Home care agency · Darlington
Potensial North East Supported Living
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Potensial North East Supported Living- Address
- Flat 7 William House, Nestfield Street, Darlington, DL1 2LZ
- Run by
- Potensial Limited (28 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- April 2026 (6 months)
- Part of
- Potensial Limited
- Registered manager
- Elizabeth Gail Dalgleish
- Company check
- Active, trading since 2006 (20 years), accounts up to date (Companies House 05846789)
- Last CQC check
- 1 Feb 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Registered to provide: Personal care
More in Darlington: Home care in Darlington (25) · Best rated home care agencies in Darlington · Elderly care at home in Darlington · Learning disability care at home in Darlington · Mental health care at home in Darlington · Live-in care in Darlington
See this service on the CQC website · CQC location ID 1-27777596795
Potensial North East Supported Living at a glance
Potensial North East Supported Living is a CQC-registered home care agency that also provides supported living in Darlington, run by Potensial Limited. Its CQC registration covers adults of all ages, including people living with learning disabilities and mental health conditions.
At its most recent rating, CQC judged it Good overall (February 2023). It is one of 25 CQC-registered home care agencies that have an office within 7 miles of Darlington; 20 of those are rated Good or Outstanding.
How long it has been running
Potensial North East Supported Living registered with CQC in April 2026, so it is a new service.
CQC has published 2 overall ratings for it (2021–2023), starting at Requires improvement and improving to Good.
It has gone 3 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
This rating belongs to the former operator. The current provider has not had its own inspection here yet.
What the ratings tell you
Potensial North East Supported Living has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 14 of the 17 other agencies in Darlington that CQC has rated.
The local picture
There are 17 other agencies within 3 miles, 15 of them rated Good or Outstanding; the nearest is Springfield Healthcare (Darlington), 0.6 miles away.
10 of the 20 nearest rated agencies have a more recent rating than this one.
It sits in Stephenson ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
What it may cost
We estimate visits from Potensial North East Supported Living at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
Darlington Council can help with costs for people with savings under £23,250, starting with a free assessment.
Safe, effective, caring, responsive, well-led
- Safe17 of 18 in Darlington
- Effective17 of 18 in Darlington
- Caring16 of 18 in Darlington
- Responsive17 of 18 in Darlington
- Well-led15 of 18 in Darlington
Source: CQC, published 1 February 2023. Under each rating: how many agencies in Darlington share it.
Ratings over time
- May 2021
- Feb 2023
- Today Rating 3 years old
The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.
Map and area details
- Ward
- Stephenson
- Parliamentary constituency
- Darlington
- NHS area (integrated care board)
- NHS North East and North Cumbria Integrated Care Board
- ONS area type
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in DL1 (13)
View on OpenStreetMap · Get directions · Base map © OpenStreetMap
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
Ownership and company checks
Potensial North East Supported Living is run by Potensial Limited (company 05846789), incorporated in 2006, 19 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 4 active directors and there is no insolvency history.
Its registered business activity is other residential care.
Potensial Limited runs 28 CQC-registered services across 15 council areas; 27 of the 28 with a rating are Good or Outstanding (96%), against 84% for the same mix of services across England.
2 of its services are in Darlington.
It trades under the Potensial Limited brand, which covers 49 services run by 18 registered providers.
Registered specialisms
Specialisms as registered with CQC.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Potensial North East Supported Living against its area
- Rated Good. Across Darlington, 94% of the 18 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (February 2023) is more recent than 39% of agency ratings in Darlington.
- Registered with CQC in 2026, it is one of the newest home care agencies in the area.
- It lists 4 specialisms with CQC; the typical agency in Darlington lists 6.
Comparison set: every registered home care agency in Darlington, CQC data for Oct 2026.
Nearest home care agencies
Guides for families
Recently rated home care agencies near Darlington
- Chinite Home Care Darlington and NortheastOct 2026 · 0.7 miles
Quick answers about Potensial North East Supported Living
- Where is Potensial North East Supported Living?
- The agency works from Flat 7 William House, Nestfield Street, Darlington, DL1 2LZ; ask which postcodes its carers cover.
- Is Potensial North East Supported Living regulated by the Care Quality Commission?
- Potensial North East Supported Living is on the CQC register as a home care agency (ID 1-27777596795) and was rated Good overall in February 2023.
- Is Potensial North East Supported Living registered for dementia care?
- Dementia is not listed among the specialisms on its CQC registration. Ask the provider directly if this matters to you.
- When did CQC last rate Potensial North East Supported Living?
- The latest rating is dated 1 February 2023, 3 years ago; ask whether there have been changes since.
- What services is Potensial North East Supported Living registered for?
- Its CQC registration covers homecare agencies, supported living. Ask Potensial North East Supported Living how it would adapt if needs increase.
- Who is the registered provider for Potensial North East Supported Living?
- Potensial Limited is the registered provider for Potensial North East Supported Living.
- What are Potensial North East Supported Living's fees?
- We don't have published prices from Potensial North East Supported Living yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- How is Potensial North East Supported Living rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
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In Darlington
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.