Home care agency · Lambeth
Rathbone Outreach
Illustrative photo, not of Rathbone Outreach- Address
- The Old Library, 14-16 Knight Hill, West Norwood, London, SE27 0HY
- Run by
- Lambeth Elfrida Rathbone Society
- Type of provider
- Charity (registered charity 1096727)
- Service
- Home care agency, Supported living
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- December 2010 (15 years)
- Registered manager
- Georgia Rosemarie Stella Harvey
- Company check
- Active, trading since 2002 (23 years), accounts up to date (Companies House 04590396)
- Last CQC check
- 11 Jan 2024
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Our estimate from published local prices, not a quote. How we estimate
Regulated activities on its registration: Personal care
More in Lambeth: Home care in Lambeth (60) · Best rated home care agencies in Lambeth · Physical disability care at home in Lambeth · Learning disability care at home in Lambeth · Mental health care at home in Lambeth · Live-in care in Lambeth
Full report at cqc.org.uk · CQC location ID 1-109913358
About Rathbone Outreach
Registered with CQC as a home care agency that also provides supported living, Rathbone Outreach is based in Lambeth, run by Lambeth Elfrida Rathbone Society. It supports children and young people, with registered specialisms in physical disabilities, learning disabilities, mental health conditions and drug or alcohol problems.
Its latest CQC rating is Good overall (January 2024). Well-led was rated Requires improvement. It is one of 51 CQC-registered home care agencies that have an office within 2 miles of Streatham; 34 of those are rated Good or Outstanding.
Rathbone Outreach over the years
CQC registration dates from December 2010, so the service has been operating for around 15 years under its current registration.
CQC has published 3 overall ratings for it (2016–2024), starting at Good and staying Good every time.
The CQC website holds 6 reports for it, the latest from 11 January 2024.
Who the service is registered for
Taken from its CQC registration.
What inspectors found
- Right Support: Risks to people's health and wellbeing were managed well and people were included in the risk management processes.
- The provider supported people to take their medicines safely.
- Staffing levels were sufficient to maintain people's safety and ensure their health and social needs were met.
- Right Care: People were treated with kindness and compassion and they received person-centred care from well trained staff that knew them well.
Inspected 6 November 2023; report published 11 January 2024. Taken from CQC's own findings (Open Government Licence). Read the full report.
How its rating has changed
- Mar 2016
- Nov 2018
- Jan 2024
- Today Rating 2 years old
CQC rating timeline for this address.
CQC documents
- CQC inspection report 11 January 2024
- CQC inspection report 1 November 2018
- CQC inspection report 22 March 2016
- Inspection report 22 February 2014
- Inspection report 19 February 2013
- Inspection report 10 March 2011
Finding it
- Ward
- Knight's Hill
- Council
- London Borough of Lambeth · paying for care
- Parliamentary constituency
- Dulwich and West Norwood
- NHS integrated care board
- NHS South East London Integrated Care Board
- Type of area
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
Larger map · Plan a journey · Map © OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. Carers work from this office and visit homes in the surrounding area.
Around Lambeth
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 18 of them rated Good or Outstanding, and the closest is L'Arche London, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (8 of the nearest 25).
5 of the 18 nearest rated agencies have a more recent rating than this one.
It sits in Knight's Hill ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS South East London ICB.
The company behind Rathbone Outreach
Rathbone Outreach is run by Lambeth Elfrida Rathbone Society (company 04590396), incorporated in 2002, 8 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 6 active directors and there is no insolvency history.
Its registered business activity is other social work without accommodation.
Likely fees
We estimate visits from Rathbone Outreach at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
Live-in care in this region typically runs £1,620–£1,980 a week.
Lambeth Council can help with costs for people with savings under £23,250, starting with a free assessment.
The five key questions
- Safe32 of 36 in Lambeth
- Effective35 of 36 in Lambeth
- Caring35 of 36 in Lambeth
- Responsive36 of 36 in Lambeth
- Well-led3 of 36 in Lambeth
CQC key question ratings, published 11 January 2024. Under each rating: how many agencies in Lambeth share it.
The ratings in context
Looking at the five areas: Well-led is rated below Good; 4 other areas are Good.
Across Lambeth, 3 of 36 rated agencies are Requires improvement for Well-led (8%).
The Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Family reviews
Be the first to review Rathbone Outreach. Your experience helps other families choose.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Rathbone Outreach in local context
- Rated Good. Across Lambeth, 97% of the 36 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (January 2024) is more recent than 75% of agency ratings in Lambeth.
- Registered with CQC in 2010, it is one of the longest-registered home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Lambeth lists 6.
- Areas CQC rated below Good: Well-led (8% of home care agencies in Lambeth are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered home care agencies in Lambeth (Oct 2026).
Also nearby
Guides for families
Newer ratings near Lambeth
- Haven Care- StreathamAug 2025 · under 0.5 miles
- Aspire Care Services LtdOct 2026 · under 0.5 miles
- Train2Care AcademyAug 2026 · under 0.5 miles
Rathbone Outreach: common questions
- How much does care from Rathbone Outreach cost?
- We don't have published prices from Rathbone Outreach yet. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- How is Rathbone Outreach rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led tend to say most about day-to-day reliability.
- What services is Rathbone Outreach registered for?
- Rathbone Outreach is registered for homecare agencies, supported living. Ask which of these it provides at the moment.
- Who is the registered provider for Rathbone Outreach?
- Rathbone Outreach is run by Lambeth Elfrida Rathbone Society, the registered provider on the CQC register.
- Does Rathbone Outreach support people with dementia?
- Not as a registered specialism. Some services still support people with mild dementia, so ask.
- How recent is Rathbone Outreach's CQC rating?
- The latest rating is dated 11 January 2024, 2 years ago; ask whether there have been changes since.
- Where is Rathbone Outreach based?
- The agency works from The Old Library, 14-16 Knight Hill, West Norwood, London, SE27 0HY; ask which postcodes its carers cover.
- Is Rathbone Outreach registered with CQC?
- It is. The CQC register records Rathbone Outreach as a home care agency, location ID 1-109913358 and was rated Good overall in January 2024.
Home care in nearby towns
In Lambeth
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.