Home care agency · Wimborne
Priority Home Care
Illustrative photo, not of Priority Home Care- Address
- Unit A3, Arena Business Centre, 9 Nimrod Way, East Dorset Trade Park, Wimborne, BH21 7UH
- Run by
- Priority Home Care Dorset Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- December 2018 (7 years)
- Registered manager
- Joshua James Grover Hibbert
- Company check
- Active, trading since 2012 (13 years), accounts up to date (Companies House 08290323)
- Last CQC check
- 12 Aug 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
CQC regulated activities: Personal care
More in Ferndown: Home care in Ferndown (138) · Best rated home care agencies in Ferndown · Dementia care at home in Ferndown · Elderly care at home in Ferndown · Physical disability care at home in Ferndown · Live-in care in Ferndown
Full report at cqc.org.uk · CQC location ID 1-6150600518
Introducing Priority Home Care
Registered with CQC as a home care agency, Priority Home Care is based in Wimborne, run by Priority Home Care Dorset Ltd. It supports older people, with registered specialisms in dementia, physical disabilities and sight or hearing loss.
Its latest CQC rating is Good overall (August 2025). Well-led was rated Requires improvement. It is one of 138 CQC-registered home care agencies that have an office within 7 miles of Ferndown; 103 of those are rated Good or Outstanding.
The company behind Priority Home Care
Priority Home Care is run by Priority Home Care Dorset Ltd (company 08290323), incorporated in 2012, 6 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is nursing care.
Budgeting for this agency
We estimate visits from Priority Home Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
Council help is possible below £23,250 in savings: ask Dorset Council for a free care needs assessment.
Needs it is registered to meet
Taken from its CQC registration.
The five key questions
- Safe69% score65 of 67 in Dorset
- Effective75% score63 of 67 in Dorset
- Caring75% score58 of 67 in Dorset
- Responsive75% score63 of 67 in Dorset
- Well-led57% score5 of 67 in Dorset
From CQC's latest report, published 12 August 2025. Under each rating: how many agencies in Dorset share it.
How it fits locally
There are 19 other agencies within 3 miles, 15 of them rated Good or Outstanding; the nearest is Agincare UK Ferndown, under 0.5 miles away.
8 of the 20 nearest rated agencies have a more recent rating than this one.
It sits in Ferndown North ward, classed by ONS as urban (nearer to a major town or city), among the 30% least deprived neighbourhoods in England. NHS services here are planned by NHS Dorset ICB.
Scores behind the rating
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Priority Home Care scores 70%.
Safe 69%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding2 · Some shortfalls
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation2 · Some shortfalls
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 57%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders2 · Some shortfalls
- Freedom to speak up2 · Some shortfalls
- Workforce equality, diversity and inclusion2 · Some shortfalls
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation2 · Some shortfalls
Scale: 1 (significant shortfalls) to 4 (exceptional). From CQC, assessed 12 May 2025, published 12 August 2025, Open Government Licence. Statements without a score were not reassessed and their earlier result stands.
Earlier inspections
- Apr 2019
- Aug 2025
- Today Rating 1 year old
Overall ratings CQC has published for this location, oldest first.
CQC reports
- CQC inspection report 9 April 2019
Location and local area
- Ward
- Ferndown North
- Council
- Dorset Council · paying for care
- Parliamentary constituency
- Christchurch
- NHS integrated care board
- NHS Dorset Integrated Care Board
- Type of area
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% least deprived areas in England
- Postcode district
- Home care in BH21 (14)
Open the full map · Get directions · Base map © OpenStreetMap
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
History with CQC
Registered in December 2018, it has 7 years on the CQC register.
CQC has published 2 overall ratings for it (2019–2025), starting at Good and staying Good every time.
The ratings in context
Looking at the five areas: Well-led is rated below Good; 4 other areas are Good.
Across Dorset, 5 of 67 rated agencies are Requires improvement for Well-led (7%).
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 57%, averaging 70% overall.
The Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Key points from CQC's visit
- The service was providing care and support to 8 people in their own homes.
- Not everyone who used the service received personal care.
- This is help with tasks related to personal hygiene.
- A relative told us that staff were, “Friendly, patient, attentive.”
Inspected 14 March 2019; report published 9 April 2019. Taken from CQC's own findings (Open Government Licence). Read the full report.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Where Priority Home Care stands locally
- Rated Good. Across Dorset, 98% of the 66 rated home care agencies are Good or Outstanding and 3 are Outstanding.
- Its rating (August 2025) is more recent than 64% of agency ratings in Dorset.
- Registered with CQC in 2018: it has been registered longer than 54% of home care agencies in the area.
- It lists 4 specialisms with CQC; the typical agency in Dorset lists 5.
- Areas CQC rated below Good: Well-led (8% of home care agencies in Dorset are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered home care agencies in Dorset (Oct 2026).
Closest alternatives
Guides for families
Newer ratings near Ferndown
- Lewis-Manning Hospice CareAug 2026 · 6.5 miles
- Bridgewater CareAug 2026 · under 0.5 miles
- Green Lanes Projects LimitedJul 2025 · under 0.5 miles
What families ask about Priority Home Care
- When did CQC last rate Priority Home Care?
- Its current CQC rating dates from 12 August 2025, 1 year ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Does Priority Home Care support people with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- Is Priority Home Care regulated by the Care Quality Commission?
- Yes: CQC lists it as a home care agency under location ID 1-6150600518 and was rated Good overall in August 2025.
- Where is Priority Home Care?
- Unit A3, Arena Business Centre, 9 Nimrod Way, East Dorset Trade Park, Wimborne, BH21 7UH. That is the office; visits happen in your own home, so confirm your area is covered.
- How did Priority Home Care score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
- How much does care from Priority Home Care cost?
- Priority Home Care has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Who runs Priority Home Care?
- Priority Home Care Dorset Ltd is the registered provider for Priority Home Care.
- What kind of care can Priority Home Care offer?
- CQC lists Priority Home Care under: homecare agencies. Check which of these it is actively providing now.
More home care agencies nearby
In Dorset
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.