Home care agency · Chelmsford
Servoca Complex Care - Chelmsford
Illustrative photo, not of Servoca Complex Care - Chelmsford- Address
- Unit 4b, Aquarium, 101 Lower Anchor Street, Chelmsford, CM2 0AU
- Run by
- Servoca Nursing & Care Limited
- Service
- Home care agency
- Registered with CQC
- December 2021 (4 years)
- Registered manager
- Michelle Kate Wellspring
- Company check
- Active, trading since 2002 (24 years), accounts up to date (Companies House 04427633)
- Last CQC check
- 7 Oct 2024
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
CQC regulated activities: Personal care · Treatment of disease, disorder or injury
Full report at cqc.org.uk · CQC location ID 1-12018523858
About Servoca Complex Care - Chelmsford
Servoca Complex Care - Chelmsford is a CQC-registered home care agency in Chelmsford, run by Servoca Nursing & Care Limited. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.
At its most recent rating, CQC judged it Good overall (October 2024). It is one of 64 CQC-registered home care agencies that have an office within 7 miles of Chelmsford; 37 of those are rated Good or Outstanding.
From the latest CQC inspection
- The assessment was prompted due to concerns raised in relation to staff performance and training.
- We found the service had fully investigated any issues with staff performance and training was in place to meet people’s specific needs.
- People and relatives were positive about the care provided to them or their family members.
Inspected 3 February 2023; report published 25 February 2023. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
How long it has been running
CQC registration dates from December 2021, so the service has been operating for around 4 years under its current registration.
CQC has published 2 overall ratings for it (2023–2024), starting at Good and staying Good every time.
What it may cost
We estimate visits from Servoca Complex Care - Chelmsford at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
If savings are under the upper limit (£23,250 in England), Essex Council may pay part of the cost after a free care needs assessment.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 12 of them rated Good or Outstanding, and the closest is Helping Hands Chelmsford, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (2 of the nearest 25).
2 of the 13 nearest rated agencies have a more recent rating than this one.
It sits in Moulsham and Central ward, classed by ONS as urban (nearer to a major town or city), among the 30% least deprived neighbourhoods in England. NHS services here are planned by NHS Essex ICB.
The company behind Servoca Complex Care - Chelmsford
Servoca Complex Care - Chelmsford is run by Servoca Nursing & Care Limited (company 04427633), incorporated in 2002, 19 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Who it can help
Registration details from CQC.
The ratings in context
All five areas CQC looks at are rated Good for Servoca Complex Care - Chelmsford: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 233 of the 311 other agencies in Essex that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
CQC's scores in detail
CQC's single assessment framework gives every quality statement a score out of 4, then reports each key question as a percentage. Averaged across the five areas, Servoca Complex Care - Chelmsford scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 27 August 2024, published 7 October 2024, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
Rating history
- Feb 2023
- Oct 2024
- Today Rating 2 years old
The location's rating record from CQC, from first to latest.
Published inspection reports
- CQC inspection report 25 February 2023
The neighbourhood
- Ward
- Moulsham and Central
- Council
- Essex County Council · paying for care
- Parliamentary constituency
- Chelmsford
- NHS area (integrated care board)
- NHS Essex Integrated Care Board
- Urban or rural
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% least deprived areas in England
- Postcode district
- Home care in CM2 (23)
Bigger map · Plan a journey · © OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
Safe, effective, caring, responsive, well-led
- Safe75% score271 of 312 in Essex
- Effective75% score290 of 311 in Essex
- Caring75% score291 of 311 in Essex
- Responsive75% score292 of 311 in Essex
- Well-led75% score234 of 312 in Essex
From CQC's latest report, published 7 October 2024. Under each rating: how many agencies in Essex share it.
Family reviews
There are no reviews of Servoca Complex Care - Chelmsford yet. If you know the service, your experience could help someone else.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Servoca Complex Care - Chelmsford in local context
- Rated Good. Across Essex, 90% of the 310 rated home care agencies are Good or Outstanding and 12 are Outstanding.
- Its rating (October 2024) is more recent than 82% of agency ratings in Essex.
- Registered with CQC in 2021: it has been registered longer than 45% of home care agencies in the area.
- It lists 10 specialisms with CQC; the typical agency in Essex lists 6.
Benchmarked against all CQC-registered home care agencies in Essex (Oct 2026).
Also nearby
Guides for families
Other home care agencies near Chelmsford with recent ratings
- De Vere Care Partnership -ChelmsfordJul 2026 · under 0.5 miles
- A1 Home CareOct 2026 · under 0.5 miles
- Amazingly Care LtdOct 2025 · 0.7 miles
Servoca Complex Care - Chelmsford questions answered
- Who is the registered provider for Servoca Complex Care - Chelmsford?
- CQC lists Servoca Nursing & Care Limited as the provider responsible for Servoca Complex Care - Chelmsford.
- What kind of care can Servoca Complex Care - Chelmsford offer?
- CQC lists Servoca Complex Care - Chelmsford under: homecare agencies. Check which of these it is actively providing now.
- Is Servoca Complex Care - Chelmsford rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- How much does Servoca Complex Care - Chelmsford charge?
- Servoca Complex Care - Chelmsford hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- Is Servoca Complex Care - Chelmsford registered with CQC?
- Servoca Complex Care - Chelmsford is on the CQC register as a home care agency (ID 1-12018523858) and was rated Good overall in October 2024.
- What is Servoca Complex Care - Chelmsford's address?
- The agency's base is Unit 4b, Aquarium, 101 Lower Anchor Street, Chelmsford, CM2 0AU. Confirm that its carers travel to your area.
- How recent is Servoca Complex Care - Chelmsford's CQC rating?
- Its current CQC rating dates from 7 October 2024, 2 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Does Servoca Complex Care - Chelmsford support people with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
Home care in nearby towns
In Essex
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.