Home care agency · Oldbury
Sandwell Community Caring Trust
Illustrative photo, not of Sandwell Community Caring Trust- Address
- Trigate office, 210-222, Hagley Road West, Oldbury, B68 0NP
- Run by
- The Sandwell Community Caring Trust (5 services)
- Type of provider
- Charity (registered charity 1086162)
- Service
- Home care agency, Supported living
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- December 2010 (15 years)
- Registered manager
- Tracey Deborah Hickman Debbie Cleaver
- Company check
- Active, trading since 1996 (29 years), accounts up to date (Companies House 03286106)
- Last CQC check
- 12 Mar 2022
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
Registered activities: Personal care
More in Oldbury: Home care in Oldbury (245) · Best rated home care agencies in Oldbury · Elderly care at home in Oldbury · Learning disability care at home in Oldbury · Care for adults under 65 at home in Oldbury · Live-in care in Oldbury
Read the full CQC inspection report · CQC location ID 1-123515298
About Sandwell Community Caring Trust
Registered with CQC as a home care agency that also provides supported living, Sandwell Community Caring Trust is based in Oldbury, run by The Sandwell Community Caring Trust. It supports adults of all ages, with registered specialisms in learning disabilities.
Its latest CQC rating is Requires improvement overall (March 2022). Safe and Well-led were rated Requires improvement. It is one of 245 CQC-registered home care agencies that have an office within 7 miles of Oldbury; 97 of those are rated Good or Outstanding.
History with CQC
Registered in December 2010, it has 15 years on the CQC register.
CQC has published 4 overall ratings for it (2016–2022), starting at Good; it has gone up 1 and down 1 time, and is now Requires improvement.
The rating is 4 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
There are 6 CQC reports on file for this address; the newest is from 12 March 2022.
The ratings in context
Looking at the five areas: Safe and Well-led are rated below Good; 3 other areas are Good.
Across Sandwell, 12 of 57 rated agencies are Requires improvement for Safe (21%), while 21 of 57 rated agencies are Requires improvement for Well-led (37%).
The Safe and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Budgeting for this agency
We estimate visits from Sandwell Community Caring Trust at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
With savings below £23,250, Sandwell Council may contribute once it has carried out a free needs assessment.
Past CQC ratings
- Apr 2016
- Apr 2019
- Nov 2021
- Mar 2022
- Today Rating 4 years old
Every overall rating on record for this location, earliest first. The latest rating is an improvement on the one before.
CQC reports
- CQC inspection report 12 March 2022
- CQC inspection report 23 November 2021
- CQC inspection report 10 April 2019
- CQC inspection report 12 April 2016
- Inspection report 23 August 2013
- Inspection report 6 November 2012
The neighbourhood
- Ward
- Old Warley
- Parliamentary constituency
- Smethwick
- NHS integrated care board
- NHS Black Country Integrated Care Board
- ONS area type
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Home care in B68 (11)
Larger map · Plan a journey · Map © OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. Carers work from this office and visit homes in the surrounding area.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 9 of them rated Good or Outstanding, and the closest is Great Care Health Services, under 0.5 miles away.
6 of the 14 nearest rated agencies have a more recent rating than this one.
It sits in Old Warley ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Black Country ICB.
Specialisms
Taken from its CQC registration.
The company behind Sandwell Community Caring Trust
Sandwell Community Caring Trust is run by The Sandwell Community Caring Trust (company 03286106), incorporated in 1996, 14 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 5 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
The Sandwell Community Caring Trust runs 5 CQC-registered services; 3 of the 5 with a rating are Good or Outstanding (60%), against 84% for the same mix of services across England.
All 5 are in Sandwell, so it is a local operator rather than a national chain.
Safe, effective, caring, responsive, well-led
- Safe12 of 57 in Sandwell
- Effective44 of 57 in Sandwell
- Caring49 of 57 in Sandwell
- Responsive45 of 57 in Sandwell
- Well-led21 of 57 in Sandwell
Source: CQC, published 12 March 2022. Under each rating: how many agencies in Sandwell share it.
From the latest CQC inspection
- Right Support The service had not always supported people in a safe way when staff tested positive for COVID-19.
- On two occasions staff who had tested positive for COVID-19 had isolated with people in their own homes.
- One staff member had isolated with a person who had recently tested positive for COVID-19 and another staff member with a person who was displaying symptoms of COVID-19.
- This increased the risk to people of receiving unsafe care.
Inspected 8 February 2022; report published 12 March 2022; supporting 150 people at the time. From the regulator's own summary (Open Government Licence). Read the full report.
Family reviews
No family has reviewed Sandwell Community Caring Trust on The Care Panel so far.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
How Sandwell Community Caring Trust compares
- Rated Requires improvement. Across Sandwell, 75% of the 52 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (March 2022) is more recent than 65% of agency ratings in Sandwell.
- Registered with CQC in 2010, it is one of the longest-registered home care agencies in the area.
- It lists 3 specialisms with CQC; the typical agency in Sandwell lists 6.
- Areas CQC rated below Good: Safe (23% of home care agencies in Sandwell are also rated below Good here); Well-led (40% of home care agencies in Sandwell are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered home care agencies in Sandwell (Oct 2026).
Nearby options
Guides for families
Oldbury: home care agencies inspected recently
- 2M Health & Home Care Services Ltd - BirminghamAug 2026 · 1.1 miles
- Monarch Home Care ServicesJun 2025 · 2.7 miles
- Kelly Healthcare Services LimitedMar 2025 · 3.0 miles
What families ask about Sandwell Community Caring Trust
- Where is Sandwell Community Caring Trust based?
- The agency works from Trigate office, 210-222, Hagley Road West, Oldbury, B68 0NP; ask which postcodes its carers cover.
- Is Sandwell Community Caring Trust registered with CQC?
- Registered, yes: location 1-123515298 on the Care Quality Commission register, listed as a home care agency and was rated Requires improvement overall in March 2022.
- Is Sandwell Community Caring Trust registered for dementia care?
- Dementia is not listed among the specialisms on its CQC registration. Ask the provider directly if this matters to you.
- When was Sandwell Community Caring Trust last inspected?
- Its current CQC rating dates from 12 March 2022, 4 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- What kind of care can Sandwell Community Caring Trust offer?
- CQC lists Sandwell Community Caring Trust under: homecare agencies, supported living. Check which of these it is actively providing now.
- Who is the registered provider for Sandwell Community Caring Trust?
- The Sandwell Community Caring Trust is the registered provider for Sandwell Community Caring Trust.
- What are Sandwell Community Caring Trust's fees?
- Sandwell Community Caring Trust's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- How is Sandwell Community Caring Trust rated for safety and leadership?
- By key question, CQC gave: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led are the two to read first in the report.
Compare other agencies nearby
In Sandwell
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.