Home care agency · Crawley
One to One Plus North
Illustrative photo, not of One to One Plus North- Address
- Outreach 3 Way, Ifield Avenue, Crawley, RH11 0JX
- Run by
- Outreach 3-Way (4 services)
- Type of provider
- Charity (registered charity 278140)
- Service
- Home care agency, Supported living
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- February 2011 (15 years)
- Part of
- Dimensions
- Registered manager
- Matthew David Cairns, Lisa Ann Oxlade, Oliver David Pitchford Wise
- Company check
- Active, trading since 1980 (46 years), accounts up to date (Companies House 01474488)
- Last CQC check
- 19 Mar 2020
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
Licensed by CQC for: Personal care
More in Crawley: Home care in Crawley (74) · Best rated home care agencies in Crawley · Elderly care at home in Crawley · Learning disability care at home in Crawley · Care for adults under 65 at home in Crawley · Live-in care in Crawley
Read the full CQC inspection report · CQC location ID 1-122114556
The service in brief
Registered with CQC as a home care agency that also provides supported living, One to One Plus North is based in Crawley, run by Outreach 3-Way. It supports adults of all ages, with registered specialisms in learning disabilities.
Its latest CQC rating is Good overall (March 2020). Effective was rated Requires improvement. It is one of 74 CQC-registered home care agencies that have an office within 7 miles of Crawley; 45 of those are rated Good or Outstanding.
Who runs it
One to One Plus North is run by Outreach 3-way (company 01474488), incorporated in 1980, 31 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 10 active directors and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse.
Outreach 3-Way runs 4 CQC-registered services across 2 council areas; 4 of the 4 with a rating are Good or Outstanding (100%), against 86% for the same mix of services across England.
3 of its services are in West Sussex.
It trades under the Dimensions brand, which covers 58 services run by 3 registered providers.
Registered specialisms
From the CQC register; ask how each need is met in practice.
How CQC rated each area
- Safe135 of 148 in West Sussex
- Effective7 of 148 in West Sussex
- Caring139 of 148 in West Sussex
- Responsive134 of 148 in West Sussex
- Well-led120 of 148 in West Sussex
CQC key question ratings, published 19 March 2020. Under each rating: how many agencies in West Sussex share it.
How its rating has changed
- Apr 2017
- Mar 2020
- Today Rating 6 years old
Every overall rating on record for this location, earliest first.
CQC reports
- CQC inspection report 19 March 2020
- CQC inspection report 27 April 2017
- Inspection report 27 March 2014
- Inspection report 13 April 2013
Where it is
- Ward
- Colgate & Rusper
- Parliamentary constituency
- Horsham
- NHS planning area
- NHS Surrey and Sussex Integrated Care Board
- Setting
- Smaller rural: nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Home care in RH11 (11)
View on OpenStreetMap · Get directions · Map data: OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. Care happens at home, not here: this is where the agency is run from.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 10 of them rated Good or Outstanding, and the closest is Care Givers Global UK Limited, 0.6 miles away.
10 of the 12 nearest rated agencies have a more recent rating than this one.
It sits in Colgate & Rusper ward, classed by ONS as smaller rural (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.
What it may cost
We estimate visits from One to One Plus North at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
People with savings under £23,250 may get help from West Sussex Council after a needs and financial assessment.
Strengths and weak spots in the ratings
Area by area, Effective is rated below Good; 4 other areas are Good.
Across West Sussex, 7 of 148 rated agencies are Requires improvement for Effective (5%).
The Effective findings are the part of the report to read closely; ask the manager what has been put right.
What inspectors found
- People were not always supported to have maximum choice and control of their lives.
- Staff did not always support them in the least restrictive way possible and in their best interests.
- The policies and systems in the service did not always support this practice.
- Peoples topical prescriptions, such as creams and lotions were not always stored in-line with best practice guidance.
Inspected 31 January 2020; report published 19 March 2020; supporting 20 people at the time. Taken from CQC's own findings (Open Government Licence). Read the full report.
How long it has been running
CQC registration dates from February 2011, so the service has been operating for around 15 years under its current registration.
CQC has published 2 overall ratings for it (2017–2020), starting at Good and staying Good every time.
6 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
4 reports have been published for this location, most recently on 19 March 2020.
Family reviews
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Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Compared with other agencies locally
- Rated Good. Across West Sussex, 94% of the 146 rated home care agencies are Good or Outstanding and 5 are Outstanding.
- Its rating (March 2020) is more recent than 31% of agency ratings in West Sussex.
- Registered with CQC in 2011, it is one of the longest-registered home care agencies in the area.
- It lists 3 specialisms with CQC; the typical agency in West Sussex lists 6.
- Areas CQC rated below Good: Effective (5% of home care agencies in West Sussex are also rated below Good here). Ask the provider what has changed since.
Comparison set: every registered home care agency in West Sussex, CQC data for Oct 2026.
Closest alternatives
Guides for families
Other home care agencies near Crawley with recent ratings
- Bright Care HorshamMar 2025 · 6.2 miles
- Metro Homecare LimitedDec 2025 · under 0.5 miles
- Bluestar Care & Support LTDDec 2025 · under 0.5 miles
One to One Plus North: common questions
- How much does care from One to One Plus North cost?
- No fee list from One to One Plus North has reached us. Visiting care typically costs £28–£38 an hour (typical 2026 prices in West Sussex). Get the quote in writing, including any extra charges.
- How is One to One Plus North rated for safety and leadership?
- CQC rates five key questions. For One to One Plus North: Safe: Good; Effective: Requires improvement; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- What type of care does One to One Plus North provide?
- One to One Plus North is registered with CQC for: homecare agencies, supported living. Ask the provider which needs it can meet now and as needs change.
- Who is the registered provider for One to One Plus North?
- CQC lists Outreach 3-Way as the provider responsible for One to One Plus North.
- Is One to One Plus North registered for dementia care?
- Not as a registered specialism. Some services still support people with mild dementia, so ask.
- How recent is One to One Plus North's CQC rating?
- The rating now shown was published on 19 March 2020, 6 years ago. Ask what has changed since then, for example in management or staffing.
- What is One to One Plus North's address?
- Outreach 3 Way, Ifield Avenue, Crawley, RH11 0JX. That is the office; visits happen in your own home, so confirm your area is covered.
- Is One to One Plus North regulated by the Care Quality Commission?
- It is. The CQC register records One to One Plus North as a home care agency, location ID 1-122114556 and was rated Good overall in March 2020.
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In West Sussex
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.