Home care agency · Chelmsford
Magic Helping Hands
Illustrative photo, not of Magic Helping Hands- Address
- Unit 202, 2 Cromar Way, Chelmsford, CM1 2QE
- Run by
- Magic Helping Hands Limited
- Service
- Home care agency
- Registered with CQC
- December 2018 (7 years)
- Registered manager
- Yema Kadijattu Akinwande
- Company check
- Active, trading since 2018 (8 years), accounts up to date (Companies House 11533812)
- Last CQC check
- 16 Apr 2026
- Typical fees Estimated
- £28.50–£35 an hour for visiting care, weekdays; live-in £1,380–£1,680 a week. Estimated from prices published locally (Helping Hands publishes rates a little below the national median, plus a travel charge); not a quote. How we estimate
Registered activities: Personal care
See this service on the CQC website · CQC location ID 1-6194028937
About Magic Helping Hands
Magic Helping Hands in Chelmsford is registered with the Care Quality Commission as a home care agency, run by Magic Helping Hands Limited. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Good overall (April 2026). It is one of 64 CQC-registered home care agencies that have an office within 7 miles of Chelmsford; 37 of those are rated Good or Outstanding.
Who it can help
Taken from its CQC registration.
Detailed scores
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, Magic Helping Hands scores 73%.
Safe 72%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks2 · Some shortfalls
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 71%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future2 · Some shortfalls
Well-led 71%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up2 · Some shortfalls
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
4 means exceptional and 1 means significant shortfalls (3 good, 2 some shortfalls). CQC data, assessed 30 January 2026, published 16 April 2026, Open Government Licence. Where no score shows, that statement wasn't part of this assessment and its earlier result still counts.
Rating history
- Dec 2019
- Apr 2023
- Apr 2026
- Today Rated in the last 12 months
Overall ratings CQC has published for this location, oldest first.
CQC documents
- CQC inspection report 1 April 2023
- CQC inspection report 18 December 2019
The neighbourhood
- Ward
- Waterhouse Farm
- Council
- Essex County Council · paying for care
- Parliamentary constituency
- Chelmsford
- Integrated care board
- NHS Essex Integrated Care Board
- Setting
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 20% least deprived areas in England
- Postcode district
- Home care in CM1 (38)
Open the full map · Plan a journey · © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
How CQC rated each area
- Safe72% score271 of 312 in Essex
- Effective75% score290 of 311 in Essex
- Caring75% score291 of 311 in Essex
- Responsive71% score292 of 311 in Essex
- Well-led71% score234 of 312 in Essex
From CQC's latest report, published 16 April 2026. Under each rating: how many agencies in Essex share it.
The company behind Magic Helping Hands
Magic Helping Hands is run by Magic Helping Hands Limited (company 11533812), incorporated in 2018.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse, residential care for older and disabled people and other residential care.
Inspection findings in brief
- This was a risk-based assessment due to the concerns received in relation to poor care and governance.
- This is help with tasks relating to personal hygiene and eating.
- Where they do, we also consider any wider social care provided.
- We spoke with people who use the service and their relatives, about their experiences of the care provided.
Inspected 23 February 2023; report published 1 April 2023. Taken from CQC's own findings (Open Government Licence). Read the full report.
How long it has been running
Registered in December 2018, it has 7 years on the CQC register.
CQC has published 3 overall ratings for it (2019–2026), starting at Requires improvement and improving to Good.
The CQC website holds 2 reports for it, the latest from 1 April 2023.
What it may cost
We estimate visits from Magic Helping Hands at £28.50–£35 an hour (visiting care, weekdays), based on published prices in the region (Helping Hands publishes rates a little below the national median, plus a travel charge). As an example, an hour each morning and a 30-minute evening call comes to about £330 a week.
A live-in carer typically costs £1,380–£1,680 a week locally.
If savings are under the upper limit (£23,250 in England), Essex Council may pay part of the cost after a free care needs assessment.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 13 of them rated Good or Outstanding, and the closest is PALS Ltd, under 0.5 miles away.
Its rating is more recent than any of the 14 nearest rated agencies.
It sits in Waterhouse Farm ward, classed by ONS as urban (nearer to a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS Essex ICB.
The ratings in context
All five areas CQC looks at are rated Good for Magic Helping Hands: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 233 of the 311 other agencies in Essex that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 71%, averaging 73% overall.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
How Magic Helping Hands compares
- Rated Good. Across Essex, 90% of the 310 rated home care agencies are Good or Outstanding and 12 are Outstanding.
- Its rating (April 2026) is more recent than 94% of agency ratings in Essex.
- Registered with CQC in 2018: it has been registered longer than 64% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Essex lists 6.
Benchmarked against all CQC-registered home care agencies in Essex (Oct 2026).
Nearest home care agencies
Guides for families
Other home care agencies near Chelmsford with recent ratings
- De Vere Care Partnership -ChelmsfordJul 2026 · under 0.5 miles
- A1 Home CareOct 2026 · under 0.5 miles
- Amazingly Care LtdOct 2025 · 0.7 miles
What families ask about Magic Helping Hands
- What type of care does Magic Helping Hands provide?
- Its CQC registration covers homecare agencies. Ask Magic Helping Hands how it would adapt if needs increase.
- Who is the registered provider for Magic Helping Hands?
- CQC lists Magic Helping Hands Limited as the provider responsible for Magic Helping Hands.
- How much does Magic Helping Hands charge?
- No fee list from Magic Helping Hands has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- How is Magic Helping Hands rated for safety and leadership?
- CQC rates five key questions. For Magic Helping Hands: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- What is Magic Helping Hands's address?
- The agency works from Unit 202, 2 Cromar Way, Chelmsford, CM1 2QE; ask which postcodes its carers cover.
- Is Magic Helping Hands registered with CQC?
- Magic Helping Hands is on the CQC register as a home care agency (ID 1-6194028937) and was rated Good overall in April 2026.
- Can Magic Helping Hands care for someone with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- When was Magic Helping Hands last inspected?
- The rating now shown was published on 16 April 2026. Ask what has changed since then, for example in management or staffing.
Compare other agencies nearby
In Essex
Run this service? Add your rating badge to your website
Paste this snippet into any page of your site; it keeps itself in step with your CQC rating.
Is this your service? Claim it free to reply to reviews and invite families to review you. Members add photos, prices and availability, and can receive enquiries.
Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.