Brent that CQC has rated.
Rating history
- Jul 2022
- Today Rating 4 years old
CQC rating timeline for this address.
CQC reports
- CQC inspection report 6 July 2022
Location and local area
- Ward
- Sudbury
- Council
- London Borough of Brent · paying for care
- Parliamentary constituency
- Brent West
- Integrated care board
- NHS West and North London Integrated Care Board
- Type of area
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in HA0 (14)
Open the full map · Route planner · Map © OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
Family reviews
Be the first to review Krystal Care Services. Your experience helps other families choose.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Compared with other agencies locally
- Rated Good. Across Brent, 86% of the 69 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (July 2022) is more recent than 41% of agency ratings in Brent.
- Registered with CQC in 2019: it has been registered longer than 51% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Brent lists 6.
Compared with every CQC-registered home care agency in Brent. Source: CQC register, Oct 2026.
Also nearby
Guides for families
Recently rated home care agencies near Brent
- Eleanor Nursing & Social Care Ltd - Brent OfficeJan 2026 · 0.8 miles
- J.C.Michael Groups Ltd BrentMay 2025 · 1.2 miles
- Sihara Care - WembleyJan 2025 · 1.4 miles
Krystal Care Services questions answered
- Where is Krystal Care Services?
- 63 Gauntlett Court, Wembley, HA0 2PH is the agency's office; check it serves your postcode.
- Is Krystal Care Services registered with CQC?
- It is. The CQC register records Krystal Care Services as a home care agency, location ID 1-7921279398 and was rated Good overall in July 2022.
- Can Krystal Care Services care for someone with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- When did CQC last rate Krystal Care Services?
- CQC published the current rating on 6 July 2022, 4 years ago. Older ratings are common, so ask about changes since.
- What kind of care can Krystal Care Services offer?
- Registration for Krystal Care Services covers: homecare agencies. Check which of these it offers today.
- Who runs Krystal Care Services?
- The registered provider is Ms Tracey Udeaku Obioha, according to CQC.
- How much does Krystal Care Services charge?
- Krystal Care Services's prices aren't on our site yet. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). A written quote should spell out weekend, bank holiday and short-notice rates.
- How is Krystal Care Services rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
Home care in nearby towns
In Brent
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.