Home care agency · Camden
Penrose Care Limited
Typical fee here £35.50–£43.50 an hour Estimate
Free · 2 minutes · No obligation · Families helped this month: 4
Top rated 2026 · one of the services in London rated Outstanding by CQC
Illustrative photo, not of Penrose Care Limited- Address
- 9 McCrone Mews, Belsize Lane, London, NW3 5BG
- Run by
- Penrose Care Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- November 2012 (13 years)
- Registered manager
- Robert Vincent Stephenson-Padron
- Company check
- Active, trading since 2012 (14 years), accounts up to date (Companies House 08133405)
- Last CQC check
- 3 Mar 2022
- Typical fees Estimated
- £35.50–£43.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Registered to provide: Personal care
More in Camden: Home care in Camden (47) · Best rated home care agencies in Camden · Dementia care at home in Camden · Elderly care at home in Camden · Physical disability care at home in Camden · Live-in care in Camden
See this service on the CQC website · CQC location ID 1-519539290
Introducing Penrose Care Limited
Penrose Care Limited in Camden is registered with the Care Quality Commission as a home care agency, run by Penrose Care Ltd. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Outstanding overall (March 2022). It is one of 60 CQC-registered home care agencies that have an office within 2 miles of St John's Wood; 39 of those are rated Good or Outstanding.
The ratings in context
Area by area, Caring, Responsive and Well-led are rated Outstanding; 2 other areas are Good.
Across Camden, 2 of 32 rated agencies are Outstanding for Caring (6%), while 3 of 32 rated agencies are Outstanding for Responsive (9%), while 4 of 32 rated agencies are Outstanding for Well-led (13%).
Outstanding ratings for a single area are uncommon; the Caring, Responsive and Well-led section of the report gives examples of what inspectors saw.
Track record
Penrose Care Limited has been registered with CQC since November 2012, about 13 years.
CQC has published 3 overall ratings for it (2016–2022), starting at Good and improving to Outstanding.
4 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
There are 5 CQC reports on file for this address; the newest is from 3 March 2022.
Safe, effective, caring, responsive, well-led
- Safe28 of 32 in Camden
- Effective30 of 32 in Camden
- Caring2 of 32 in Camden
- Responsive3 of 32 in Camden
- Well-led4 of 32 in Camden
As rated by CQC, published 3 March 2022. Under each rating: how many agencies in Camden share it; for example, 2 of 32 agencies in Camden rated Outstanding for Caring.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 18 of them rated Good or Outstanding, and the closest is Sterling Standard Care Group, under 0.5 miles away.
13 of the 20 nearest rated agencies have a more recent rating than this one.
It sits in Belsize ward, classed by ONS as urban (nearer to a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS West and North London ICB.
Costs to expect
We estimate visits from Penrose Care Limited at £35.50–£43.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £410 a week.
Regional live-in prices sit at roughly £1,620–£1,980 per week.
People with savings under £23,250 may get help from Camden Council after a needs and financial assessment.
The company behind Penrose Care Limited
Penrose Care Limited is run by Penrose Care Ltd (company 08133405), incorporated in 2012.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Specialisms
Taken from its CQC registration.
Rating history
- Aug 2016
- Apr 2019
- Mar 2022
- Today Rating 4 years old
CQC rating timeline for this address.
Reports on the CQC website
- CQC inspection report 3 March 2022
- CQC inspection report 10 April 2019
- CQC inspection report 20 August 2016
- Inspection report 17 June 2014
- Inspection report 11 July 2013
Finding it
- Ward
- Belsize
- Council
- London Borough of Camden · paying for care
- Parliamentary constituency
- Hampstead and Highgate
- NHS planning area
- NHS West and North London Integrated Care Board
- Setting
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% least deprived areas in England
- Postcode district
- Home care in NW3 (9)
Larger map · Directions · Map © OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
From the latest CQC inspection
- Penrose Care was a small service embedded in the community in North London.
- The service had a well- defined ethos to remain small and provide holistic and highly personalised care.
- The most characteristic of the service was that the support they offered met people's specific needs and enabled them to live their lives as comfortable as possible despite the need for care and support.
- The service's commitment to improving people's lives led to their families being overjoyed with the care.
Inspected 25 November 2021; report published 3 March 2022; supporting 12 people at the time. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Family reviews
No family has reviewed Penrose Care Limited on The Care Panel so far.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Compared with other agencies locally
- Rated Outstanding. Across Camden, 91% of the 32 rated home care agencies are Good or Outstanding and 3 are Outstanding.
- Its rating (March 2022) is more recent than 41% of agency ratings in Camden.
- Registered with CQC in 2012: it has been registered longer than 85% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Camden lists 6.
Benchmarked against all CQC-registered home care agencies in Camden (Oct 2026).
Nearest home care agencies
Guides for families
Other home care agencies near Camden with recent ratings
- Bluebird Care (Westminster, Kensington & Chelsea)Apr 2026 · 0.9 miles
- St Johns WoodDec 2025 · under 0.5 miles
- Hedgerow HomecareJun 2026 · 0.6 miles
What families ask about Penrose Care Limited
- Is Penrose Care Limited registered for dementia care?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- When was Penrose Care Limited last inspected?
- The latest rating is dated 3 March 2022, 4 years ago; ask whether there have been changes since.
- Where is Penrose Care Limited based?
- 9 McCrone Mews, Belsize Lane, London, NW3 5BG. That is the office; visits happen in your own home, so confirm your area is covered.
- Is Penrose Care Limited registered with CQC?
- Yes: CQC lists it as a home care agency under location ID 1-519539290 and was rated Outstanding overall in March 2022.
- How much does care from Penrose Care Limited cost?
- No fee list from Penrose Care Limited has reached us. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Ask for a written quote that includes weekend and bank holiday rates.
- Is Penrose Care Limited rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Outstanding; Responsive: Outstanding; Well-led: Outstanding. Safe and Well-led are the two to read first in the report.
- What type of care does Penrose Care Limited provide?
- Its CQC registration covers homecare agencies. Ask Penrose Care Limited how it would adapt if needs increase.
- Who is the registered provider for Penrose Care Limited?
- Penrose Care Ltd is the registered provider for Penrose Care Limited.
Agencies in neighbouring towns
In Camden
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.