Home care agency · Grays
Shelagh Care Services Limited
Illustrative photo, not of Shelagh Care Services Limited- Address
- Office 203, Suite 2, 1 Queensgate Centre, Orsett Road, Grays, RM17 5DF
- Run by
- Shelagh Care Services Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- July 2022 (4 years)
- Registered manager
- Muyiwa Soyinka
- Company check
- Active, trading since 2021 (5 years), accounts up to date (Companies House 13500680)
- Last CQC check
- 8 Jul 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Regulated activities on its registration: Personal care
More in Grays: Home care in Grays (217) · Best rated home care agencies in Grays · Dementia care at home in Grays · Elderly care at home in Grays · Physical disability care at home in Grays · Live-in care in Grays
Open CQC's full report · CQC location ID 1-13506069795
The service in brief
Registered with CQC as a home care agency, Shelagh Care Services Limited is based in Grays, run by Shelagh Care Services Ltd. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities and mental health conditions.
Its latest CQC rating is Good overall (July 2026). It is one of 217 CQC-registered home care agencies that have an office within 7 miles of Grays; 88 of those are rated Good or Outstanding.
The registered provider
Shelagh Care Services Limited is run by Shelagh Care Services Ltd (company 13500680), incorporated in 2021, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 11 of them rated Good or Outstanding, and the closest is Caring Locals, under 0.5 miles away.
Its rating is more recent than any of the 12 nearest rated agencies.
It sits in Grays Town ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Essex ICB.
What it may cost
We estimate visits from Shelagh Care Services Limited at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
People with savings under £23,250 may get help from Thurrock Council after a needs and financial assessment.
How long it has been running
CQC registration dates from July 2022, so the service has been operating for around 4 years under its current registration.
There is a single overall rating on record, Good (July 2026).
The inspection, summarised
- Shelagh Care Services Limited provides personal care and support to people who require assistance in their own home.
- This is help with tasks related to personal hygiene and eating.
- Where they do, we also consider any wider social care provided.
- A relative told us, “The staff are exceptional, lovely and very kind.
Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Who it can help
As listed with the regulator.
Reading Shelagh Care Services Limited's CQC ratings
All five areas CQC looks at are rated Good for Shelagh Care Services Limited: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 36 of the 44 other agencies in Thurrock that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Safe at 69%, averaging 73% overall.
Detailed scores
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, Shelagh Care Services Limited scores 73%.
Safe 69%
- Learning culture3 · Good
- Safe systems, pathways and transitions2 · Some shortfalls
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation2 · Some shortfalls
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 71%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future2 · Some shortfalls
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 8 July 2026, published 8 July 2026, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
Location and local area
- Ward
- Grays Town
- Council
- Thurrock Council · paying for care
- Parliamentary constituency
- Thurrock
- Integrated care board
- NHS Essex Integrated Care Board
- Type of area
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in RM17 (29)
View on OpenStreetMap · Plan a journey · Map data: OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Carers work from this office and visit homes in the surrounding area.
Each area CQC checks
- Safe69% score40 of 45 in Thurrock
- Effective75% score41 of 45 in Thurrock
- Caring75% score42 of 45 in Thurrock
- Responsive71% score43 of 45 in Thurrock
- Well-led75% score37 of 45 in Thurrock
Ratings from CQC's most recent report, published 8 July 2026. Under each rating: how many agencies in Thurrock share it.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Shelagh Care Services Limited in local context
- Rated Good. Across Thurrock, 89% of the 45 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (July 2026) is more recent than 93% of agency ratings in Thurrock.
- Registered with CQC in 2022: it has been registered longer than 52% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Thurrock lists 6.
Based on the CQC register for Thurrock as at Oct 2026.
Nearest home care agencies
Guides for families
Similar home care agencies near Grays, rated recently
- Caremark ThurrockJul 2026 · 0.6 miles
- Akaba Social UK LtdJan 2025 · 0.6 miles
- Grays RiversideJul 2026 · 1.0 miles
Quick answers about Shelagh Care Services Limited
- What are Shelagh Care Services Limited's fees?
- Shelagh Care Services Limited's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- How is Shelagh Care Services Limited rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- What kind of care can Shelagh Care Services Limited offer?
- Its CQC registration covers homecare agencies. Ask Shelagh Care Services Limited how it would adapt if needs increase.
- Who runs Shelagh Care Services Limited?
- Shelagh Care Services Limited is run by Shelagh Care Services Ltd, the registered provider on the CQC register.
- Is Shelagh Care Services Limited registered for dementia care?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- When was Shelagh Care Services Limited last inspected?
- CQC published the current rating on 8 July 2026. Older ratings are common, so ask about changes since.
- Where is Shelagh Care Services Limited based?
- The agency works from Office 203, Suite 2, 1 Queensgate Centre, Orsett Road, Grays, RM17 5DF; ask which postcodes its carers cover.
- Is Shelagh Care Services Limited registered with CQC?
- Yes: CQC lists it as a home care agency under location ID 1-13506069795 and was rated Good overall in July 2026.
More home care agencies nearby
In Thurrock
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.