Home care agency · Consett
Quality First Care Services
Illustrative photo, not of Quality First Care Services- Address
- Office 15, Consett Innovation Centre, Ponds Court Business Park, Genesis Way, Consett, DH8 5XP
- Run by
- Quality First Care Services Ltd (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- August 2018 (8 years)
- Registered manager
- Ruth Faith Nwokobia
- Company check
- Active, trading since 2018 (8 years), accounts up to date (Companies House 11242404)
- Last CQC check
- 19 Sep 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
CQC regulated activities: Personal care
More in Consett: Home care in Consett (11) · Best rated home care agencies in Consett · Dementia care at home in Consett · Elderly care at home in Consett · Physical disability care at home in Consett
Open CQC's full report · CQC location ID 1-5500838383
Quality First Care Services at a glance
Quality First Care Services is a CQC-registered home care agency in Consett, run by Quality First Care Services Ltd. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (September 2019), with Caring rated Outstanding. It is one of 11 CQC-registered home care agencies that have an office within 7 miles of Consett; 8 of those are rated Good or Outstanding.
What the ratings tell you
Looking at the five areas: Caring is rated Outstanding; 4 other areas are Good.
Across County Durham, 5 of 50 rated agencies are Outstanding for Caring (10%).
The report's Caring section explains what earned the Outstanding rating, which is a useful benchmark when comparing services.
Earlier inspections
- Sep 2019
- Today Rating 7 years old
CQC rating timeline for this address.
Published inspection reports
- CQC inspection report 19 September 2019
Map and area details
- Ward
- Consett North
- Council
- Durham County Council · paying for care
- Parliamentary constituency
- Blaydon and Consett
- NHS integrated care board
- NHS North East and North Cumbria Integrated Care Board
- Type of area
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in DH8 (8)
Open the full map · Get directions · Map © OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
Inspection findings in brief
- People told us staff were exceptionally kind and caring.
- People said staff, including the registered manager, had exceeded their expectations of a care service.
- People and relatives had exceptionally high levels of trust in staff which had an extremely positive impact on their wellbeing.
- People, relatives and health professionals described staff as "outstanding," "brilliant" and "superb." Staff supported people to remain independent and promoted their dignity.
Inspected 23 July 2019; report published 19 September 2019. Taken from CQC's own findings (Open Government Licence). Read the full report.
Ownership and company checks
Quality First Care Services is run by Quality First Care Services Ltd (company 11242404), incorporated in 2018.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors, there is no insolvency history and it has registered charges (usually loans secured on property).
Its registered business activity is other residential care.
Quality First Care Services Ltd runs 2 CQC-registered services across 2 council areas.
The local picture
There are 7 other agencies within 3 miles, 4 of them rated Good or Outstanding; the nearest is Tailored Family Support Ltd, under 0.5 miles away.
Every one of the 7 nearest rated agencies has a more recent rating than this one, so ask what has changed since its inspection.
It sits in Consett North ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
What it may cost
We estimate visits from Quality First Care Services at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
With savings below £23,250, County Durham Council may contribute once it has carried out a free needs assessment.
Who they support
As listed with the regulator.
How long it has been running
CQC registration dates from August 2018, so the service has been operating for around 8 years under its current registration.
So far CQC has published one overall rating: Good, in September 2019.
No new overall rating has been published for 7 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
Safe, effective, caring, responsive, well-led
- Safe44 of 50 in County Durham
- Effective46 of 50 in County Durham
- Caring5 of 50 in County Durham
- Responsive46 of 50 in County Durham
- Well-led40 of 50 in County Durham
Ratings from CQC's most recent report, published 19 September 2019. Under each rating: how many agencies in County Durham share it; for example, 5 of 50 agencies in County Durham rated Outstanding for Caring.
Family reviews
Nobody has reviewed Quality First Care Services here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
How Quality First Care Services compares
- Rated Good. Across County Durham, 94% of the 48 rated home care agencies are Good or Outstanding and 3 are Outstanding.
- Its rating (September 2019) is more recent than 6% of agency ratings in County Durham.
- Registered with CQC in 2018: it has been registered longer than 57% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in County Durham lists 6.
Comparison set: every registered home care agency in County Durham, CQC data for Oct 2026.
Nearest home care agencies
Guides for families
Consett: home care agencies inspected recently
- The Care and Support Group County DurhamJun 2025 · 5.8 miles
Questions about Quality First Care Services
- Is Quality First Care Services registered for dementia care?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- When did CQC last rate Quality First Care Services?
- The rating now shown was published on 19 September 2019, 7 years ago. Ask what has changed since then, for example in management or staffing.
- What is Quality First Care Services's address?
- The agency's base is Office 15, Consett Innovation Centre, Ponds Court Business Park, Genesis Way, Consett, DH8 5XP. Confirm that its carers travel to your area.
- Is Quality First Care Services registered with CQC?
- Yes. Quality First Care Services is registered with the Care Quality Commission as a home care agency (location ID 1-5500838383) and was rated Good overall in September 2019.
- How much does Quality First Care Services charge?
- Quality First Care Services has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- Is Quality First Care Services rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Outstanding; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- What services is Quality First Care Services registered for?
- Registration for Quality First Care Services covers: homecare agencies. Check which of these it offers today.
- Who is the registered provider for Quality First Care Services?
- Quality First Care Services Ltd is the registered provider for Quality First Care Services.
Agencies in neighbouring towns
In County Durham
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.